Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The support at Ajax systems is very outstanding. Fast and very reliable support, every time. Hereby i recomend Ajax, as an eco enviroment, because its very high quality products, but the Support... See more
Company replied
Good system, not cheapest but hard wired and reliable security camera system. The LED light on motion sense could be brighter, but all in all happy with the product.
The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team.... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
11K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Works well overall
Works well overall.
The only thing i’m not like is that the wifi on indoor cameras loses connection even when router is 1 m away.
13 June 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your feedback. We're glad to hear that the system works well overall.
We're sorry to hear about the Wi-Fi connectivity issues with your indoor cameras. This is not the expected behavior, especially when the router is located so close to the device. We recommend contacting our support team at support@ajax.systems so they can investigate the issue in detail and help identify the cause.
Best regards, Max Brin.
The support at Ajax systems is very superb!
The support at Ajax systems is very outstanding. Fast and very reliable support, every time.
Hereby i recomend Ajax, as an eco enviroment, because its very high quality products, but the Support is just as high quality.
Thanks for very fine servic as always...
Dennis Guldberg
Ajax PRO Installer
13 June 2026
Unprompted review
Reply from Ajax Systems
Hello Dennis,
Thank you very much for your excellent feedback and for your continued trust as an Ajax PRO Installer. We’re truly glad to hear that you consistently experience fast, reliable, and high-quality support from our team.
It means a lot to us that you also value both the product ecosystem and the support at the same high level. Your recommendation is greatly appreciated, and we’re proud to support professionals like you in the field.
Best regards, Max Brin.
Just reacting soo fast for resolving…
Just reacting soo fast for resolving problems. They like what they do
12 June 2026
Unprompted review
Reply from Ajax Systems
Hello Klaus,
Thank you for your kind feedback. We’re delighted to hear that you appreciate the speed of our responses and problem resolution. It’s very important to us that our team not only works quickly but also genuinely enjoys helping customers, so your words are truly encouraging.
Best regards, Max Brin.
A comprehensive security sustem
Fitted by installer without any problems ties in with internet easily. Simple to use, good security and peace of mind for reasonable cost
12 December 2025
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your positive feedback. We’re glad to hear that the installation went smoothly, the system integrates easily with the internet, and that you find it simple to use while providing good security and peace of mind at a reasonable cost.
We truly appreciate your trust in Ajax.
Best regards, Max Brin.
Reply from Ajax Systems
Hello Heiku,
Thank you very much for your feedback. We’re glad to hear that you found our service quick, relevant, and detailed. Providing efficient and helpful support is a key priority for us, and your comments are truly appreciated.
Best regards, Max Brin.
Best wireless intruder alarm system!
Best wireless intruder alarm system on the market by far!
The way it integrates with CCTV is seamless.
12 June 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you very much for your enthusiastic feedback. We’re delighted to hear that you consider Ajax the best wireless intruder alarm system on the market and that you appreciate the seamless integration with CCTV. Providing a smooth and reliable ecosystem is one of our key goals, so your words are truly encouraging.
Best regards, Max Brin.
I had a good experience with Ajax…
I had a good experience with Ajax Technical Support. The team was quick to respond and very helpful throughout the process. They listened carefully, understood the issue, and provided a clear solution without unnecessary delays.
What I appreciated most was their professionalism and friendly approach. It’s reassuring to know that behind the product there is a support team that genuinely cares about helping customers.
Overall, a positive experience and a service I can confidently recommend.
10 June 2026
Unprompted review
Reply from Ajax Systems
Hello Alberto,
Thank you very much for your detailed and thoughtful feedback. We’re delighted to hear that you had a positive experience with our Technical Support team and that they were able to respond quickly, understand your issue clearly, and provide an effective solution.
It’s especially rewarding to know that you appreciated their professionalism and friendly approach. Ensuring that our customers feel supported and genuinely cared for is at the core of what we aim to deliver.
We truly appreciate your recommendation and your trust in Ajax.
Best regards, Max Brin.
Really impressed with the professional…
Really impressed with the professional approach and conduct of the company. They had total respect for our property, very helpful and friendly
11 June 2026
Unprompted review
Reply from Ajax Systems
Hello Tracy,
Thank you for your wonderful feedback. We’re delighted to hear that you were impressed by the professionalism of our team and their respectful approach while working at your property. Providing friendly, helpful service and treating every customer’s home with care are values that are very important to us.
We truly appreciate your kind words and your trust in Ajax.
Best regards, Max Brin.
The Ajax system replaced and older…
The Ajax system replaced and older system and both my wife and I (seniors) find it easy to use. We haven't had a true 'alarm' situation but the system's notifications when we are travelling that trusted friends are in and out of the house is reasuring.
The ability to add more monitoring points easily is a plus.
1 June 2026
Unprompted review
Reply from Ajax Systems
Hello James,
Thank you for your kind review. We’re delighted to hear that both you and your wife find the Ajax system easy to use and that the transition from your previous system was a smooth one. It’s especially pleasing to know that the notifications provide reassurance while you are travelling and help you stay informed about activity at your home.
We're also glad that you appreciate the flexibility of easily adding new monitoring devices as your needs evolve. Thank you for placing your trust in Ajax.
Best regards, Max Brin.
Dedication, Integrity, and First-Class Workmanship
We hired Robert Price, who was recommended to us through Checkatrade, to install a new alarm system at our property. From the very first visit, Robert impressed us with his professionalism and attention to detail and explained everything related to Ajax system. Unlike other companies that simply provided quotes without inspecting the property, Robert arrived fully prepared with demonstration equipment, including motion sensors, cameras, and other components. He took the time to explain the system thoroughly, answer all our questions, and ensure we understood every aspect of the installation.
His courteous manner, patience, and willingness to go the extra mile inspired complete confidence in his abilities. In fact, we were so impressed by his presentation and expertise that we cancelled all other quotations and awarded the job to him immediately.
Regrettably, due to a delay in installing our new front door, we were unable to proceed on the originally agreed date. Robert was extremely accommodating and rearranged his schedule to fit us in the following week.
What makes his service even more remarkable is that, during this period, Robert lost his mother. Despite this incredibly difficult personal circumstance, he honoured his commitment and arrived as scheduled to complete the installation. Throughout the process, he worked closely with us, ensuring every element was positioned exactly as we wanted and that the system met our specific requirements.
The quality of his workmanship was outstanding. He completed the installation swiftly, left everything immaculate, and took the time to explain the system's operation in detail before departing. His professionalism, dedication and commitment to customer service are truly exemplary.
We feel incredibly fortunate to have found Robert and would recommend him without hesitation to anyone considering an alarm installation. If it were possible to give a score higher than 10 out of 10, we would do so without a moment's hesitation.
Thank you, Robert, for the excellent service.
10 June 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you very much for taking the time to share such a detailed review. We are delighted to hear about your positive experience with Robert and the installation of your Ajax system.
Best regards, Max Brin.
Great overall experience
I ran into an issue with my NVR and contacted Ajax support, who quickly helped me identify that the problem was caused by a faulty hard drive. Overall my experience with Ajax has been great. The support, the app and the devices themselves have all exceeded expectations. The app is smooth and easy to use, the camera installation was straightforward, and the system works exactly as expected. Would recommend!
10 June 2026
Unprompted review
Reply from Ajax Systems
Hello Vili,
Thank you for your wonderful review. We’re delighted to hear that our support team was able to quickly identify the issue with your NVR and help you find the root cause. It’s especially rewarding to know that your overall experience with Ajax has exceeded your expectations.
We're glad that you find the app smooth and easy to use, that the camera installation process was straightforward, and that the system performs exactly as expected. Thank you for your trust, your recommendation, and for choosing Ajax.
Best regards, Max Brin.
Since installation
Since installation, we have found the system most effective ans reliable.
9 June 2026
Unprompted review
Reply from Ajax Systems
Hello Hugh,
Thank you for your positive feedback. We’re delighted to hear that the system has proven effective and reliable since installation. Providing dependable security and peace of mind is exactly what we strive for, and it’s great to know the system is meeting your expectations.
Best regards, Max Brin.
great products, features and support
great products and features and outstanding support - microsoft, google, samsung and many more could learn so much from this company - if they were only 20 % of what Ajax is thi swould be vast improvement for them
5 stars without any doubt
9 June 2026
Unprompted review
Reply from Ajax Systems
Hello Nolan,
Thank you so much for your amazing review and kind words. We’re truly delighted to hear that you value both our products and features, as well as the support provided by our team. Receiving such high praise is a great honor and a strong motivation for us to continue delivering the best possible experience for our users.
Thank you for your trust and for your enthusiastic recommendation. We’re thrilled to have earned your 5-star rating.
Best regards, Max Brin.
super intuitive and super configurable!
super intuitive and super configurable!
8 June 2026
Unprompted review
Reply from Ajax Systems
Hello Mobime,
Thank you for your great feedback! We're delighted to hear that you find the system both intuitive and highly configurable. Our goal is to provide a solution that is easy to use while offering the flexibility to meet a wide range of needs, so it's wonderful to know that this has been your experience.
Best regards, Max Brin.
Assistance top niveau de reactivite …
Assistance top niveau de reactivite reponse tres rapide solution fournie et suivie de la demande un service au top du top merci
6 June 2026
Unprompted review
Reply from Ajax Systems
Bonjour,
Merci beaucoup pour votre excellent retour. Nous sommes ravis d’apprendre que vous avez apprécié la réactivité de notre assistance, la rapidité des réponses ainsi que le suivi apporté à votre demande jusqu’à sa résolution. Votre satisfaction est notre priorité, et vos encouragements sont une véritable source de motivation pour toute notre équipe.
Bien cordialement, Max Brin.
Excellent system
Excellent system, very smart, very easy and intuitive. I just love ajax, I have in a country house and in an appartement in the city. Very good quality.Great job Ajax
1 June 2026
Unprompted review
Reply from Ajax Systems
Hello Max,
Thank you so much for your wonderful review and for your trust in Ajax. We’re delighted to hear that you find the system smart, intuitive, and easy to use. It’s especially rewarding to know that you have chosen Ajax to protect both your country house and your city apartment.
We truly appreciate your kind words about the quality of our products and the work of our team. Feedback like yours inspires us to keep improving every day.
Best regards, Max Brin.
Support was quick and helpful
Support was quick and helpful. And I appreciate information and feedback.
I still am disappointed about the product: sensor is gone after 8 years (2 movement sensors in one day)
7 June 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for sharing your feedback. We're pleased to hear that you found our support team quick and helpful, and that you appreciated the information and assistance provided.
At the same time, we understand your disappointment regarding the sensors. While an operational lifespan of 8 years represents a significant period of use, we recognize how frustrating it can be when devices stop working, especially when multiple sensors are affected at the same time. We appreciate you bringing this to our attention and sharing your experience.
Best regards, Max Brin.
Professional and fast service
Professional and fast service. They helped me quickly with my Ajax system and solved the problem efficiently. Highly recommended!
1 June 2026
Unprompted review
Reply from Ajax Systems
Hello Omer,
Thank you for your kind review. We’re delighted to hear that our team was able to assist you quickly and resolve the issue with your Ajax system efficiently. Providing professional and timely support is one of our top priorities, and it’s wonderful to know that your experience reflected that.
Thank you for your recommendation and for choosing Ajax.
Best regards, Max Brin.
Excellent support from Ajax
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I had a query about notifications so I contacted Ajax support. They were very swift in their reply and my query was answered. I had read online that Ajax was one of the best systems to have installed with its intelligent technology. I fully agree.
5 June 2026
Unprompted review
Reply from Ajax Systems
Hello Alan,
Thank you for your detailed review and for choosing Ajax. We're delighted to hear that your system has been performing well and that you find it user-friendly and easy to operate. It's especially rewarding to know that it gave you peace of mind while you were away, knowing your property was protected. We're also pleased that our support team was able to answer your notification-related question quickly and effectively.
Thank you for your trust and for your kind words about our technology and support.
Best regards, Max Brin.
Super easy to install alarm system
Super easy to install alarm system.
Super friendly configuration and use of the system.
Extraordinaire technical support team (answers and solutions in few minutes).
5 June 2026
Unprompted review
Reply from Ajax Systems
Hello Konrad,
Thank you for your wonderful review. We're delighted to hear that you found the Ajax system easy to install and simple to configure and use. It's especially rewarding to know that our Technical Support team impressed you with their quick responses and effective solutions. Your feedback means a lot to us and motivates us to continue providing the highest level of service.
Best regards, Max Brin.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.