I have been working with AJAX products for many years in the UK market and they truly are class leading in the Intruder and Fire industry. They have managed to to design products with superior featur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had the Ajax alarm system and doorbell installed for many years. If I ever have an issue the support team are super responsive and really helpful and always suggests a fix to the issue with clear... See more
Company replied
Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
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Always have a good experience with their support team, they are always helpful, courteous and they get stuff done quickly! The kit is great, I self installed, it was easy to set up and easy to insta... See more
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Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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We have an alarm system for around half…
We have an alarm system for around half a year. Very happy with the ease of use of the system. Or via app or via keyfob or keyboard we select / deselect the alarm. With the increased amount of burglary we very happy our house is well protected.
17 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your wonderful review! We're delighted to hear that you've been enjoying your Ajax system over the past six months and that you find it easy to use through the app, key fob, and keypad. It's especially rewarding to know that the system gives you greater peace of mind and helps you feel your home is well protected. We truly appreciate your trust in Ajax!
Best regards,
Max Brin
High-quality app & service
High-quality app, but even more high quality is their customer service - they are quick, responsive, helpful, and clear. Great experience.
16 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your wonderful review! We're delighted to hear that you're enjoying the Ajax app and that our customer support exceeded your expectations. Providing quick, clear, and helpful assistance is one of our top priorities, and we're glad you had such a great experience. We truly appreciate your kind words!
Best regards,
Max Brin
Wonderful system
Wonderful system. Very customizable and stable. Never had a problem
15 July 2026
Unprompted review
Reply from Ajax Systems
Hello Federico!
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the stability and flexibility of the Ajax system and that it has been working reliably for you. Your kind words and trust mean a lot to us. Thank you for choosing Ajax!
Best regards,
Max Brin
The system is good but
The system is good and has good features and the quality seems to be good.
But it has some basic user features that were not well thought out and actually renders the system useless at times,
I have the big Siren in the garage
I have the small siren in the house
I have the doorbell
The doorbell uses the small siren as the indoor doorbell chime. The issue is that the tones for someone ringing the doorbell and a door opening are the same. Therefore, you are unable to distinguish when someone actually rings your doorbell.
Secondly, disabling the door-opening chime, which can get annoying when the kids are going in and out all the time, also disables the small siren when an alarm gets triggered.
Next is the biggest one. It keeps disconnecting from the Yale lock. Which triggers a notfiction in the middle of the night most times. You then have to disable notifications so you can get sleep. Which completely defeats the purpose of having the security system in the first place.
If the Yale lock is the issue, then partner with other manufacturers like Wiser
These are usability features that can easily be fixed in the software.
Please fix them
14 July 2026
Unprompted review
Prompt response resolved my issue 10/10
11 July 2026
Unprompted review
Reply from Ajax Systems
Hello Alan!
Thank you for your great review! We're delighted to hear that our prompt response helped resolve your issue quickly. Your feedback means a lot to us, and we're glad we could provide the support you needed.
Best regards,
Max Brin
Great product
Great product, even greater support. Had a problem and was solved in an instance! Really happy with that!
15 July 2026
Unprompted review
Reply from Ajax Systems
Hello Carmo!
Thank you for your wonderful review! We're delighted to hear that you're happy with both our products and our support. It's great to know that your issue was resolved so quickly and that we could provide the assistance you needed. Your kind words and trust mean a lot to us!
Best regards,
Max Brin
Very reactive and meaningful support…
Very reactive and meaningful support via email. Thank you so much
14 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your kind review! We're delighted to hear that you found our email support responsive and helpful. Your feedback means a lot to us and motivates our team to continue providing the best possible assistance.
Best regards,
Max Brin
They are totally bad i was got sms last…
They are totally bad i was got sms last night around 12.40 am my order is out for delivery but now 21 hour still no one contact me for delivery its totally unprofessional and bad service I never recommend this shut company to anyone
Im going to update i got msg again my order is on the way but now 2 days im waiting for my order I receive but still wait wait wait what the he'll is this ???
14 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for sharing your feedback. We're sorry to hear about your experience. We'd like to look into this matter and better understand what happened. To do so, we have requested your contact details from Trustpilot so we can investigate the situation and get back to you as soon as possible.
Best regards, Max Brin
Best technical support ever had.
I highly recommend Ajax burglar alarm systems.
I chose the “Intrusion protection – Baseline” range, especially for its wireless sensors.
Compared to other manufacturers, the sensors are particularly efficient and sensitive. I have not found a wireless sensor for magnetic contact from any manufacturer that also includes a Shock Sensor (+ Tilt Sensor!). I integrated all the wired sensors I had from my old alarm system very easily.
A strong point for Ajax systems: the technical support (I used email) works incredibly well. I received detailed answers within 2 hours of the request, regardless of the time – day/night. Many thanks to the technical support team for the help provided.
12 July 2026
Unprompted review
Reply from Ajax Systems
Hello Dragos!
Thank you for your fantastic review and recommendation! We're delighted to hear that you're satisfied with your Ajax system and that the wireless devices, integration with your existing wired sensors, and overall functionality have met your expectations. It's especially rewarding to know that our technical support team was able to provide prompt and detailed assistance whenever you needed it. We truly appreciate your trust and your kind words.
Best regards,
Max Brin
System works well and I'm really happy…
System works well and I'm really happy with it. My only (slight) gripe is that updates tend to happen overnight, so I need to find my glasses in a morning so I can see the extra microscopic instructions on the phone, before I can disarm my system. (I can do this without glasses normally.) But other than that; great.
13 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your thoughtful review! We're delighted to hear that you're happy with your Ajax system and that it's working well for you. We also appreciate you sharing your feedback about the update notifications. Comments like yours help us better understand the user experience and identify areas for improvement. Thank you for your trust and support!
Best regards,
Max Brin
Real humans! Incredibly helpful customer service
Incredibly helpful customer service. I was able to receive assistance at 10:00 PM on a Sunday night from real humans.
12 July 2026
Unprompted review
Reply from Ajax Systems
Hello Sebastian!
Thank you for your wonderful review! We're delighted to hear that our support team was able to assist you promptly, even late on a Sunday evening. Providing reliable help whenever it's needed is something we truly value. We appreciate your kind words and your trust in Ajax!
Best regards,
Max Brin
A real support
It's really comfortable to have a real support for any issue.
I made a mistake and they show me the way to solve it.
Many thanks.
13 July 2026
Unprompted review
Reply from Ajax Systems
Hello Yves!
Thank you for your kind review! We're glad to hear that our support team was able to help you resolve the issue and guide you in the right direction. Providing reliable assistance whenever it's needed is very important to us. We truly appreciate your feedback!
Best regards,
Max Brin
Excellent system
Excellent system. So easy to use either via the key pad, app or key fob.
The company who fitted it HG Vess were outstanding.
13 January 2026
Unprompted review
Reply from Ajax Systems
Hello Kath!
Thank you for your wonderful review! We're delighted to hear that you find the Ajax system easy to use, whether through the keypad, app, or key fob.
Best regards,
Max Brin
I am writing to leave a review for the Product design ,Service
I am writing to leave a review for the excellent product support and product solution I received on each email. My technical issue was resolved completely through email, and I am very satisfied with the service.
The communication was clear, professional, and prompt. Thank you for your ongoing help in resolving this matter so efficiently.
13 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your wonderful review! We're delighted to hear that your technical issue was fully resolved through email and that you were satisfied with the support you received. Providing clear, professional, and timely assistance is our priority, and we're glad we could help. We truly appreciate your kind words and your trust in Ajax.
Best regards,
Max Brin
Contacting the support team was…
Contacting the support team was followed by prompt replies, additional information was requested and the solution explained clearly. The team initiated follow-up and was asking if the problem was resolved. I felt that I was afforded the attention required in a timely manner.
10 July 2026
Unprompted review
Reply from Ajax Systems
Hello Karl!
Thank you for sharing your experience! We're delighted to hear that our support team responded promptly, kept you informed throughout the process, and followed up to ensure your issue was fully resolved. Providing attentive and timely assistance is very important to us, and we're glad you felt well supported.
Best regards,
Max Brin
Great support experience with Ajax Systems
I had trouble receiving OTP verification codes via SMS and phone call when logging into the Ajax app, and could only receive them via email. I contacted Ajax Systems support (ticket SR00910567) and their technical support team responded quickly with clear step-by-step instructions to manually dispatch the verification codes. The issue was resolved smoothly and my ticket was closed promptly. Great communication throughout the process.
11 July 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for taking the time to share your experience! We're pleased to hear that our support team was able to assist you promptly and provide clear guidance to resolve the OTP verification issue. It's great to know that the communication throughout the process met your expectations. We truly appreciate your feedback and your trust in Ajax.
Best regards,
Max Brin
Reply from Ajax Systems
Hello Tomislav!
Thank you for your kind words and continued trust in Ajax! We're delighted to hear that our team and support continue to meet your expectations. Your feedback is greatly appreciated and encourages us to keep delivering the highest level of service.
Best regards,
Max Brin
Excellent products
Excellent products and very efficient support when needed. Highly recommended without hesitation.
10 July 2026
Unprompted review
Reply from Ajax Systems
Hello Philippe!
Thank you for your kind review and recommendation! We're delighted to hear that you're happy with our products and that our support team was there for you when needed. Your trust and feedback mean a lot to us, and we'll continue working hard to provide the best possible experience.
Best regards,
Max Brin
Outstanding Support and Excellent Service
I had a great experience with the support team. They responded incredibly quickly, answered all of my questions clearly, and provided professional advice throughout the process. The communication was friendly, knowledgeable, and efficient. It's rare to receive such fast and reliable customer service. I highly recommend them and will definitely be happy to do business with them again.
10 July 2026
Unprompted review
Reply from Ajax Systems
Hello Sebastian!
Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our support team. Providing fast, professional, and reliable assistance is something we strive for every day, and it's great to know our efforts made a difference. We truly appreciate your recommendation and look forward to supporting you again in the future.
Best regards,
Max Brin
Wonderful product
After having owned a few systems the Ajax system is straight forward and easy to use.it also is compact and attractive on the wall. I can very easily arm and disarm from my phone which is great.
1 February 2026
Unprompted review
Reply from Ajax Systems
Hello Kellie!
Thank you for taking the time to share your experience! We're delighted to hear that you find the Ajax system straightforward, easy to use, and that its compact design fits well in your space. It's also great to know that controlling your system from your phone makes everyday use even more convenient. We truly appreciate your feedback!
Best regards,
Max Brin
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