Only recently had the Ajax system installed. Works really well and very user friendly. So easy to arm and disarm. We went away feeling very safe knowing that the system was protecting our property. I... See more
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Review summary
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The support at Ajax systems is very outstanding. Fast and very reliable support, every time. Hereby i recomend Ajax, as an eco enviroment, because its very high quality products, but the Support... See more
Company replied
Good system, not cheapest but hard wired and reliable security camera system. The LED light on motion sense could be brighter, but all in all happy with the product.
The alarm system is excellent - high quality components and App. I was easily able to install it myself with assistance, within an hour or so for each enquiry, from the outstanding Ajax support team.... See more
Company replied
Company details
Information provided by various external sources
Ajax alarm system — The most awarded wireless security system in Europe
Contact info
Sklyarenko 5, 04073, Kyiv, Ukraine
- hello@ajax.systems
- ajax.systems
4.8
Excellent
11K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Very friendly alarm system application…
Very friendly alarm system application with integrated CCTV surveillance feature. I have been using it for 6 months now and am very satisfied.
27 May 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your positive feedback. We're delighted to hear that you find the Ajax application user-friendly and that you are enjoying the integrated CCTV surveillance features. It's great to know that after six months of use, the system continues to meet your expectations and provide a satisfying experience.
Best regards, Max Brin.
Support was awesome
Support was awesome, they fixed my problem in just a minutes. Proud of use this devices. Big shoutout for devs who make it possible. Great job !
27 May 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your fantastic review! We're thrilled to hear that our support team was able to resolve your issue so quickly. It's also wonderful to know that you're proud to use Ajax devices and that you appreciate the work of our developers. Your kind words mean a lot to the entire team and inspire us to keep improving every day.
Best regards, Max Brin.
I have had 5 systems installed in 6…
I have had 5 systems installed in 6 months and we are happy to report that all systems are working well and we haven't had an single issue.
27 May 2026
Unprompted review
Reply from Ajax Systems
Hello Niklas,
Thank you for sharing your experience. We're delighted to hear that all five systems installed over the past six months are performing reliably and that you haven't encountered any issues. Knowing that our products continue to meet your expectations across multiple installations is incredibly rewarding for our team.
We appreciate your trust in Ajax and look forward to continuing to provide dependable security solutions.
Best regards, Max Brin.
You get what you pay for!
(This is my third public review since the Big G introduced them way back when I had hair). It gets my goat a bit- post-break-in (Xmas 2025), everybody (after profusions of sympathy) offered every 'service' and 'solution' imaginable (from 'please don't break in' signage through to smoke bomb products and vigilante patrols). When it came to cost however, opinion (my own included) never varied: you can compromise quality to save money. To cut a long story short, um, this is NOT TRUE. The pricetag doesn't reflect what goes on 'behind the scenes' (iterative and consistent R&D and experience, follow/back-up and care-full monitoring and support). Ajax's socio-technical products are streets ahead. Take-home message: don't wait until you're facing two men in balaclavas when you wake up to pee- get perimeter control etc; GET AJAX. chrs, Peter
1 May 2026
Unprompted review
Reply from Ajax Systems
Hello Peter,
Thank you for taking the time to share such a thoughtful review and for your continued support over the years. We truly appreciate your perspective and are honored that you recognize not only the quality of our products but also the dedication, research, innovation, and support that go into developing and maintaining them. We're sorry to hear about your break-in experience, but we're glad that Ajax has been able to provide you with greater peace of mind since then.
Your trust and confidence in our team mean a great deal to us. Thank you for recommending Ajax and for being part of our community.
Best regards, Max Brin.
The Ajax Technical Support's quick response and solution
The Ajax Technical Support's quick response and accurate identification of the problem encountered onsite was very impressive and seamlessly resolved.
Job well done Team.
26 May 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your wonderful feedback. We’re delighted to hear that our Technical Support team was able to respond quickly, accurately identify the issue encountered onsite, and help resolve it smoothly. Your recognition of our team's efforts is greatly appreciated and serves as a strong motivation for us to continue delivering excellent support.
Best regards, Max Brin.
Reply from Ajax Systems
Hello Adrian,
Thank you for your review and kind words! We're delighted to hear that you enjoy both the Ajax app and our devices. Your support and trust mean a lot to us, and we’ll continue working hard to provide the best possible experience.
Best regards, Max Brin
My Ajax alarm works perfect but…
My Ajax alarm works perfect but unfortunately I had a problem with my keypad offline. My email to the support department was answered within 15 minutes and they gave me the right solution. That's what I need and what I like.
26 May 2026
Unprompted review
Reply from Ajax Systems
Hello Job,
Thank you for sharing your experience. We're pleased to hear that your Ajax system has been working perfectly and that our support team was able to assist you quickly when you encountered an issue with your keypad. Providing fast and effective assistance is very important to us, and we're glad we could help you find the right solution within minutes.
Best regards, Max Brin
Ajax Support Services 10/10
Every time I have had to contact the Ajax Support team, they have been amazing, I don’t usually take to doing reviews but these guys are really helpful.
Speed of reply to emails 10/10
Knowledge of the product 10/10
I cannot fault them 👍
26 May 2026
Unprompted review
Reply from Ajax Systems
Hello Alan,
Thank you very much for taking the time to leave a review and for your kind words about our support team. We’re delighted to hear that every interaction has been a positive experience and that our team’s responsiveness and product knowledge met your expectations. Feedback like yours is incredibly motivating and helps us continue striving for excellence.
Best regards, Max Brin
The best of security systems!
The best of security systems!
Quick and reliable support 24/7
Thank you for what you do!
25 May 2026
Unprompted review
Reply from Ajax Systems
Hello Gian Mario,
Thank you so much for your wonderful review and kind words. We're thrilled to hear that you consider Ajax the best security system and that you've had a positive experience with our 24/7 support team. Your appreciation means a lot to us and motivates us to keep delivering reliable products and assistance.
Thank you for your trust and support!
Best regards, Max Brin
Reply from Ajax Systems
Hello Serge,
Thank you for your kind words. We’re delighted to hear that you found our team professional and supportive. Providing reliable assistance and a high level of service to our customers is something we take great pride in.
Best regards, Max Brin.
Bot Equipment and Technical support are…
Both Equipment and Technical support are great! Keep it up.
24 May 2026
Unprompted review
Reply from Ajax Systems
Hello,
Thank you for your kind words and positive feedback. We're delighted to hear that you are satisfied with both our equipment and technical support. Your encouragement means a lot to our team and motivates us to continue delivering the best possible experience.
Best regards, Max Brin
step by step approach
The support has been very helpfull with step by step tests check up, after 3 messages we found our set up mistake.
21 May 2026
Unprompted review
Reply from Ajax Systems
Hello Jean,
Thank you for your review and for sharing your experience. We're glad to hear that our support team was able to assist you with step-by-step troubleshooting and that the issue was quickly identified as a setup mistake. It's great to know that the guidance provided helped resolve the situation efficiently.
Best regards, Max Brin
Professional alarm system
I contacted CS via telegram, Uras picked up my case and was quick to help me with my SIM card question.
Overall, 10/10 and definitely recommend this alarm and their customer service to anyone. Thanks again team!
21 May 2026
Unprompted review
Reply from Ajax Systems
Hello Chris!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that our team was able to assist you quickly with your SIM card question and that you were satisfied with the support you received. We truly appreciate your recommendation and your kind words!
Best regards, Max Brin
The Ajax support team is always VERY responsive and helpful
The Ajax support team is always VERY responsive and informative, even for the smallest issues. They are a world apart from other manufacturers who simply sell their platforms and tech to installers. With Ajax support you are communicating with the Ajax engineers, and they know what they are doing. They are even willing to troubleshoot the smallest issues on your system, via secure remote guest access you grant to them.
20 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that you value the responsiveness and expertise of our support team. Providing detailed assistance and helping users resolve issues of any size is something we take great pride in. We truly appreciate your trust and your kind words about our team’s dedication and professionalism.
Best regards, Max Brin
Like their products and I really appreciate the service…
I really appreciated the service support réactivity, their follow-up and attention. It has been the case each time I did need their help. Thank you!
20 May 2026
Unprompted review
Reply from Ajax Systems
Hello Christophe!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that you appreciate the responsiveness, follow-up, and attention provided by our support team. Knowing that this has been your experience every time you needed assistance means a lot to us. Thank you for your trust and kind words!
Best regards, Max Brin
We use a lot of AJAX equipment and find…
We use a lot of AJAX equipment and find that the distributor we purchase from is slow at responding to tech questions. Contacting AJAX directly is always a great experience. The questions are answered promptly and in full detail.
20 May 2026
Unprompted review
Reply from Ajax Systems
Hello Gary!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that our team has been able to provide prompt and detailed assistance whenever you contacted us directly. We truly appreciate your trust in Ajax and your continued use of our equipment.
Best regards, Max Brin
Great cooperation and quick processing
Great cooperation and quick processing of my request.
14 May 2026
Unprompted review
Reply from Ajax Systems
Hello Matúš!
Thank you for your feedback and for sharing your experience. We’re glad to hear that you were satisfied with the cooperation and the quick handling of your request. We truly appreciate your trust!
Best regards, Max Brin
Recently had an Ajax alarm and CCTV…
Recently had an Ajax alarm and CCTV system installed to replace an older system. I needed some assistance on the level of access I was given to the camera settings by the installer as it appeared extremely limited and almost everything had to be done through them. I installed the previous system myself and so had full administrative rights whereas on the new system I could do nothing except view. I checked with Ajax what the typical access rights were when a system was installed by an approved installer and they confirmed that I should be able to set up privacy masks, change the camera detection settings etc and that just any system config access would be retained by the installer. The person I dealt with was extremely helpful and responded quickly to my queries even though it was over a weekend. The system itself is excellent. I just need to contact the installer now to have my access amended.
16 May 2026
Unprompted review
Reply from Ajax Systems
Hello Andy!
Thank you for your detailed feedback and for sharing your experience. We’re glad to hear that our support team was able to clarify the access rights available to you and assist with your questions promptly, even over the weekend. It’s also great to know that you are satisfied with the system itself. We appreciate your trust and hope the remaining access settings are adjusted quickly by your installer.
Best regards, Max Brin
The best technical support ever
I had a problem with an MCam outdoor phod sensor. The support team quickly identified it and worked with me until the issue was fully resolved with the local dealer.
I've always thought that, at a certain brand level, the only thing that makes the difference is the after-sales support.
19 May 2026
Unprompted review
Reply from Ajax Systems
Hello Gianluca!
Thank you for your feedback and for sharing your experience. We’re glad to hear that our support team was able to quickly identify the issue and assist you throughout the resolution process together with your local dealer. We truly appreciate your kind words about our after-sales support and your trust in our team.
Best regards, Max Brin
nice and surprising experience with Ajax Support
Well, I just have a very nice and surprising experience with Ajax Support. I had a little problem with my Rex 2 Jeweller firmware update to be with same fw version has that of my hub 2 plus.
All went smooth and quick, problem solved in 30 minutes.
Thank you Ajax Support.
18 May 2026
Unprompted review
Reply from Ajax Systems
Hello!
Thank you for your feedback and for sharing your experience. We’re delighted to hear that our support team was able to help you quickly with the firmware update and resolve the issue within 30 minutes. We truly appreciate your trust and kind words!
Best regards, Max Brin
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