Aiseesoft Studio Reviews 566

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and effective problem-solving. Many people appreciate the user-friendly interface and the overall ease of use of the software, making their experience smooth and efficient. The products are often praised for working as promised, with many users finding them reliable and effective for their needs. However, some people were dissatisfied with certain products, reporting that the software did not function as expected or had limitations not disclosed before purchase. A few other people also felt that the app had bugs or that the services offered were already available through free alternatives.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise certain products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's helpfulness... See more

User experience

Customers consistently note positive experiences with user experience, highlighting software that is easy to... See more

Staff

Users describe positive interactions with staff. Many customers praise the support team as fantastic,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers report significant frustration with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To start their customer support is amazing, they go above and beyond to ensure everything works as it should and very attentive to responding immediately. I will try more of there software in the very... See more

Rated 5 out of 5 stars

I have been using Aiseesoft total video converter ultimate for several years. The software has done wonders in converting various formats to MP4 which I can easily play on my various devices. I recent... See more

Rated 5 out of 5 stars

I’ve been buying Aiseesoft products for many years and always get quick support from them. My most recent purchase was Aiseesoft Video Converter Ultimate for MacOS, which initially didn’t support the... See more

Rated 5 out of 5 stars

After searching for months for a user friendly software program that would put sub-titles onto video files I came across AISEESOFT. Tried the free version for a short while, loved it, then purchased... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Aiseesoft designs and creates the best video software, PDF tools, and iOS transfer/manager/recovery software for Windows and Mac users to live & work smarter and save time.


Contact info

3.9

Great

TrustScore 4 out of 5

566 reviews

5-star
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1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good program

Very good program, and very good help from helpdesk. I changed computer, cause previous was too old, and service helps me to relocate my subscription to my new computer ! I love it! Respect for very good client treating. Program is easy to use , all functions are clear :) Multitasking 5 stars !

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Fone Trans

Excellent product to transfer from iphone back to the computer. My hard drive crashed and had to replace it.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Moved to a new Mac

Moved to a new Mac, and the software needed to be reset to accept the installation key. One email to their support and all was arranged, the software is working great again.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Aiseesoft worked with me to provide discounts and updates to existing purchases made over 10 years prior on older computers. Not many companies do that nowadays. Software works as intended which is why I still use it. Great company and customer service.

7 March 2025
Unprompted review
Rated 1 out of 5 stars

*Warning*

*Warning* - Do not purchase Android Unlocker, Aiseesoft make misleading claims saying it removes the screenlock and FRP lock on all devices and systems.

It doesn't!!! - then they refuse to give you your money back.

Complete scam!! - Don't use this company or any of its software.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Video Converter Ultimate

Video Converter Ultimate (for Mac in my case) offers a extremely wide range of formats, has a very good conversion quality, especially with highly compressed down conversions, and it is really fast.

3 March 2025
Unprompted review
Rated 1 out of 5 stars

FoneTrans

FoneTrans

Initially using the free access to FoneTrans to test its capabilities, it looked like an ideal solution but, understandably, limited to transferring only 10 tracks to my iPhone.

I took the plunge and paid for a lifetime license (because I loathe subscriptions).
Then the problem started with FoneTrans transferring 20 tracks to the iPhone as 20 separate albums.
I looked up the support link and approach them only to be rejected and told to contact aiseesoft and download the latest version. That seemed reasonable, except that couldn’t find the “about” link.
Support at Aiseesoft were very slow in responding but eventually I managed to get the latest version down and was able to advise them of the version number.

What followed was a most frustrating 52 days and 25 emails back and forth that in the end did not even solve the problem – I doubt if they even understood despite screenshots.
Along the way I took a screenshot of a most remarkable message from the software indicating “export 53 music to iTunes successfully – 53 failed files”. Successfully or failed??

Support made no comment on this wonderful error message and still failed to resolve the problem.

I am still undecided whether they are incompetent or scammers – Regardless I suggest you don’t use their software and definitely don’t hand over 1 cent !

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Converting audio files easily

This software converts my audio files to just about any format thinkable. I particularly like drag and drop and the ease of converting batches of files. I bought a new computer and traded in my old, getting my license reset was just a matter of emailing the customer support.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Software

The Fone software worked perfectly to transfer music from my computer to my phone. Additionally when I reached out for help customer service willing helped me. Thank you

21 February 2025
Unprompted review
Rated 5 out of 5 stars

I like to use the blu ray player to…

I like to use the blu ray player to watch blu ray movies on a vr headset as some other certain programs block that kind of content. When my PC went down I asked if they could reset my registration code as it was for just one PC license. They responded within a few days and I'm back and running without having to purchase another license for no reason.

19 February 2025
Unprompted review
Rated 5 out of 5 stars

I use Aiseesoft Video Converter…

I use Aiseesoft Video Converter Ultimate, I find it is one of the least uncomplicated video editors I have used.

The only problem I have encounter is that I have had to get the lifetime licence reset on a couple of occasions which is achieved within 24 hours by contacting the support team via e-mail.

Good, quick and reliable service.

17 February 2025
Unprompted review

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