Aiseesoft Studio Reviews 566

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting the staff's helpfulness, quick responses, and effective problem-solving. Many people appreciate the user-friendly interface and the overall ease of use of the software, making their experience smooth and efficient. The products are often praised for working as promised, with many users finding them reliable and effective for their needs. However, some people were dissatisfied with certain products, reporting that the software did not function as expected or had limitations not disclosed before purchase. A few other people also felt that the app had bugs or that the services offered were already available through free alternatives.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise certain products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the support team's helpfulness... See more

User experience

Customers consistently note positive experiences with user experience, highlighting software that is easy to... See more

Staff

Users describe positive interactions with staff. Many customers praise the support team as fantastic,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers report significant frustration with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

To start their customer support is amazing, they go above and beyond to ensure everything works as it should and very attentive to responding immediately. I will try more of there software in the very... See more

Rated 5 out of 5 stars

I have been using Aiseesoft total video converter ultimate for several years. The software has done wonders in converting various formats to MP4 which I can easily play on my various devices. I recent... See more

Rated 5 out of 5 stars

I’ve been buying Aiseesoft products for many years and always get quick support from them. My most recent purchase was Aiseesoft Video Converter Ultimate for MacOS, which initially didn’t support the... See more

Rated 5 out of 5 stars

After searching for months for a user friendly software program that would put sub-titles onto video files I came across AISEESOFT. Tried the free version for a short while, loved it, then purchased... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Aiseesoft designs and creates the best video software, PDF tools, and iOS transfer/manager/recovery software for Windows and Mac users to live & work smarter and save time.


Contact info

3.9

Great

TrustScore 4 out of 5

566 reviews

5-star
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1-star

Replied to 14% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

I purchased the Android Unluck app…

I purchased the Android Unluck app because it worked on ALL Android phones, and I would not lose my data. However, it turns out that it worked only on older Samsung phones, where no data would be lost. When I attempted to use the product, there was an indication that use of the product would result in losing all my data, which is precisely why I purchased the product. I contacted Aiseesoft regarding the problem. Then they admitted that the data-saving feature only worked on older Samsung phones. Intentional misrepresentations to get the customer to purchase a product, waste the customer's time, and hopefully not have to honor refund requests after 30 days if the customer fails to request a refund within this time frame. Shame on this company!!!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Great support

Mistakenly selected and purchased a wrong application. I sent an email to the support team of aiseesoft and explained it. Reggy and the support team helped me excellently to solve the problem.

Fantastic support team

13 May 2025
Unprompted review
Rated 1 out of 5 stars

aiseesoft iphone unlocker is a ripoff

aiseesoft iphone unlocker is a ripoff, failed to notify customer important information before purchasing and aisee refused to refund after been notified their software doesn't work with the targeted iphone within 3days of purchasing.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Please do not buy this stupid…

Please do not buy this stupid software!!
This software cannot restore iPhone backup data.
It even requires a fee and does not have a 30-day money-back guarantee.
When I complain that the software does not work well, they reply that there is not enough data and it is difficult to refund.
They send me an absurd answer that I have to prove that the software is problematic.
(I restored it with another software and it was restored without any problems.)
The total money I lost with this software is 179.3 USD.
I was relieved because they said it would be paid monthly, but they use a trick that charges me again after a week.
(I did not get a refund for this either.)
The customer service center does not respond.
Reggy, don't do it like that.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Aiseesoft FoneTrans purchase - Great Support Team

I purchased and installed the Aiseesoft FoneTrans software. I had a problem trying to send files from my windows computer to my iPhone. I sent an email to Aiseesoft Support requesting assistance. Within a couple of hours I was contacted by email. “Reggy” from the support team assisted me and I was successful in my endeavor. The software worked as described. A great purchase!!

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Aiseesoft Mac Screen Recorder is the best…

Aiseesoft Mac Screen Recorder is the only software that allows me to capture video across the screen of my iMac WITHOUT causing artifacts, ghitch, etc. as, I do son other software.
Despite the fact that I am using macOS Sonoma 14.7.5 with OCLP and an nVidia Kepler video card, the capture works fine both full screen and with a cropped portion of the screen!
I have tried many other software, but none is as stable as Aiseesoft Mac Screen Recorder and all the others cause artifacts in the recording.
Then what about the Aiseesoft Support? They are fantastic! Miss Shea answered me right away and was professional and kind.
I will probably purchase more software as they demonstrate competence and quality.

19 April 2025
Unprompted review
Rated 1 out of 5 stars

Tried their Screen Recorder over 6…

Tried their Screen Recorder over 6 months ago, it wouldn't accept the verification code so I cancelled the subscription and deleated the program from my PC. Now I've just discovered they have been billing be and charging my CC every month for the last 6 months.
STAY WELL AWAY.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

The Screen Recorder is invaluable & works great!

The Screen Recorder is an invaluable tool. I purchased a lifetime license, installed it on a newer PC, but then the PC must have had a short somewhere since it died completely. After just a few weeks, I had to return it and get another PC. An explanation of my issue to Aiseesoft got my a quick response with a new license key to use on the replacement PC installation. You can't ask for better!!

19 March 2025
Unprompted review

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