I have used airhub esims a few times and they always worked flawlessly. Today I encountered some connection issues after installing a new esim. Christina of the support team went through various poten... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had trouble activating my eSIM. My agent, Christina MV, was very helpful as she walked me through the process and helped me get my phone working. I would recommend for anyone to use Airhub for their... See more
Company replied
With the last two e-SIMs, I didn’t receive either a confirmation email or a QR code. I couldn’t activate the SIM in the app either. However, the chat support team was able to help me quickly and effic... See more
Company replied
The airhub esim is very cost effective for long stays ($10 for 30 days/4GB is not bad). But sadly I can't score them 5stars because it is not quite easy to isey; I had to manually change the ApN det... See more
Company replied
Company details
About Airhub eSIM
Written by the company
Airhub eSIM delivers seamless global connectivity with high-speed data, voice, and text services across 190+ countries, ensuring reliable mobile access wherever you land, instantly.
With over 5 million customers worldwide, Airhub combines global coverage, flexible plans, and secure purchasing to make staying connected effortless.
What Makes Airhub Different
- Data, Voice & Text in one eSIM
- Coverage across 190+ countries
- Unlimited and monthly plan options
- Instant QR-based activation
- Easy Refunds
- Dedicated global customer support
Built for…
- International travelers and frequent flyers
- Business professionals on the move
- Digital nomads and remote workers
- Students and long-term visitors abroad
- Anyone seeking a smarter alternative to roaming
Activation is Simple, Fast & Easy
- Browse the Airhub website or download the app: iOS | Android
- Choose your destination or global plan
- Complete your purchase securely online
- Receive your QR code instantly
- Scan, install, and connect upon arrival
Reliable Coverage Worldwide
Airhub partners with trusted local carriers to deliver strong, stable connectivity across 190+ major destinations, including:
- United States
- United Kingdom
- Thailand
- United Arab Emirates
- Australia
- New Zealand
- Vietnam
- France
- Germany
- Egypt
- Indonesia
- Canada
- Brazil
- Europe
- Global
Plus many more worldwide…
Connectivity You Can Rely On
- Transparent pricing with no hidden roaming fees
- Flexible prepaid plans
- Affordable pricing
- Secure payments and encrypted checkout
- Responsive customer support when you need it
FAQs
Does an Airhub eSIM include a phone number?
Selected plans include voice and text services. Please check individual plan details before purchase.
Can I use hotspot/tethering?
Yes. Most Airhub plans support hotspot usage, allowing you to share your connection across devices.
What happens if I run out of data?
You can easily top up through our app at discounted prices if you ever run out of data.
Is my device compatible?
Airhub works with most modern eSIM-enabled smartphones. You can view our full compatibility list before purchasing.
For Assistance
Experience the Future of Travel Connectivity with Airhub eSIM - Your Perfect Travel Companion.
Find us on: Facebook, Instagram, X, YouTube, LinkedIn for travel tips, latest updates & offers.
We are here to help!
Instant eSIM Activation
Experience the convenience of instant eSIM activation right after purchase. At Airhub eSIM, we prioritize your need for seamless connectivity. You can reach out to us at support@airhubapp.com.
Simply choose your plan, make a secure payment, and activate your eSIM instantly with a QR code. No waiting, no hassle – just instant connectivity.
Contact info
201 Spear Street Suite 1100, 94105, San Francisco, United States
- support@airhubapp.com
- airhubapp.com
3.7
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 24% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like Airhub
I like Airhub. The prices are good and they help you if you need assistance. Christina Jacob MV was great and responsive with my request.
23 May 2026
Unprompted review
Reply from Airhub eSIM
Dear Alejandra,
Thank you for your wonderful feedback! We’re glad to hear you’re happy with our pricing and support service.
We truly appreciate your kind words and support!
Best regards,
- Airhub Team
Excellent customer service like this really matters
Excellent customer service when I made an error setting up my esim.
Quick and helpful and patient.
Now it's working perfectly.
5 May 2026
Unprompted review
Reply from Airhub eSIM
Dear Colin,
Thank you for your wonderful feedback! We’re glad to hear your setup issue was resolved quickly and that everything is now working perfectly.
We truly appreciate your support and kind words!
Best regards,
- Airhub Team
it didnt give me any service
8 May 2026
Reply from Airhub eSIM
Dear Valued Customer,
We’re sorry to hear about your experience.
We could not find any support request from your side regarding this issue. However, as a gesture of support, we have already processed the refund and shared the refund receipt with you.
Best regards,
- Airhub Team
Prompt solution
I would like to highlight the prompt reply I received from Kumar MV. clearing my doubts and solving my problem.
19 May 2026
Unprompted review
Reply from Airhub eSIM
Dear Valeria,
Thank you for your kind feedback! We’re glad to hear your doubts were cleared and your issue was resolved promptly.
We truly appreciate your support!
Best regards,
- Airhub Team
The esims sometimes may fail but the support service is really good
The esims sometimes may fail, due wrong apn settings, in this case is easy to get in touch via whatsapp to solve the problem fast and talking to a human. Thanks to christina j.
17 May 2026
Unprompted review
Reply from Airhub eSIM
Dear Valued Customer,
Thank you for your feedback and understanding! We’re glad to hear our support team could assist you quickly and provide a smooth resolution through WhatsApp.
We truly appreciate your support!
Best regards,
- Airhub Team
Good prompt customer service fixed issue
The process of delivering the second of 2 eSIMs purchased failed (no SMS arrived from the underlying carrier for the second SIM). I sent an email to AirHub Support and received a very prompt response, from which I infer they have 24 hour global support.
The problem was very quickly sorted out for me by Kumar MV on the first interaction (thank you), so good customer service. One star off for the process failing, but excellent customer service turned this from a 1 star to a 4 star review.
16 May 2026
Unprompted review
Reply from Airhub eSIM
Dear David,
Thank you for your detailed feedback and understanding. We’re sorry for the inconvenience caused during the delivery process, but we’re glad to hear the issue was resolved quickly and that you had a positive support experience.
We truly appreciate your kind words and valuable feedback, as it helps us continue improving our service.
Best regards,
- Airhub Team
I want to thank Airhub and especially…
I want to thank Airhub and especially Parto for the amazing customer service. They were very helpful, professional, and quick to respond to all my questions. The support was excellent and the whole experience was smooth and easy. Highly recommended!
16 May 2026
Unprompted review
Reply from Airhub eSIM
Dear Maha,
Thank you for your wonderful feedback! We’re glad to hear you had a smooth and positive experience with our service and support.
We truly appreciate your recommendation and support!
Best regards,
- Airhub Team
My first choice during travel
Most affordable option I could find. This is my first choice when I travel, and I have never had issues.
I just wish there was clearer information. I often have to contact support to confirm basic details. For example, it is not clear when the SIM card is activated, and the purchase confirmation does not clearly show what was bought.
That said, support Christina Jacob MV is always responsive and helps with these questions.
15 May 2026
Unprompted review
Reply from Airhub eSIM
Hi Eugeen,
Thank you for your detailed feedback and continued trust in our service! We’re glad to hear we’ve been your first choice during your travels and that you’ve had a reliable experience overall.
We also appreciate your valuable suggestions regarding clearer activation and purchase information. Feedback like this helps us improve the customer experience and make things more transparent and convenient for our users.
We’re happy to hear our support team has been responsive and helpful whenever needed.
We truly appreciate your support!
Best regards,
- Airhub Team
I use Airhub eSIM every time I travel
I use Airhub eSIM every time I travel. They always offer several convenient options for the destinations I visit. This year, I visited Seoul, South Korea. I purchased a 7GB eSIM but it stopped working after I used up about 5GB. I contacted support who unfortunately informed me that my eSIM was experiencing some technical issues on the network side (not on my end) that they couldn’t fix. They refunded me for the unused portion of the data. I purchased a new eSIM which worked without any problems. These things can happen and thanks to their support I didn’t have to wait long or wonder if my eSIM would start working. Thanks Christina S.
7 May 2026
Unprompted review
Reply from Airhub eSIM
Hi Martin,
Thank you for your detailed feedback and continued trust in our service! We’re sorry for the inconvenience caused, but we’re glad our support team could assist you quickly and provide a resolution.
We truly appreciate your understanding and support!
Best regards,
- Airhub Team
I went to thailand last week
I went to thailand last week. The esim worked perfectly and set up was too easy
2 May 2026
Unprompted review
Reply from Airhub eSIM
Hi Vinaykumar,
Thank you for your wonderful feedback! We’re glad to hear the eSIM worked perfectly during your trip and that the setup process was easy.
We truly appreciate your support!
Best regards,
- Airhub Team
Easy to purchase and setup, custom support was very helpful
Purchasing the esim was quick and easy. After setting up the esim I had some questions for support and they replied very promptly and professionally. The support agent Kumar was incredibly helpful and helped me resolve my query promptly and as needed.
7 May 2026
Reply from Airhub eSIM
Hi Jay,
Thank you for your wonderful feedback! We’re glad to hear the purchase and setup process was smooth and that your questions were resolved quickly with helpful support.
We truly appreciate your support!
Best regards,
- Airhub Team
Reply from Airhub eSIM
Hi Koray,
Thank you for your kind feedback! We’re glad to hear you had an excellent experience.
We truly appreciate your support!
Best regards,
- Airhub Team
they helped me immediately and all…
they helped me immediately and all praise for Christina Jacob.
12 May 2026
Unprompted review
Reply from Airhub eSIM
Hi Jović,
Thank you for your kind feedback! We’re glad to hear you received quick assistance and had a great support experience.
We truly appreciate your support!
Best regards,
- Airhub Team
Reply from Airhub eSIM
Hi Arun,
Thank you for your kind feedback! We’re glad to hear you had a great support experience.
We truly appreciate your support!
Best regards,
- Airhub Team
Great customer service
Great customer service. Christina Jacob was super helpful and guided me through the process
12 May 2026
Unprompted review
Reply from Airhub eSIM
Hi Andreas,
Thank you for your kind feedback! We’re glad to hear you had a great support experience and received helpful guidance throughout the process.
We truly appreciate your support!
Best regards,
- Airhub Team
Just stop to work at some point and…
Just stop to work at some point and there is no solution. The support is useless. I used their services for 4 months straight, on the last payment just not started and no real help or refund was given....
1 May 2026
Unprompted review
Reply from Airhub eSIM
Hi Tsvetan,
We’re sorry to hear about your experience and understand your frustration.
We’d like to investigate this further and assist you accordingly. Please share your order ID or registered email address, or contact our support team at support@airhubapp.com so we can review your case in detail.
We appreciate your feedback and the opportunity to resolve this for you.
Best regards,
- Airhub Team
Scam
Scam. Stay away from them. You will pay money but no data you will get. Showing its connected but no data. Sent them email they replied and asked me to connect via Vodafone. But no Vodafone co. in Turkey. Safe your money and time.
11 May 2025
Unprompted review
Reply from Airhub eSIM
Hi Haithem,
We’re sorry to hear about your experience and understand your frustration.
To investigate this further, please share your order ID or registered email address, or contact our support team at support@airhubapp.com. Our team will review your case and assist you accordingly.
We appreciate your feedback and the opportunity to resolve this for you.
Best regards,
- Airhub Team
The support is very good but I'm not satisfied with quality service
The support is very good, fast answers but I had already two problems with Airhub e-sims. The first one was that the e-sim did not activated and they sent me a new one. The second problem e-sim stoped working after 6 days of use, again the support solved the problem very fast but if I don't have internet on another phone it's impossible to have support. It's something that needs to improve.
10 May 2026
Unprompted review
Reply from Airhub eSIM
Hi Jose,
Thank you for your honest feedback. We’re glad to hear our support team could resolve your issues quickly and provide fast assistance whenever needed.
We understand the inconvenience caused and truly appreciate your valuable feedback, as it helps us continue improving our service quality and reliability.
Best regards,
- Airhub Team
kenya sim
fast responce to solve payment and site issue and then it worked out in the end.
9 May 2026
Unprompted review
Reply from Airhub eSIM
Hi Eddie,
Thank you for your feedback! We’re glad to hear the issue was resolved quickly and that everything worked out successfully in the end.
We truly appreciate your support!
Best regards,
- Airhub Team
Easy installation and good customer support
My wife purchased an eSIM before we left Northern California, and the entire process was seamless. The eSIM was activated when we landed in Vancouver, and it worked perfectly. We purchased an eSIM for my phone when we arrived in Canada, and we had issues with the QR code. I was in touch with Kumar by email, and I was really pleased with how seriously my concerns were taken. Ultimately, I received a new QR code, and the process took a matter of seconds to install the eSIM and activate it. Many thanks to Kumar for the assistance and kindness!
7 May 2026
Unprompted review
Reply from Airhub eSIM
Hi Stephen,
Thank you for your wonderful feedback! We’re glad to hear the setup process was smooth and that both eSIMs worked successfully during your trip.
We’re especially happy our support team could assist you quickly and provide a solution for the QR code issue.
We truly appreciate your support and kind words!
Best regards,
- Airhub Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.