Air Arabia Reviews 

Good service with high quality, love it 🫶

The booking process and the online check in Europe not Morocco are moderately good.
However, I am disappointed with the level of care and customer service both with the cabin crew mainly ( not all of them, but most) and the ground crew. Yes you might get a smirk smile but the genuinely, it's near to none.
I have been in customer service for over 30 years, I have trained and coached and seen all sorts of behaviours and attitudes. I must say, my experience with air arabia staff is one that: the staff all care about themselves, they are not trained or they are not willing to put their training to action, they deliberately seems want to give grief to their customers out of spite or anger. They probably have issues outside work or with work and they are venting it on the passengers.
You get dirty stares, you get nudged on the aisle (not excuse me), a physical nudge, I even got pushed by the dispatcher whom was in hurry to get to some of the crews at the back. There is some sort of wheeling and dealing between the dispatcher and the crew blindingly in front of the passengers.
The climate was tense in the plane, the conversation the staff and the level of attention to passengers were appauling.
They don't want to work, they want to socialise between themselves.
The ground staff were loud talking between each other, and bossing others loudly while talking to a friend on his phone. And worse of all they ramped us onto the bus while boarding and kept us in there of half an out on scorching heat with no aircon. (If the plane is not ready, why boarding us up onto the bus and keep us there), I felt sorry for the elderlies and the young, while the boarding were having there loud moment arguing and don't seem they know what they are doing or not caring at all about the welfare of their customers.
Anyhow, airarabia and Air Maroc are far far behind their European, some of the African and Asian airlines.
Maybe you ought to prove your standards by regular mentoring, monitoring, supervision and taking disciplinary and coaching actions.
You do have a lot of staff surprisingly, yet the service is off.
Good luck to you
My custom will be more genuine businesses for much less of how much you charge and much much better quality.

So i really like to travel via air arabia and i travel every month. but last time i always select meal flight and after the meal they didnt served me water. I asked them thrice and all the time they said it was for people with meal. I thought they will give me later, and that became very embarassing for me. I have sinus issue and after having sandwich i was kept on asking for water for one instant i thought maybe water is not included. I disliked the way they treated until i showed my boarding pass and they served me water.

Too strict baggage policy ...ground staff is strict too.

My experience with Air Arabia was a pleasant surprise. My flight was excellent and customer service outstanding. Seats are very comfortable with nice legroom. I have future plans to fly Air Arabia in the future.

Airplane was really nice cabin crew, nice but some of them needed more training on how properly address passengers in a friendly way. Big draw back for me was one of the staff at the airport gate who checks on passengers boarding pass was lacking of basic customer service on how to smile and how to approach passengers, made me feel she was rude and lacking of professionalism

Air arabia has been a reliable airline provider.
It's flight are usually on time.

The professional pilot that make takeoff and landing so smooth and easy also the crew was so helping.

Air Arabia have very strong connectivity flights to nearby airports in India, Middle East, Africa, Caucasus regions etc.

Indian gentleman who checked me in was so helpful Mr. Shakir in Zayed airport

Respectful and cooperative staff...

I always travel with air arabia as it used to have the most comfortable seats unfortunately the last two trips to Amman going and coming back the seats were very uncomfortable and when we arrived to the airport it was full but nobody was helping especially outside for the taxi i was not very happy as i always did.

All is well'
I realize in this trip there was vibration in the full flight , as the engine goes in full thrust , all seats were vibrating ... just like there is imbalance in engine rotating part .fan blade or other part .. do not ignore this , I am also engineer

Big delays, no updates.
Hot airport without ac, no free water available.

Noone has information nor updates, screen show flight took of while everyone is grounded.

Joke of the year.

Good & safe journey with excellent crew, and super timing

A BUDGET AIRLINE ALWAY KEEPING PUNCTUALITY IN THEIR SERVICE, VERY NICE CREW MEMBERS

On time, crew are friendly also good service in this difficult situation.

I recently traveled with Air arabia to abudhabi my overall experience was good.The flight was on time the cabin was clean and the crew was polite and helpful.The journey was comfortable for the duration, overall a reliable option for budget travel