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AIMS Industrial Supplies Reviews 

1,352
•
TrustScore 4.5 out of 5

4.4

Hardware Store
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Rated 5 out of 5 stars

No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more

Rated 4 out of 5 stars

From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more

Company replied

Rated 5 out of 5 stars

Everything worked as expected. Fortunately I had the part number, so it was easy. My question is, should it be remarkable that it all worked as expected - the correct part delivered promptly, for... See more

Rated 5 out of 5 stars

I ordered at the end of the year, was called - which is amazing in itself and told politely out of stock and not available until 6th Jan. This was great customer service. Then a week later the p... See more

Company details

  1. Hardware Store
  2. Bearing Supplier
  3. Fastener Supplier
  4. Safety and Work Wear Store
  5. Tool Store
  6. Welding Supply Store

About AIMS Industrial Supplies

Written by the company

AIMS Industrial Supplies is an industrial supplies store based in Sydney. We offer a wide range of industrial supplies including Power Transmission, Stainless Steel Fasteners, Hand Tools, Drill Bits, Taps & Dies, Material Handling & Storage, Motors, Hose & Fittings, Safety, Personal Protective Equipment and more.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.4

All reviews

(1,352)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

I called ahead to make sure the product…

I called ahead to make sure the product I wanted was in stock, I was told it was coming in within a week.
Didn't receive product for 3 weeks.
Product was fine, customer service was polite but really late

Thanks

18 June 2024
AIMS Industrial Supplies logo

Reply from AIMS Industrial Supplies

Hi Nick,
Thank you for bringing this to our attention, and we apologise for all the inconvenience caused.
Rest assured, we take your feedback seriously and will address the issues with our team.
Despite the delay, I'm glad you had a good experience with our Customer Service team.
If you need anything else or have any further concerns, please don't hesitate to reach out to us directly.
Thank you for your understanding.

Rated 5 out of 5 stars

FIRSTLY YOU HAD THE PRODUCT WE…

FIRSTLY YOU HAD THE PRODUCT WE REQUIRED,
SECONDLY, THE APPLICATION OF THIS PART KEPT THE COST DOWN IN A SERVICE RELATED AUTOMOTIVE FIELD.
THIRDLY, THE PART WAS AVAILABLE IN AUSTRALIA, AND WAS SUPPLIED WITHOUT DELAY

18 June 2024

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