No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... See more
Company replied
Everything worked as expected. Fortunately I had the part number, so it was easy. My question is, should it be remarkable that it all worked as expected - the correct part delivered promptly, for... See more
I ordered at the end of the year, was called - which is amazing in itself and told politely out of stock and not available until 6th Jan. This was great customer service. Then a week later the p... See more
Company details
- Hardware Store
- Bearing Supplier
- Fastener Supplier
- Safety and Work Wear Store
- Tool Store
- Welding Supply Store
About AIMS Industrial Supplies
Written by the company
AIMS Industrial Supplies is an industrial supplies store based in Sydney.
We offer a wide range of industrial supplies including Power Transmission, Stainless Steel Fasteners, Hand Tools, Drill Bits, Taps & Dies, Material Handling & Storage, Motors, Hose & Fittings, Safety, Personal Protective Equipment and more.
Contact info
108 Ashford Avenue, 2214, Milperra, NSW, Australia
- 02 9773 0122
- customerservice@aimsindustrial.com.au
- aimsindustrial.com.au
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AIMS Industrial Supplies
Hi Bell,
Thank you for your time in providing feedback.
We've encountered some unexpected hiccups with our stock, which has unfortunately led to delays in processing orders.
We sincerely apologise for the inconvenience caused.
Please rest assured that we are actively working to improve our processes to prevent such delays in the future.
If there's anything else I can assist you with or if you have further concerns, please don't hesitate to let us know.
i got the part i ordered.
27 May 2024
Staff were very friendly and helpful
Staff were very friendly and helpful, looked into my query and rang me back with an answer.
27 May 2024
Delivered quickly and was as described.
24 May 2024
Great supplier
Bought some rubber castors for my motorcycle ABBA Skylift. Very happy with the price and quality.
23 May 2024
I received a product that did not…
I received a product that did not reflect my of purchase on line
22 May 2024
Reply from AIMS Industrial Supplies
Hi Rex,
Thank you for reaching out about this matter.
A member of our team will be in touch with you shortly to address and resolve the issue.
We apologise for any inconvenience this may have caused.
First-rate process, delivery and product.
Easy ordering, timely delivery of quality product.
21 December 2023
Great product
Great product, fixed up a scratch from my car with identical colour to the colour of the garage. 10/10 recommend
23 April 2024
My go to online industrial shop
Great service, great communication, plenty of information about the products making online shopping easy. Delivery is prompt.
23 April 2024
To quote Arnie- "I'll Be Back!" :)
Exactly what I wanted for a fair price. Easy site to navigate, excellent communication, prompt delivery- in other words, five stars. Happy customer.
22 April 2024
Product I wanted was available
Product I wanted was available, in stock, and hopefully shipped!
Prices are good for the products I need and feedback excellent too.
23 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.