AIB Estate Planning Ltd Reviews 

201
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite manner, making interactions pleasant and reassuring. Many highlight the exceptional customer service, noting how agents patiently explain complex information clearly and kindly, putting people at ease. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the straightforward process and the clear, understandable advice received, ensuring they feel confident in their decisions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as fabulous, efficient,... See more

User experience

Customers had positive experiences with the user experience, often highlighting how professional and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Andrew was brilliant. Very professional and explained everything in an easy to understand way. Lots of advice was given without feeling pushed into making decisions. We initially had Wills writte... See more

Rated 5 out of 5 stars

Fabulous customer service . Efficient,smooth ,straightforward and very patient in explaining everything to me in a clear,calm ,kind and understanding manner . Spoke with Andrew several times whils... See more

Rated 5 out of 5 stars

Jack the agent who handled our enquiry regarding preparation of our Wills. Jack explained everything we needed to know regarding how new rules work and what would be the best for us. No pressure was p... See more

Rated 5 out of 5 stars

Initial contact was over the phone The process was explained to me and my questions answered felt happy knowing how easy the process was Andrew came to our house he turned up on time very profess... See more


Company details

  1. Estate Planning Attorney
  2. Legal Services

Written by the company

At AIB Estate Planning Ltd, we are dedicated to helping you secure your home, assets, and loved ones with confidence. Our team of experienced estate planners brings decades of combined industry expertise to provide you with comprehensive, personalized estate planning solutions. We understand that every client is unique, and we tailor our services to meet your specific needs, whether it's drafting a legally sound Will, setting up Trusts, or creating Lasting Powers of Attorney. What sets us apart is our transparent and caring approach. We believe in empowering you to make informed decisions about your future. Our goal is to offer you peace of mind, knowing that your estate is in capable hands. We provide free consultations to discuss your requirements without any obligation, ensuring that you feel comfortable and confident every step of the way. Contact us at 0800 048 7320 or info@aibestateplanning.co.uk to get started. Trust AIB Estate Planning Ltd to protect your legacy and secure your future. Let us guide you through the process with expertise and care.


Contact info

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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4.9

All reviews

(201)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly relaxed conversation…

Very friendly relaxed conversation sharing key information and supporting us to plan ahead keeping things simple and low cost where possible

2 April 2025
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Thank you for your review, Helen. We're pleased you found our conversation friendly and relaxed while still covering important information. We believe estate planning can be straightforward and cost-effective, and we're glad we were able to support you in planning ahead with these principles in mind.

Rated 5 out of 5 stars

Easy from start to finish…

I had been putting off doing my will because it all seemed too complicated. The guys at AIB put me at ease straight away and made the whole process easy and enjoyable. Would definitely recommend!

29 March 2025
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Thank you for your feedback, Leanne. Many people put off creating a will because they expect it to be complicated or unpleasant. We're delighted our team was able to make the process not only easy but enjoyable for you. It's always our aim to put clients at ease, and we're pleased this was your experience with us.

Rated 5 out of 5 stars

Glad we did it

It was all done over the phone, which I did find a little worrying at first when giving out bank details, but the very knowledgable advisor did put our worries at rest during the consultation.
I feel very happy that it is done now.

26 March 2025
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Thank you for your feedback, Peter. We understand that providing bank details over the phone can initially feel concerning, and we're glad our advisor was able to address your worries during the consultation. We take security and confidentiality very seriously. Most importantly, we're pleased you now feel happy that your will is completed. That peace of mind is exactly what we aim to provide.

Rated 5 out of 5 stars

Harrison will

It was the first firm that i went with and I they were very helpful,very nice how spoke to you and very knowledgeable and last of all they did pressure you buy any of there products

29 March 2025
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Reply from AIB Estate Planning Ltd

Thank you for your review, Mark. We're pleased you found our team helpful, personable, and knowledgeable. We particularly appreciate your comment about not feeling pressured to buy products - we believe in providing information and guidance so clients can make the right decisions for their circumstances without any sales pressure. Thank you for choosing us for your will.

Kind Regards,
AIB Estate Planning

Rated 5 out of 5 stars

Having someone that's very clear to…

Having someone that's very clear to speak to and takes the time to explain everything thank you

27 March 2025
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Reply from AIB Estate Planning Ltd

Dear Shirley,

Thank you for your kind words. We're pleased that our clear communication and thorough explanations made a difference during your estate planning process. If you need any further assistance, please do not hesitate to get in touch.

Best wishes,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Andrew was professional throughout

Andrew was professional throughout; he explained everything in a concise, articulate manner.

19 March 2025
Unprompted review
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Thank you for your review. We're thrilled that you appreciated Andrew’s professional and articulate approach. At AIB Estate Planning, we pride ourselves on providing clear guidance, and your feedback is much appreciated.

Kind regards,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Planning for the inevitable

It's not every day you sit down and consider you own mortality. Writing a will can be offputting but needs to be done. I found AIB Estate Planning to be very professional and understanding. They dealt with my affairs in a calm and sensitive manner. I will be recommending them to my family.

6 March 2025
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Reply from AIB Estate Planning Ltd

Dear Aliene,

Thank you for taking the time to share your experience. We understand that planning for the future can be a sensitive matter, and we're glad that our professional and empathetic approach helped make the process smoother for you. Your recommendation means a lot to us.

Warm regards,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Fantastic service and very quick

Fantastic service and very quick

28 February 2025
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Reply from AIB Estate Planning Ltd

Dear Pam,

Thank you for your positive feedback. We're delighted that you found our service both fantastic and efficient. We’re always here to help whenever you need us.

Best wishes,
The AIB Estate Planning Team

Rated 5 out of 5 stars

A Will with no complications

I can honestly say that it was one of the easiest and friendliest phonecalls..... There was no hard questions, there was no complicated legal jargon, and the proof email was sent within a couple of days.

27 February 2025
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Reply from AIB Estate Planning Ltd

Dear Simon,

Thank you for your kind review. We’re pleased to hear that you found our approach straightforward and jargon-free. Making the process as friendly and uncomplicated as possible is our goal, and your feedback encourages us to keep it that way.

Best regards,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Great service from the comfort of your…

Great service from the comfort of your own living room,
Friendly & informative to ensure future security for ourselves and family.

13 February 2025
Unprompted review
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Dear Tina,

Thank you for your feedback. We're happy to hear that you enjoyed the convenience of our service from home and found our advice both friendly and informative. It’s our pleasure to help secure your future with confidence.

Best wishes,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Brilliant efficient service

Brilliant efficient service, Andrew provided guidance and a full explanation of the services on offer. Writing my Will was quick and professional, I found Andrew friendly, knowledgeable and I felt at ease when discussing later in life planning, the required documents have arrived as stated. I would highly recommend using AIB Estate planning. Thankyou Andrew.

17 February 2025
Unprompted review
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Dear Karen,

Thank you for your detailed review. We’re delighted to hear that Andrew’s friendly and knowledgeable service made your will-writing experience both quick and professional. Your recommendation is invaluable to us, and we’re here to help anytime you need further assistance.

Warm regards,
The AIB Estate Planning Team

Rated 4 out of 5 stars

By phone it was easy

By phone it was easy. The staff was polite and helpful. Just awaiting now for my email for the will documents. But overall a wonderful experience.

6 February 2025
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Reply from AIB Estate Planning Ltd

Dear Nigel,

Thank you for your feedback. We’re pleased that you found our phone service easy and our staff polite and helpful. If you have any further questions, please feel free to contact us.

Best regards,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Very helpful providing excellent advice…

Very helpful providing excellent advice .

4 February 2025
Unprompted review
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Dear Jill,

Thank you for your kind review. We're glad that you found our advice both excellent and helpful. Your satisfaction is important to us, and we’re always here to offer support whenever needed.

Kind regards,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Excellent Service,Would Highly…

Excellent Service,Would Highly Recommend,Thank You.

30 January 2025
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Reply from AIB Estate Planning Ltd

Dear Ann,

Thank you for your excellent review. We’re delighted to hear that you would highly recommend our services. Please don’t hesitate to reach out if you need further assistance.

Best wishes,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Excellent and very professional

Excellent and very professional. Explained everything very clearly. Would thoroughly recommend.

27 November 2024
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Reply from AIB Estate Planning Ltd

Dear Julie,

Thank you for your excellent review! We're delighted to hear that you found our service both professional and clear in its explanations. At AIB Estate Planning, we strive to ensure every client fully understands the process, and we greatly appreciate your recommendation.

If you need any further assistance in the future, please don't hesitate to contact us.

Best regards,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Excellent service

15 November 2024
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Hi Patricia,

Thank you for taking the time to leave us a review about our excellent service. We strive to maintain high standards in everything we do at AIB Estate Planning, and we're glad this was reflected in your experience with us.

Should you need any further assistance in the future, please don't hesitate to get in touch.

Best wishes,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Very friendly service was excellent 👌

Very friendly service was excellent 👌

14 November 2024
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Dear Mrs Roskell,

Thank you for your wonderful review! We're delighted to hear that you found our service both friendly and excellent.

If there's anything else we can help you with in the future, please don't hesitate to contact us.

Kind regards,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Very good customer relations and easy…

Very good customer relations and easy to talk too.

11 November 2024
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Dear Joan,

Thank you for your positive review. We're pleased to hear that you found our customer relations very good and that we were easy to talk to. At AIB Estate Planning, we believe that open, comfortable communication is essential when discussing important matters like estate planning.

If you need any further assistance or have any questions in the future, please don't hesitate to reach out.

Best wishes,
The AIB Estate Planning Team

Rated 5 out of 5 stars

Updated wills

I have just updated our wills after moving house. We also did our lasting power if attorney. All very straight forward and explained in terms we could understand. 1st class service fton Andrew

3 September 2024
Unprompted review
AIB Estate Planning Ltd logo

Reply from AIB Estate Planning Ltd

Thank you so much for your kind words, Alan.

We're delighted to hear that updating your wills and arranging your Lasting Power of Attorney was a smooth and straightforward process. Andrew takes great care to ensure everything is explained clearly and thoroughly, and we're glad that came across in your experience. If you ever need further assistance, don’t hesitate to reach out.

Best wishes
From AIB Estate Planning

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