Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great customer service
Friendly, professional and super helpful response. Great customer service from Shane, would recommend Agria.
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Danielle Anthony
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great customer service call handler…
Great customer service call handler very helpful
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Chris
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Very reassuring and friendly 1st time…
Very reassuring and friendly 1st time using Agria pet insurance. Would recomend.
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Lel from Suffolk.
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
My experience was great.
My experience was great.
The lady who I spoke with was so patient and helpful. She is a credit to your company!
I wish more customer service staff were as helpful and patient as she was.
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello of
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Easy simple imformative
28 May 2026
Reply from Agria Pet Insurance
Hello Homeowner
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Helpful staff
As I was struggling with technology through my own ineptitude, a lovely lady managed to intercept and talk me through the next steps. She was friendly , polite, helpful, patient and personable. Thank you.
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mrs Rachel Thomas
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Famtasic
Famtasic, straight forward and easy to get the insurance for your furry friends, so simple yet so quick and easy, and low cost, highly recommend,customer support is also phenomenal ☺️😺🐕🦺
17 December 2025
Reply from Agria Pet Insurance
Hello Reece
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Michelle was just great all round
Michelle was just great all round
Expert attentive compassionate
and a calming reassuring voice to hear after a weekend of severe upset.
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Andy
I am so pleased to hear that you have had a 5 star experience with Michelle. We really appreciate the time you have taken to leave such a positive review, especially at a difficult time for you.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Have been with Agria for 6 years
Have been with Agria for 6 years. Haven’t had to use the insurance until the past 6 months but they have been exceptional every time I have called for help, clarification. The customer support staff are just that! Supportive! You don’t call your insurer unless something has gone wrong. Agria seem to understand that very well and couldn’t make things any easier. Highly recommend.
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Jacquelyn Pratt
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Very helpful and explained clearly
Very helpful and explained clearly. Nice manners on the phone.
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello CClaire Kennedyustomer
Thank you so much for taking the time to leave us a positive review. I am so glad to hear that you have found our services helpful. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Reply from Agria Pet Insurance
Hello Anne
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave a positive review.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Really helpful staff
Really helpful staff, Jenny sorted all of my technical issues and was lovely to talk with on the phone
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Amber Helen Mathie
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Jenny. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Reply from Agria Pet Insurance
Hello Leonard Mackay
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Great service
An initial problem that I had was swiftly resolved and Lorna guided me through the process to access the online portal. Efficient service, thank you.
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Julie
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Lorna and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Reply from Agria Pet Insurance
Hello Patricia Fowler,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
Really good phone call with a helpful…
Really good phone call with a helpful and knowledgeable customer service agent who was able to explain what was going on with my claim and sort out the process. Highly recommended.
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Kate,
I am so pleased to hear that you have had a 5 star experience with us ⭐
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Friendly and efficient
My call was dealt with by a friendly and efficient lady who sorted my problem out straight away. Have had very positive communication with this company.
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Janet,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Excellent customer service!
I had a very specific request when arranging insurance for my working dog, and the service I received from Agria was outstanding.
I was contacted almost immediately and was able to explain my requirements in detail to a real person, which made such a difference. The following day, I received a response confirming that all of my needs could be accommodated.
Being able to speak to someone who took the time to listen and understand my situation was invaluable. Sadly, I can't remember her name as this was a few months ago, but she was absolutely incredible: knowledgeable, patient and genuinely helpful.
I'm very grateful for such excellent customer service and wouldn't hesitate to recommend Agria.
20 March 2026
Reply from Agria Pet Insurance
Hello Ligia,
I am so pleased to hear that you have had a 5 star experience with us ⭐
We all really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Ashley and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Always helpful kind and patient
Always helpful kind and patient. Vet consultations online are a godsend. Been with them for 11 years and not had one issue. Thank you agria!
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello SG,
Thank you so much for taking the time to leave us such a positive review! ⭐
I am so glad to hear that you have found our services helpful and friendly.
We are sure that you will continue to experience our fantastic service if you need us.
If you have any further queries, please do not hesitate to contact us on 03330 30 10 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
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