Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
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Review summary
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Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Lorna was lovely
Very happy with the service provided by lorna today. Very helpful and informative
1 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello marie Radford
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Lorna will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
My experience of Agria so far
My experience of Agria so far (signed up two months ago) is absolutely fantastic.
Every person I’ve spoken to has been easy to understand, clear, incredible friendly.
All policy T&C’s for my particular level of cover, is genuinely outstanding, and my vets have also confirmed the quality of this provider, as well as my breeder recommending them. My particular call was about £100 vouchers given for my cats wellbeing to use at my vets each year (I have two cats, 2 vouchers) I decided to use this for a spay and neuter, and was confirmed these are relevant for these and the money should land in my account once finished pending.
1 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Leigh
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found our services clear and incredibly friendly. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Awesome Customer Service and friendly helpful advisors 🫶
Every time I call and speak with them the service is second to none! Spoke with Jennifer today who dealt with my account queries, was friendly and helpful. Would never use another insurance company for my 3 Savannah fur babies 😺🐆😺 as they nail customer service every time 😊
1 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sara
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to Jennifer. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
If I could give 0 stars I would I
5 stars they rectified the issue I have reinstated my cat policy will definitely recommend
1 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mr J
Thank you for taking the time to update your review to 5 stars.
I’m glad we’ve had the opportunity to discuss this matter with you, and I’m pleased we’ve been able to resolve the issues raised.
If you have further questions, please call on 03330 30 83 98, or email info@agriapet.co.uk and quote your policy number.
Kind regards
Shane
Customer Service Team
Difficult to change pin
28 May 2026
Reply from Agria Pet Insurance
Hello Phil Hourahine
Thank you for taking the time to leave us your review.
I’m glad we’ve had the opportunity to discuss this matter with you, and I’m pleased we’ve been able to resolve the issues raised.
If you have further questions, please call on 03330 30 83 98, or email info@agriapet.co.uk and quote your policy number.
Kind regards
Shane
Customer Service Team
highly recommend
I made a claim for an xray my kitten had. the process was easy and pretty quick. I received an email 5 days later to inform me of the money i'd receive back and the next day then money was in my account.
I would highly recommend them.
25 May 2026
Reply from Agria Pet Insurance
Hello Jess
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Shane was very helpful
Shane was very helpful on the phone when paying our missed direct debits. He made time to ask how Fergus was getting on and was friendly throughout the call.
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Amy
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Agria Pet Insurance
Hello Mr & Mrs E
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Excellent so far
Excellent I have 2 horses and dogs with Agria so far very reliable and easy to deal with premiums have increased in year 2 &3 but not as much as I had experienced with kbis & Nfu
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sonja James
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Tracey will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Agria Pet Insurance
Hello PHILIPPA MASON
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Andrea really helpful. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Very helpful advisor - Chloe
Called to query breeder cover for one of my dogs and ended up discussing another too, Chloe was super helpful and gave me lots of advice and information.
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Karen
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Chloe. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Professional and friendly
The Agria staff member was professional, yet friendly in her dealing with my claim information. Lovely customer service.
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Ali Lutkin
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Jill. I know she’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
I have spoken to Sha e a no of times
I have spoken to Sha e a no of times. He has always answered my questions and is friendly, professional and helpful.
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Linda
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Excellent provider
Excellent provider - no issues whatsoever, simple to use and functional.
23 May 2026
Reply from Agria Pet Insurance
Hello Tom hough
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Wished to add a service onto my dog’s…
Wished to add a service onto my dog’s policy. Explained all the implications and costs involved. Great service speaking to a human (Shaun) is always a bonus.
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sharon - Warwickshire
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Always great service
I've never had a bad experience with Agria, they answer the phones quickly, are always happy to help / explain and never make you feel rushed!
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Clarissa Crawley
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Amazing Service
Honestly i just can't recommend you guys enough. Michelle West was so lovely and helpful. When ever I have had to call up for help regarding anything you are all so helpful and friendly. Thank-you for being the best insurance I have had for my dog Albie.
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Jennifer Gill
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Michelle will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Really patient and understood what I was talking about
Really patient and understood what I was talking about. Explained simply what i needed to do. Got through really qui1ckly no waiting in a queue with rubbish music. What a lovely person I spoke to. Thank you
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Customer M Poultney
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to Chloe. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
What a lovely lady
What a lovely lady! So helpful and reassuring - I was blown away by her kindness and support. Such a refreshing change these days. Thankyou so much!
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Elizabeth Palfreman
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Andrea helpful and reassuring. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Great customer service.
We have used Agria since our dog came to us. They have always been clear and helpful. The staff on the phone have been excellent, they understand what you need and resolve any queries quickly. They understand the policies and are patient, welcomiung and make it a pleasure to call them. Also calls are answered quickly.
We also used their 24 hour video call with a vet service for the first time and they were excellent, helpful and, again, a pleasure to deal with,
30 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello David Kelly
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
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