Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Riina
Riina, the customer care consultant, dealt with my query very efficiently. She was empathic to my concerns and has excellent communication skills.
Please pass on a big thank you to her from me.
10 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Xxx Xxx
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Riina and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Really happy about experience
A very nice staff member answered my call. The experience was absolutely wonderful. Everything was explained to me, and I was very pleased.
10 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Polina Johnson
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Always excellent service
Always excellent service. My girls have been with Agria for years and it would take a lot for me to switch. One of mine has hip dysplasia so having the life time policy has been invaluable. Their customer service is always friendly and helpful. Claims are paid out on time. Notifications about my claims let me know when the vets have submitted them. The online portal is easy to use. Yeah, I’d definitely recommend.
9 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Alison McComasky
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
As always great customer service
As always great customer service, wouldnt insure my dogs anywhere else, thankyou once again
Kelly CadburyAce Cockers
9 June 2026
Reply from Agria Pet Insurance
Hello CadburyAce Cockers
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Amazing thankyou so much for helping me…
Amazing thankyou so much for helping me Michelle xxx
9 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello LT
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Great experience talking to Michelle…
Great experience talking to Michelle West today, What lovely, helpful person who really knows her job.
9 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mary T
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Michelle. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Great easy simple set up good cover
2 June 2026
Reply from Agria Pet Insurance
Hello Tracy
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Mind set at ease
Any confusion I initially had was resolved in a professional and pleasant manner. My questions were answered completely.
Lorna was truly 5*
9 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Martimus Johnson,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Adam was brilliant this morning
Adam was brilliant this morning. Helped me update 2 of my policies and gave me great information on my 3rd one. Real pleasure to deal with. I recommend Agria all the way. By far the best insurance company for your four legged best friends. Customer service it brilliant. When they say they’ll ring you back, they do. Just a real pleasure to deal with. Highly highly recommended from a super happy customer ✔️✔️✔️✔️✔️
9 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Vikki Merrigan
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Adam's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Email on their system mis spelt…new customer problems!
Email on their system mis spelt so.never recieved policy documents no email regarding free downloads hamper! This also caused me not getting app access either!
Hopefully I will get emails later today.....will wait to see.
Can't fault good Customer Service I got from the rep today although the automated switchboard leaves much to be desired and had to hang up twice to ring 3rd time to speak with anyone.
9 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Mr Bonham,
Thank you so much for your feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello Gail,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
Very professional and helpful.
Very professional and helpful.
I would highly recommend Agrai Pet Insurance.
The staff are a credit to the company.
Having Insurance on our dogs is so important.
2 June 2026
Reply from Agria Pet Insurance
Hello CS
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello Heidi Eagle,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Reply from Agria Pet Insurance
Hello Mrs Lynch,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Jennifer's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
have given 5 stars but still…
I would have given 5 stars but still have not received Lola’s free hamper. Was told it would be after 28th June.🤷♀️
8 June 2026
Reply from Agria Pet Insurance
Hello JacqD,
Thank you for taking the time to leave us your review.
We have tried to contact you to discuss this with you, but have been unsuccessful.
When you have a moment, please do give a friendly colleague in our Customer Service Team a call on 03330 30 83 75 and they will be happy to help you with this.
Kind regards
Stella
Customer Service Team
Very helpful,and understanding
Very helpful,and understanding, gave clear information, due to cancelling policy there was not hard sell pressure put upon me, and made to feel welcome back in the future if needed
8 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Ian,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Very friendly and helpful lady who I…
Very friendly and helpful lady who I spoke to on the phone.
1 June 2026
Reply from Agria Pet Insurance
Hello Christine Jones,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
Lorna was very helpful
Lorna was very helpful. I telephoned to obtain a schedule of pet insurance on one of my pets and she took me through how to get it through the website but also emailed one that evening and offered to email one for my other pet which wasn’t needed at present.
6 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Desmond Platt,
I am so pleased to hear that you have had a 5 star experience with Lorna. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Lorna, as I know that she will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Michelle was amazing so kind and very…
Michelle was amazing so kind and very helpful.and had sorted my queriy very quickly.every time i have had to ring agria i get a really lovely customer service it is consistant every time.
7 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Nicola Lock,
I am so happy to see that you’ve given MIchelle a 5 star review! I will pass your comments over to her as I know she will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
THE OPERATIVE WHO DEALT WITH MY QUERY
The operative who dealt with my query was excellent, friendly, helpful I cannot praise her enough
7 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Susan Cutts,
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
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