Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
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5star THE ADVICER WAS FRIENDLY AND…
5star THE ADVICER WAS FRIENDLY AND HELPFUL
3 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Ian Rees
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Very friendly and helpful customer service
Shane was really helpful regarding a query with my claim. I would recommend this company for anyone looking to buy pet insurance.
3 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello MrsFlash
I am so pleased to hear that you have had a 5 star experience with Shane. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Very helpful and straightforward with excellent knowledge
Very helpful and straightforward
1 June 2026
Reply from Agria Pet Insurance
Hello Bob
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Super helpful
I spoke to Charlotte Martin on the phone and she was fantastic. It is my first time using insurance and needed things explaining a little more thoroughly for peace of mind as my cat was in emergency surgery. She helped me merge my insurance policies and even gave me a multi pet discount
Overall was super helpful and would recommend
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Antonia
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Charlotte and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Very helpful
Very helpful
But only negative point is that we have not received the luxury pet hamper.
25 May 2026
Reply from Agria Pet Insurance
Hello Kerry
Thank you for leaving a review, we are currently attempting to contact you as we would like the opportunity to discuss this further. Alternatively you can contact us on 03330 308 375.
Kind regards
Kerry
Customer Service Team
Excellent insurers who have shown real care
The immediacy of service, excellent telephone manner, and clear care for customers and animals really shows from this company.
3 June 2026
Reply from Agria Pet Insurance
Hello Chris
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Good helpful staff …
The lady I spoke to was so helpful and I was able to clarify anything I didn’t understand really good knowledge and never felt pressured into taking someone I didn’t want or need
3 June 2026
Reply from Agria Pet Insurance
Hello Ann Smith
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
When I made the first call the advisor…
When I made the first call the advisor I spoke to was helpful , professional and I swapped to Agria as better value for my pet in many ways .
Thankyou
3 June 2026
Reply from Agria Pet Insurance
Hello Cherylann951
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Always my go to pet insurance
Always my go to pet insurance, always pay out for treatment etc
26 May 2026
Reply from Agria Pet Insurance
Hello Traceyjayne Lewis
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Professional & conscientious
I have always found any communication with Agria has been dealt with, effectively and with professionalism.
2 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello JANE
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Agria have been very helpful in…
Agria have been very helpful in processing a claim after my whippet attended out of hours with a injury. Shane was very helpful at giving me advice today re chasing the claim up with my vets . All staff friendly and knowledgeable
2 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello customer
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great service and knowledge Thank you
2 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello angela matthew
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Very helpful and reassuring advice on…
Very helpful and reassuring advice on making a claim
2 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Pamela
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Compassionate customer service people.
My call was answered promptly and Shane dealt with my enquiry compassionately, politely and efficiently.
When needing to clarify a detail of the insurance cover of a beloved pet during an emotional time, this is all one could ever wish for. Thank you.
29 June 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Ian Lamb
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Great service
Had to change my card details and make a payment. Shane was super helpful and made it super quick and easy! Wish all customer service was like theirs
2 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Kayleigh
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Personal service when on phone
26 May 2026
Reply from Agria Pet Insurance
Hello customer
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure the team are aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Two experiences:
Two experiences:
1. With a vet who was very helpful. She diagnosed the problem and gave me good advice.
2. With a technician who sorted out the problem
Both experiences were positive and useful.
24 May 2026
Reply from Agria Pet Insurance
Hello Mrs Meg
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Jill will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Excellent service
The service I have had so far has been excellent. The free 24 hour video call service via the app was incredibly helpful as was the lovely lady who I just spoke to on the phone.
2 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Alex Hobden
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to Andrea. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Spoke with your advisor about your…
Spoke with your advisor about your scheme & thought was suitable for my adopted cat Socks.
The gentleman advisor was very helpful.
1 June 2026
Reply from Agria Pet Insurance
Hello customer Mrs Jan Smith
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Ed. I know he’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Julia Piwowarek was absolutely superb
Julia Piwowarek was absolutely superb, and went above and beyond to help me and support me. Very kind and understanding, and in my opinion deserves a pay increase.
kind regards
Mrs Rosemary Niblett
1 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello rosemary niblett
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Julia is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
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