Reasonably straightforward to get through to a person though quite a long sales message before options were given! Once through, had a very helpful chat with Shane to discuss how to make a claim, time... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Shane was fantastic. He helped to clarify some "insurance speak text" that was confusing on paper, but clear as day after Shane patiently explained what it meant. It is only thanks to Shane that I n... See more
Company replied
All staff go out of their way too fully assist and help customers with there needs and pets. 100% fully appreciate and respect there help and knowledge and you can be reassured if they don't know... See more
Company replied
I would highly recommend Agria pet insurance. I have been with them for nearly 2 years. There video vet consultations are really valuable. Plus customer service is excellent.
Company replied
Company details
Agria Pet Insurance: Lifetime Pet Insurance
Written by the company
- We only offer Lifetime cover
- We believe it's so important to get the right policy for your pet, which is why Agria only offers Lifetime cover with up to £20,000 vet fees cover.
- We’re here when you need us
- Our customers get access to expert advice 24/7 via video call with the Agria App, so help is always on hand if you are worried.
- Trusted by pet owners
- That's why over 90% of our customers renew every year - based on all Agria Pet Insurance renewal data from 1 October 2023 to1 October 2024.
- We pay 98% of claims*
- And we can pay your vet directly, so you can focus on your pet. * Based on all Agria Pet Insurance claims received between November 2023 and May 2024.
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330 30 10 00
- agriapet.co.uk
4.8
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
My contact Zoia Kiani was very…
My contact Zoia Kiani was very efficient and was able to help me update my credit card details efficiently.
The only 'bug bare' is that I had to wait a couple of minutes to be put through.
7 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sue De Silva,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Zoya, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
The agria website was easy to use
The agria website was easy to use, explanations are very clear, I did look at other pet insurance websites but this one had the best cover for my bunny.
26 May 2026
Reply from Agria Pet Insurance
Hello JANE HALL
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Helpful staff member
Very helpful member of staff who accessed my notes and sent me the email I needed to go back to the vets.
6 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Victoria Richardson
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Extremely helpful
6 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Helen Oliver-Masters
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Lorna was very well informed and a…
Lorna was very well informed and a great help . My enquiry was handled thoroughly and the information Lorna gave me most helpful It was a pleasure to talk to her She was kind considerate and helpful and a credit to the Agria company
Kind Regards Patience Richardson
6 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Patience Richardson
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Lorna. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Easily contactable
Easily contactable! High level of customer service and excellent personal manor towards me as a customer.
6 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello tamara franklin
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Top notch customer service
Always top notch customer service from Agria. Michelle was super helpful, friendly and cordial. Would highly recommend agria to anyone looking for superior pet insurance and excellent customer service.
6 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello customer
I am so pleased to hear that you have had a 5 star experience with Michelle. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Take the stress out of pet insurance a time when getting pet insurance is…
At a time when getting pet insurance is often stressful and confusing, the team I spoke to on the phone explained everything in simple terms. Very polite team who put my mind at ease in a friendly but professional manner. Competitive price too. Would recommend to anyone.
29 May 2026
Reply from Agria Pet Insurance
Hello Alison Steed
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Helpful service
18 May 2026
Reply from Agria Pet Insurance
Hello Kathy White
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Reply from Agria Pet Insurance
Hello Louise
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Good customer service
I chose to use this company as I had a 3 month free cover included in my adoption package from both my rescue dogs, so I carried on.
They also make a donation to the rescue if you continue with their policy.
I have been able to speak to someone on the phone if I have any queries, which is great.
No complaints about this company.
19 June 2025
Reply from Agria Pet Insurance
Hello Chris greenough
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Excellent customer service Agria
Zoya very patiently and thoroughly answered all my questions about my claim. She was friendly and polite and showed a genuine interest in my dogs condition which I greatly appreciated Thank you
3 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Elizabeth
I am so pleased to hear that you have had a 5 star experience with Zoya. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Very helpful and lovely to chat to, thanks
Very helpful and lovely to chat to
3 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Angela Norton
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Yes was easier enough to register my…
Yes was easier enough to register my new puppy and peace of mind that he is insured.
27 May 2026
Reply from Agria Pet Insurance
Hello Mr. Gary Cocks
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Reply from Agria Pet Insurance
Hello Caroline Smith
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Very helpful
Very helpful, friendly person called Wendy who even rang me back when i got cut off. Very knowledgeable and understood the product well . Good to be able to talk to a real person, and the waiting time was very short before my call was answered.
3 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello hester binge
Thank you so much for taking the time to leave us such a positive review for Wendy. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Shaun was very friendly and helpful
Shaun was very friendly and helpful. He was able to answer my questions without any issue.
3 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Carolyn Powell
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Thank you Micheal.
Today I spoke with a young gentleman called Micheal from Agria Pet Insurance. He was very polite and extremely helpful, (after not a very helpful young lady the day before).
So just a shout out to Micheal for going the extra mile to help me understand the information and help me navigate some online stuff.
3 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sharron Isaacs
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Michael. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Reply from Agria Pet Insurance
Hello Gary tout
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Very friendly person and really helpful…
Very friendly person and really helpful and informed me about my policy
3 July 2026
Unprompted review
Reply from Agria Pet Insurance
Hello Sarah Goodridge
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
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