Amiry & Gilbride Pharmacy Reviews 

308
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their brilliant, professional, and welcoming demeanor, often highlighting individuals who go above and beyond to provide care and attention. The service is frequently described as excellent, efficient, and fast, with many appreciating the personalized approach and clear explanations provided for various procedures and advice. Reviewers also commend the customer service for its helpfulness, responsiveness, and the staff's willingness to listen to concerns and offer solutions, including prescriptions and detailed advice. However, some customers also noted issues with staff attitude, describing some as sour-faced and not welcoming, contrasting with previous positive experiences. A few other people also felt that the service was not always efficient, with one instance leading to a negative outcome after an initial assessment.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, efficient, and helpful nature... See more

Customer service

People report positive experiences with customer service, highlighting that staff consistently provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff absolutely brilliant was in with a soar ear Lynn at the linwood branch took care of me i had a build up of wax that was extremely painful for two days...... ten minutes and the pain was gone can... See more

Company replied

Rated 5 out of 5 stars

I was having issues with blocked ears and was hoping to find an alternative to olive oil. I was seen by Lynn at Linwood Pharmacy within minutes of arriving, and she kindly took the time to talk... See more

Rated 5 out of 5 stars

Popped into the Anniesland requiring advice and found the staff really friendly and helpful especially Annemarie who took time to listen to my concerns and over and above what I would have expected ju... See more

Rated 5 out of 5 stars

This pharmacy is such a helpful one, efficient and friendly. This week I had cryotherapy with Katey who had gone in specially on her day off and was superb as usual. I also had help from a pharmacis... See more


Company details

  1. Pharmacy

Written by the company

Amiry & Gilbride Pharmacy and Travel Clinic exists to help our patients and our communities live healthier lives. We do this by providing professional, safe, reliable medicines supply both on prescription and over the counter with the advice you need to get the best from your medicines. We also strive to meet your other healthcare needs by offering a range of over 130 clinical services and products throughout Greater Glasgow & Clyde. Our highly trained pharmacist clinicians and their teams are constantly updating their knowledge and skill to provide the highest standards of care right where you need it, where you live.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

308 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(308)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cholesterol Tests-all good!

Cholesterol tests carried out professionally and carefully, with clear explanation of the results and a good follow up when there was a slight glitch in getting the report.
Thoroughly recommend Nidhi who did the test as a super friendly and helpful member of the team-good job!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Ear wax removal

10/10 ear wax removal experience from Lynn in Linwood pharmacy, was determined to get the job done to a high standard and didn’t want to give up until was satisfied with how clean she got my ears.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Don't understand negative reviews at…

Don't understand negative reviews at Bearsden pharmacy. I have found staff and service excellent. Steph always so helpful if problem with any item. Meds are also delivered and guys are so friendly and helpful. I cannot fault staff and service and so easy to manage prescriptions on App. Automatically reorders repeat item. Don't listen to negative reviews. The Bearsden Pharmacy is brilliant.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Went to the pharmacy to get my…

Went to the pharmacy to get my cholesterol checked. Susan was extremely helpful and provided me with a clear explanation of my results. I would recommend that everyone gets their cholesterol checked on a regular basis.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

DISORGANISED DISPENSING SYSTEM THREATENS LIVES.

MARCH 2025 - AVOID THE BEARSDEN BRANCH AT ALL COSTS!

THEIR DISPENSING SYSTEM IS A DISORGANISED MESS AND HAS NOT IMPROVED DESPITE NUMEROUS COMPLAINTS OVER THE LAST TWO YEARS.

Particularly avoid if you have a life threatening chronic condition that requires monthly repeat, as well as ad hoc prescriptions requested by your GP.

As a customer expect to visit the pharmacy multiple times to receive the full prescription ordered!

The STAFF CONSISTENTLY FAIL to locate ALL the items on the prescriptions because the items requested ie vital medication & medical accessories, don't all fit into one bag!
The prescription orders are not stored by patient name and looking for more than one paper bag per patient seems beyond the staff at Amiry & Gilbride despite the items sitting on their 'orders' shelf awaiting collection!!!

The pharmacists response was disappointing to say the least, taking no accountability of their shops organisational failures causing medical emergencies on numerous occasions and the distress and impact it causes for customers.

WOULD NOT RECOMMEND THEIR SERVICES AT ALL.

17 March 2025
Unprompted review
Rated 1 out of 5 stars

Avoid the Airdrie branch of this…

Avoid the Airdrie branch of this pharmacy!
Terrible staff & terrible attitude.
I was in there to collect my medication & when I questioned something regarding my prescription, I was told that I could go elsewhere & other comments that I won’t share on here.
Pharmacist dispenser tried to blame myself for the incident, then said I am no longer being served at this pharmacy, while the female worker threatened to call the police for myself, for standing my ground and questioning there incompetence regarding my prescription!
Horrible horrible experience!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend For Help And Advice

I have been to this pharmacy twice in the last 4 months for my daughter who is 15 months. Both for small skin infections.
The pharmacist (I'm sure her name is Lauren) has seen her both times in the private room. She was so welcoming and made my daughter and me fee at ease. Each time she has offered creams to help which is better than the Boots nearby could do for me. The pharmacist help has made my life easier, helps my daughter and stopped me from taking an appointment slot at the doctor that wasn't needed.

I would highly recommend going to this pharmacy if you need help or advice.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Micro-suctioning…

Attended today for micro-suctioning with Lynn -
Very professional service, procedure explained well, very calm and relaxed attitude inducing confidence and ease...in me ! Thoroughly recommend the procedure here with Lynn - my 1st time...
to anyone having ear wax issues.
I am so relieved to be able to hear properly again ! Thank you Lynn - 10/10

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, went in for anbesol, and got ready to pay for it and Diane who served me said I could get the same thing but on minor ailments which I didn’t know I could do.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Ears unblocked - excellent job

Had an ear blockage for some time, Lynn @ Linwood Branch sorted it out, professionally & made a 101% job of making me feel relaxed during whole procedure…. Thanks Lynn 👍

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Susan

I was at this pharmacy this morning for a cholesterol check. The member of staff (Susan) was very helpful and capable in her duties. Susan made me feel very much at ease and carried out the procedure easily and competently. Thank you Susan

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

I booked a yellow fever vaccination at the Amiry & Gilbride travel clinic on Paisley’s High Street.
At the last minute I had to change the time of my booking. Even though the pharmacist was very busy she managed to bring my appointment forward. Than you very much.

11 February 2025
Unprompted review
Rated 1 out of 5 stars

Dreadful company

If I could rate this company without giving it a star, I would. I have had a repeat prescription at this pharmacy for over 5 years. It used to be Lloyds, and had no problem, but since these jokers took it over, I've had nothing but problemd, every month to uplift my meds. In fact, I was astounded after the one visit where I didn't have a problem!!! My meds are never there and am told that they were picked up 2 months ago (it's a monthly prescription)!!!!
I don't know how many times I've been told by various members of the staff, that they have updated the system to sort it out for the following month, but the same thing keeps happening.
I have since visited by GP to arrange for my meds to get delivered to another pharmacy, and strangely enough, they were not surprised.
Would not recommend them to anyone

4 February 2025
Unprompted review

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