They say your order will arrive in 2-8 days, and I've already been waiting for at least 11 business days. They don't offer any email or phone number to contact me to find out where the package is, and... See more
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Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
Company replied
Item arrived and was as described. Expensive in comparison to other sellers even with discount added. Only ordered because out of stock elsewhere. Free delivery given. However it was a slow delivery,... See more
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Company details
- Women's Clothing Store
- Home Goods Store
- Lingerie Store
- Plus Size Clothing Store
- Printed Clothing Store
- Shoe Store
Written by the company
Afibel, place aux envies Mode et Maison ! Depuis 1954, Afibel accompagne toutes les envies avec une mode actuelle, confortable et pensée pour toutes les silhouettes. Au fil des années, la marque a développé un véritable savoir-faire autour de la mode femme, de la grande taille, de la lingerie, des chaussures et de la mode homme, avec une attention particulière portée aux coupes, aux matières, au confort et à la liberté de mouvement. Parce que se sentir bien ne s'arrête pas au dressing, Afibel élargit son univers pour proposer toujours plus de choix autour de la Maison. Décoration, mobilier, linge de maison, literie, cuisine, rangement ou encore jardin : nos collections permettent à chacun(e) de créer des espaces uniques et pleins de style, pour se faire plaisir au quotidien. Notre ambition est simple : vous offrir plus de choix, plus de liberté et plus de plaisir, aussi bien pour vous habiller que pour aménager votre intérieur. Afibel sélectionne des produits qui associent style, confort et praticité et développe régulièrement de nouvelles collections et nouvelles collaborations afin de répondre à toutes les envies Mode et Maison. Nos équipes sont implantées près de Lille, dans les Hauts-de-France, où nous cultivons depuis toujours des valeurs de proximité, de savoir-faire et d'attention portée à nos clientes et clients. Sur Afibel.com, retrouvez nos collections de vêtements femme et homme, lingerie, chaussures, accessoires, beauté ainsi qu'un large choix de produits pour la maison, la décoration, le mobilier et la literie. Notre raison d'être : permettre à chacun(e) de se sentir bien, sûr(e) de soi et libre d'avoir envie !
À vos côtés avant et après votre commande
Written by the company
- Besoin d’aide ? Nous sommes là.
- Une question sur un article, votre commande, votre livraison ou votre retour ? Retrouvez de nombreuses réponses dans notre FAQ Afibel.
- Des achats en toute sérénité
- Paiements sécurisés, plusieurs moyens de paiement et possibilité de retourner vos articles : nous mettons tout en œuvre pour vous proposer une expérience d’achat simple, pratique et rassurante.
- Toujours une bonne raison de se faire plaisir
- Chez Afibel, les envies s’accompagnent régulièrement de privilèges et d’avantages : livraison offerte selon les offres en cours, remises, opérations spéciales et autres attentions à découvrir tout au long de l’année sur Afibel.com.
Plusieurs solutions de livraison
Faites-vous livrer où vous le souhaitez.
Selon les produits commandés, Afibel vous propose différentes solutions de livraison : en point relais Mondial Relay, à domicile ou en point Pickup (commerçant ou bureau de poste). Pour certains articles de nos marques partenaires, des services de livraison adaptés peuvent également être proposés.
Contact info
2.8
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Faites attention ce commerce de…
Faites attention ce commerce de rembourse pas ses clients.
1 February 2026
Unprompted review
Terrible company
Terrible company. DONT trust them with your business.
I ordered products which took over 4 weeks to arrive & they wont refund me despite have returned the goods over 2 months ago. They wont respond to my requests for a refund.
11 March 2026
Unprompted review
My order never arrived
My order never arrived.
Their phone number doesn’t work.
I sent 6 emails no one got back to me
Another scam company that steals your money and dies t deliver!
Beware!!!
17 July 2026
Unprompted review
My partner owes you about £ 20 for an…
My partner owes you about £ 20 for an order she tried to pay with her credit card which is MASTER CARD which you refused.MASTER CARD IS USED WORLD WIDE so dont keep adding interest to her bill as its your fault.
21 February 2025
I'm need to return a dress
I'm need to return a dress. The return has been sent by Afibel but it is useless. I have taken it to the post office and DHL but they will not accept it.
16 December 2025
Unprompted review
Don't buy from this website
They say your order will arrive in 2-8 days, and I've already been waiting for at least 11 business days. They don't offer any email or phone number to contact me to find out where the package is, and the courier company in Spain (CTT Express) isn't helping me locate my shipment either. I've requested a refund, and they only send an automated response saying my shipment will arrive soon, but no one tells me where it is or offers a solution. I can't file a complaint anywhere either. Don't buy from this store!!!
11 December 2025
Unprompted review
Impossible to communicate with, poor service.
AFIBEL has lost my trust as a customer, having entered their returns portal correctly, I received no communication for a long time, when it came, it was in French, and at all steps of this process, I have been met with push back, and feel as if there is no way my return will be processed. I have been left very dissatisfied, and would be quick to warn others against buying from this website.
20 November 2025
Unprompted review
My order is long overdue and I cannot…
My order is long overdue and I cannot make contact. I have sent 3 emails which have an Auto response to say someone will get back to me. They have not. And I cannot get through by phone. Payment for the order has gone through but no garments recieved. Have I lost my money!
27 October 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wrong size sent.
Wrong size sent although order and delivery invoice showering size. Trying to return was a nightmare (EVRI is the worst company ever). Still don't know if it has been received back, so no refund or proper size received.
30 May 2025
Reply from AFIBEL
Dear John
Thank you for taking the time to leave us this feedback.
I'm sorry to hear the wrong sized item was sent out to you.
So we can look into this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
I have been with you for a long time…
I have been with you for a long time but I am not sure it is for me anymore as I just can’t pay the prices as I am on pension now but I will pay the remaining balance that I owe
30 May 2025
Reply from AFIBEL
Dear Evie
Thank you for taking the time to leave us this 5 star review.
Please be assured we aim to remain competitive with our pricing with many offers and discounted items available through our website.
Kind Regards
Simon
Afibel Customer Services
Items areas described.and free gift is…
Items areas described.and free gift is really nice
29 May 2025
Reply from AFIBEL
Dear Mrs McLeod
Thank you for taking the time to leave us this fantastic 5 review.
I'm pleased to hear you're happy with your order and you like your free gift.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
I am very pleased with one of the items…
I am very pleased with one of the items I bought unfortunately the trousers were much too big.
4 June 2025
Reply from AFIBEL
Dear Mrs Tanner
Thank you for taking the time to leave us this good 5 star review.
I'm pleased to hear you're happy with part of your order. If you wish to return the trousers for a refund or exchange, please follow the instructions on your returns form.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Reply from AFIBEL
Dear Mrs Smith
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your order and it was delivered in a quick and timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Free Air Fryer?…
I reserved a free Air Fryer as requested but when my order came it was a ceramic mosquito lamp I got as a freebie. I've noticed other customers complaining of the same thing, how many people did get the air fryer.
9 June 2025
Unprompted review
Reply from AFIBEL
Dear John
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you didn't receive your free air fryer with your order. If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
The delivery company kept me informed…
The delivery company kept me informed and the tee shirts fitted me well
3 June 2025
Reply from AFIBEL
Dear Doreen
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order and the t shirts are a perfect fit.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Was disappointed at not having the free…
Was disappointed at not having the free gift of a small air fryer as promised first time I’ve been let down
21 May 2025
Reply from AFIBEL
Dear Mrs Myatt
Thank you for taking the time to leave us this feedback.
I'm sorry to hear you didn't receive your free air fryer with your order on this occasion. If you would like to discuss this further, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Heather
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived quickly and promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Because order came without problems
29 May 2025
Reply from AFIBEL
Dear Christine
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with your order.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
Reply from AFIBEL
Dear Jean
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear your order arrived quickly and promptly.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Services
To be honest my choices are very few…
To be honest my choices are very few due to my size I am only 5foot so most items I have to cut a lot of material away and gets to the point where I have alot of alterations..it is a pity because l love a lot of your garments.. Sylvia
31 May 2025
Reply from AFIBEL
Dear Sylvia
Thank you for taking the time to leave us this feedback.
I'm sorry to hear the sizing of some of our garments aren't always suitable for you.
Kind Regards
Simon
Afibel Customer Service
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