Afford Rent a Car Reviews 

576
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this local company, consistently praising the overall excellence of the business. Customers frequently mention that the staff and reception teams are exceptionally friendly, polite, and professional during every single interaction. People also deeply appreciate the quick, smooth rental service, alongside clean, well-maintained vehicles offered at very affordable and highly competitive market prices. Some reviewers were not happy with occasional vehicle preparation delays, mechanical stiffness, or unexpected cleanliness issues encountered upon collection. A few consumers also mentioned strict documentation requirements, missing communication responses, or significantly higher insurance costs specifically affecting older drivers.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently courteous, cheerful, and... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, helpful, and professional... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and affordable... See more

Product

Users describe satisfaction with product, highlighting that vehicles are in great condition, clean, and... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with the excellent condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One day hire of van with tow bar. Van provided in good, clean condition and fully serviceable including a number plate for a trailer, hired separately. All Staff were very friendly and helpfu... See more

Company replied

Rated 5 out of 5 stars

Been a long time since I needed to hire a car (decades) so didn't really know what the "process" was. After submitting online, had a phone call to confirm what I needed (which actually needed to... See more

Company replied

Rated 5 out of 5 stars

Everyone I have spoken to/dealt with have always been excellent extremely helpful and polite. Never had a problem with their vans. I wouldn’t use anywhere else and if a friend or family member are loo... See more

Company replied

Rated 5 out of 5 stars

I have used Afford Rent A Car many times during this year, and always find them to be polite and professional. The service I have experienced is always quick and efficient. Above all else they are rel... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Afford Rent A Car provide car hire, van hire and MPV people carrier rental, in Stoke on Trent, Stafford and Crewe in Cheshire. Choose us for reliable, affordable, cheap car and van hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(576)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy and straight forward

Very easy and straight forward, how it should be. Nice welcome on reception and easily guided through the rental procedure. Very smooth hand over of hire vehicle.

11 September 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and and 5 star review

Rated 5 out of 5 stars

Excellent Service

Excellent service and cheapest I could find at 3 hours notice.

18 September 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and and 5 star review

Rated 5 out of 5 stars

I have used afford numerous times over…

I have used afford numerous times over the last 5 years As always great service I can't fault definitely highly recommend.

15 September 2025
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Reply from Afford Rent a Car

Thanks for your comments and and 5 star review

Rated 1 out of 5 stars

Unlimited mileage.

I rented from this team previously and there wasn't any issues apart from the fact that they said that I stacked up too many miles on the vehicle. Despite the fact that it's unlimited mileage when I try to rank from them again, they said to me. Yes, it's fine and then contacted me 4 days later and said no because I intend to use it again for long range collection of goods from Dover. Which leads me to ask what is the point advertising unlimited mileage when clearly you want the mileage to be limited? I was forced to use enterprise.

3 September 2025
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Reply from Afford Rent a Car

I have asked the team what’s happened and will respond as soon as I hear back from them.

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with
Very accommodating and straight forward
No hidden clauses or fees
I was happy with the car I was provided and will be using again

11 September 2025
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Reply from Afford Rent a Car

That’s great to hear so will pass your comments to the team. Thanks very much

Rated 5 out of 5 stars

The van was great

The van was great, did the job perfectly. Surprisingly economical too. Fair price as well.
(SWB Peugeot Expert)

12 September 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 5 out of 5 stars

Great customer service

Great customer service, quick and easy drive away. And that Jamie is a hottie😘

12 September 2025
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Reply from Afford Rent a Car

😂😂I will pass that onto him so thanks for the comments and 5 star review.

Rated 5 out of 5 stars

Great service

Great service, really friendly front of house team that could answer any question and explained everything perfectly.
Thanks for making it straight forward on an otherwise very stressful moving day!

11 September 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Our pleasure so thanks for the comments and 5 star review which I’ll pass onto the team.

Rated 1 out of 5 stars

u cancell my colection 2 hrs b4

u cancell my colection 2 hrs b4, not comming to You any more

12 September 2025
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Reply from Afford Rent a Car

The customer has said that this was Enterprise not us that let him down so will try and amend this.He was happy with our service.

Rated 5 out of 5 stars

5 star service

Stafford team are always willing to help, very friendly and professional service. Have used for several years and would not go anywhere else.

5 September 2025
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Reply from Afford Rent a Car

Thanks for your loyalty comments and 5 star review

Rated 5 out of 5 stars

Long wheal base van

The van was great staff great and very helpful all good will go back again thank you

10 September 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Our pleasure,and thanks for your comments and 5 star review

Rated 5 out of 5 stars

Tip top

To be fair the service was 100% and I’m not just generically saying this.
I was sorting and in a car within 1 hour of calling and a lovely car it was.
I needed to extend and again no problem at all. Great bunch of ladies behind the counter.

27 August 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review and will pass it onto the team.

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