Afford Rent a Car Reviews 

576
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this local company, consistently praising the overall excellence of the business. Customers frequently mention that the staff and reception teams are exceptionally friendly, polite, and professional during every single interaction. People also deeply appreciate the quick, smooth rental service, alongside clean, well-maintained vehicles offered at very affordable and highly competitive market prices. Some reviewers were not happy with occasional vehicle preparation delays, mechanical stiffness, or unexpected cleanliness issues encountered upon collection. A few consumers also mentioned strict documentation requirements, missing communication responses, or significantly higher insurance costs specifically affecting older drivers.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently courteous, cheerful, and... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, helpful, and professional... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and affordable... See more

Product

Users describe satisfaction with product, highlighting that vehicles are in great condition, clean, and... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with the excellent condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One day hire of van with tow bar. Van provided in good, clean condition and fully serviceable including a number plate for a trailer, hired separately. All Staff were very friendly and helpfu... See more

Company replied

Rated 5 out of 5 stars

Been a long time since I needed to hire a car (decades) so didn't really know what the "process" was. After submitting online, had a phone call to confirm what I needed (which actually needed to... See more

Company replied

Rated 5 out of 5 stars

Everyone I have spoken to/dealt with have always been excellent extremely helpful and polite. Never had a problem with their vans. I wouldn’t use anywhere else and if a friend or family member are loo... See more

Company replied

Rated 5 out of 5 stars

I have used Afford Rent A Car many times during this year, and always find them to be polite and professional. The service I have experienced is always quick and efficient. Above all else they are rel... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Afford Rent A Car provide car hire, van hire and MPV people carrier rental, in Stoke on Trent, Stafford and Crewe in Cheshire. Choose us for reliable, affordable, cheap car and van hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(576)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Consistently Good

Yet again Afford performed beyond expectations.... allowing me to hold onto car for extra 3 hours at very short notice. Car immaculate. The exact model as requested. Efficient reception staff. Just all round excellent service.

3 October 2025
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Reply from Afford Rent a Car

That’s great to hear so will pass your comments to the team.

Rated 5 out of 5 stars

Quick and easy collection process

Quick and easy collection process, the ladies on the office are eager to get you going, always clear with instructions on what to do.

1 October 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 5 out of 5 stars

Easy Hire

Made the process very easy, perfect vehicle for the job

1 October 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 5 out of 5 stars

Very good service

Very good service as usual from start to finish. I say as usual because i have hired before. Booking via phone worked very well and went smoothly. The car was clean on collection and was totally reliable throughout the hire and served me and my family very well for the holiday. Many thanks

12 September 2025
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Reply from Afford Rent a Car

Glad you had a good holiday and thanks for your comments and 5 star review

Rated 5 out of 5 stars

van hire had easy

It was friendly, helpful, easy. van was clean, explained all the instruments and controls

25 September 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 5 out of 5 stars

Affordable & Friendly

The process of booking a rental car is pretty straightforward and less time consuming and rentals are at an affordable price(hence "afford"). The staff are very helpful and customer friendly. I've been coming here for years and I highly recommend them to anyone that's looking for a great car to hire at an affordable price.

25 September 2025
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Reply from Afford Rent a Car

Thanks for your loyalty,comments and 5 star review

Rated 5 out of 5 stars

Great service as always

Great service as always. Rang on off-chance that I m8ght be able to hire a van that day. Luckily there was the correct size available & collected it soon afterwards. Thank you to everyone at the Stafford branch for once again faultless customer care

22 September 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, non of the charging for damage as all covered, Good value and good staff

11 September 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review

Rated 4 out of 5 stars

Good experience in arranging the…

Good experience in arranging the vehicle, person seemed professional and polite.
Only issue was the van didn't seem that clean inside.
Vehicle was good reliable and served its purpose.

19 September 2025
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Reply from Afford Rent a Car

Thanks for your comments and 4 star review and please accept our apology that the van wasn’t as clean as it should be.We will take this up with the team.

Rated 5 out of 5 stars

Really good hire company

Really good hire company, will definitely hire from again

12 September 2025
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Reply from Afford Rent a Car

Thanks very much for your comments and 5 star review

Rated 5 out of 5 stars

excellent!

Fair prices, excellent service!

12 September 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and and 5 star review

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