I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
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I have had many pillows and read the reviews and watched various videos. Thought these dual pillows woukd finally be the one. How I was wrong, expensive for what they are and don't feel anymore supp... See more
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Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
All quality stuff and very comfortable, pillow can be made to ones liking so easily.
14 February 2026
Unprompted review
Reply from Aeyla
Hi David, Thank you so much for your lovely feedback.
We’re so pleased to hear you’re enjoying the quality and comfort, and that you found it easy to adjust the pillow to your liking. That flexibility is exactly what it was designed for.
We truly appreciate you taking the time to share your experience.
April F.
Customer Care Manager
Been months and still not received my…
Been months and still not received my pillows. No communication or explanation from the company.. where are they? I want a refund
14 February 2026
Unprompted review
Reply from Aeyla
Hi Danielle, We’re truly sorry to hear this and completely understand how frustrating it must feel to be waiting this long without clarity.
We have sent delay notification emails regarding pre-orders. That said, we sincerely apologise if this wasn’t clear or if you feel you’ve been left without proper communication, that’s certainly not the experience we want for you.
Please could you email us at support@aeyla.co.uk with your order number? We’ll immediately check the status of your order and assist you with either an update or a refund, whichever you prefer.
We’re very sorry again for the inconvenience and appreciate the opportunity to resolve this for you as quickly as possible.
Awful customer experience and process
Awful customer experience and process.
Placed order on 10th Jan. due for delivery 10th Feb not even attempted and dpd returning to sender and contacted customer service to get the same generic ChatGPT response no chance of replacing order for 4 days and then when they said they could the pillows are out of stock and not due in for over a month….
Do not trust!
13 February 2026
Unprompted review
Reply from Aeyla
Hi Emma, we’re very sorry to read this and genuinely apologise for the experience you’ve had.
Your order was unfortunately affected by a failed delivery attempt and subsequent return to sender, which we understand is incredibly frustrating, especially after already waiting for the initial dispatch. We also apologise if our previous responses felt generic; that’s certainly not the level of service we aim to provide.
The additional delay was due to the item moving back to pre-order status following high demand, which further impacted replacement timelines. We completely understand how disappointing that must have been.
If you’re still awaiting resolution, please email us at support@aeyla.co.uk with your order number and we’ll prioritise reviewing your case and arrange either a refund or the next available dispatch whichever you prefer.
Again, we’re truly sorry for the inconvenience caused and appreciate your feedback.
I have been waiting over three weeks…
I have been waiting over three weeks for delivery. Each week I am told the order will be dispatched the following week, yet nothing changes.
Repeatedly taking orders without fulfilling them raises serious concerns. From the outside, it appears that customer payments are being used to sustain ongoing production rather than shipping existing orders.
This level of delay and lack of transparency is unacceptable. I would urge the company to be honest about stock levels and provide accurate delivery timelines.
12 February 2026
Unprompted review
Reply from Aeyla
Hi Benjamin, We’re truly sorry for the continued delay and completely understand your frustration. We sincerely apologise if our previous updates have caused confusion or disappointment.
Your concerns are absolutely valid, and we want to reassure you that this is due to unexpected stock delays — not a lack of transparency. That said, we take full responsibility for the communication gaps.
Please email us at support@aeyla.co.uk with your order number, and we’ll prioritise reviewing your order and provide a clear update or arrange a refund immediately, whichever you prefer.
I emailed them to ask when my pillows were coming
I sent a email to ask when my pillows to be expected. The reply was that they were out of stock , will inform me when they're going to send them i said was ok with that .
Very good company I recommend this company to by one you can rely on keep you informed whats happening if going be late the posting .
11 February 2026
Unprompted review
Reply from Aeyla
Hi, Thank you so much for your kind review.
We really appreciate your understanding regarding the temporary stock delay, and we’re grateful you were happy to wait. Keeping our customers informed is very important to us, so it means a lot to hear that you felt updated and supported.
Thank you for your recommendation and for placing your trust in us.
April F.
Customer Care Manager
Purchased 4 of these pillows weeks and…
Purchased 4 of these pillows weeks and weeks ago. Nothing.......Chased them up and they said they were waiting for a delivery (How can you offer next day delivery to your customers if you do not have the products in stock?). Was told they would be available 2nd week of Feb (this week). Same story.... and still no pillows... I was offered a refund. I have not taken them up on this YET.
24 January 2026
Unprompted review
Reply from Aeyla
Hi Debbie, We’re really sorry for the continued delay and completely understand your frustration, especially after being given updated timelines more than once.
You’re absolutely right to expect clarity around stock and delivery. The delays have been due to incoming shipment issues, and we sincerely apologise that the revised ETA hasn’t been met as expected.
If you’d rather proceed with a refund, we can arrange this immediately — just let us know, and we’ll prioritise it for you.
Again, we’re truly sorry for the inconvenience and appreciate your patience.
Perfect FOAMO pillow
Perfect FOAMO pillow. Have been looking for some time for the perfect pillow. This pillow is just right, supports my head all night long without needing to adjust it, leading to a much better sleep.
12 February 2026
Unprompted review
Reply from Aeyla
Hi Janet, Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that you’ve found your perfect FOAMO pillow and that it’s giving you consistent support throughout the night.
We’re so pleased it’s working so well for you.
April F.
Customer Care Manager
I have tried to order pillows from this…
I have tried to order pillows from this company on three separate occasions. Each time, they accept my order and charge my credit card, however, there is then silence about the delivery date. When you chase them for delivery, they apologise for being out of stock. I can accept this happens on the odd occasion, but every time you try to order - REALLY! Of course, it is a nice way to improve cash flow, accept orders and charge customers for something that you do not have in stock.
28 January 2026
Unprompted review
Reply from Aeyla
Hi Kevin, we’re truly sorry to hear this and completely understand why this would feel frustrating.
We want to reassure you that we do not take orders to manage cash flow, and we certainly never intend to mislead customers. The delays you experienced were due to unexpected stock and shipment issues, which unfortunately affected multiple restock dates. That said, we recognise how disappointing it is to place an order more than once and encounter the same issue.
Pre-order timelines are stated on the product page, and delay notifications are sent via email, but we understand this doesn’t make the wait any easier, especially when it happens repeatedly.
If you’re still waiting on an order, please email us at support@aeyla.co.uk with your order number and we’ll either provide a clear update or process a refund immediately, whichever you prefer.
We sincerely apologise again for the experience and appreciate you taking the time to share your feedback.
Excellent Service
Excellent Service
I ordered two pillow for myself and my husband but, unfortunately they didn’t suit our needs . After connecting them they were very thoughtful and apologetic , they said it was no
problem to return then and would refund my money . I unfortunately threw the boxes away on the day I receive them , (recycling day) , without trying them first . They suggested I could keep them and donate to a charity of my choice, I found it hard to get the pillows into another box through a disability , .
I was so grateful and will pass them on to a charity
I will have a look at other pillows they sell in the future
I like to thank them for being so kind and supportive
11 February 2026
Unprompted review
Reply from Aeyla
Hi Derek, Thank you so much for sharing your experience.
We’re truly sorry the pillows weren’t quite right for you and your husband, but we’re really glad we could support you in a way that made things easier.
Thank you as well for your kind words about our team. It really means a lot to us. We’d be more than happy to help if you decide to explore other pillows with us in the future.
April F.
Customer Care Manager
Returns
I bought the foam pillows with the offer buy one get one free. The delivery was very fast but unfortunately I did not find them comfortable. I contacted customer service where were prompt with their response. They offered me 35% off the opened pillow if I want to keep it but I told them I would like to send it back along with the unopened one. They sent me a link for EVRI who came and collected today. I’ll be charged for the return and should receive my money back when they get the pillow. My experience was positive.
Received my refund today, they only deducted the shipping cost which I was already aware of. Overall swift and prompt response and a happy customer.
11 February 2026
Unprompted review
Reply from Aeyla
Hi Samar, Thank you so much for sharing your experience.
While we’re sorry to hear the pillows weren’t quite right for you, we’re really pleased that you found the delivery fast and our customer service prompt and helpful.
We’re glad the return process with EVRI was arranged smoothly, and we’ll ensure your refund is processed as soon as the pillows are received back with us.
Thank you again for your balanced and thoughtful feedback.
April F.
Customer Care Manager
Brilliant customer service
Brilliant customer service and fantastic pillows! I will always recommend this company to family and friends.
11 February 2026
Unprompted review
Reply from Aeyla
Hi AP, Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear you’re happy with both our customer service and your pillows. Your recommendation to family and friends truly means the world to us.
We really appreciate your support.
April F.
Customer Care Manager
I’m giving a 1 star because I’ve been…
I’m giving a 1 star because I’ve been waiting over 2 weeks for my pillows and not heard anything from them. How long does it take to send 2 pillows in the same country?? Absolute joke
10 February 2026
Unprompted review
Reply from Aeyla
Hi James, We’re really sorry to hear about your experience and completely understand how frustrating it must feel to be waiting over two weeks.
At the moment, our pillows are on pre-order due to high demand, which is stated on the product page prior to purchase. We also sent notication email right away in case the pre-order statement was missed on the order page.
That said, we truly apologise if this wasn’t clear or if you feel you’ve been left without communication; that’s certainly not the experience we want for our customers.
Please could you email us at support@aeyla.co.uk with your order number? We’ll personally look into the status of your order and provide you with a clear update as soon as possible.
We’re very sorry for the inconvenience caused. We’ll do our best to resolve this quickly for you.
the pillows are fab
the pillows are fab! honestly couldn’t be happier with them!
it took a month to arrive and the communication during this time was poor so i have taken 1 star off for this.
7 February 2026
Unprompted review
Reply from Aeyla
Hi Jessica, thank you so much for the lovely feedback. We’re absolutely thrilled to hear you’re loving the pillows! That really means a lot to us 😊
We’re very sorry again about the delay and the poor communication while you were waiting. Taking a month to arrive isn’t the experience we aim to provide, and we completely understand why that impacted your rating.
Your feedback is genuinely appreciated as it helps us improve both our delivery process and how we keep customers informed.
We’re so pleased the pillows were worth the wait in the end, and if there’s ever anything you need in future, we’re here to help 💛
I purchased the duel pillow yesterday…
I purchased the duel pillow yesterday used it last night I suffered with a really bad neck for over a year now sll I can say is what magic is in these pillows my bad neck has gone on waking up I highly recomend and will be purchasing more in near future this is a true review they are amazing
10 February 2026
Unprompted review
Reply from Aeyla
Hi Christine, Thank you so much for this amazing review.
We’re absolutely thrilled to hear that your neck felt better after just one night. That is exactly what we hope for when creating our pillows, so reading this truly makes our day.
It means so much that you would highly recommend us and are considering purchasing more in the future. Thank you for your trust and for sharing your genuine experience.
April F.
Customer Care Manager
Comfort at last ……..
Oh the comfort of a supportive pillow. The Foamo is adjustable in filling to provide the level which is most comfortable for the sleeper. It is cool, provides perfect support for my head and neck whether sleeping on my back or my side. It has a fully washable cover and fits most large pillowcases.
Aeyla’s customer service is really excellent which I found out when a courier delivered my pillow damaged. Aeyla replaced immediately and honoured a “two for one offer” as well.
I continue to sleep so much more comfortably and don’t hesitate to recommend the pillow (and Aeyla) to anyone.
3 November 2025
Unprompted review
Reply from Aeyla
Hi Pauline,
Thank you so much for such a detailed and thoughtful review.
We’re very pleased we could quickly resolve the courier issue and honour the offer for you. Making things right without hassle is very important to us.
It means a great deal that you continue to sleep more comfortably and confidently recommend both the pillow and our team. Thank you for your support.
April F.
Customer Care Manager
Superb customer service
After a small informed delay on the delivery of my pillows I was delighted to finally try them out.
I didn't experience the comfort and deep sleep that was promised. I contacted aeyla and they guided me through the process of perfecting my pillow. I tried their recommendations and they worked for my husband but unfortunately not for myself. After 2 weeks I still wasn't satisfied so as advertised they are replacing with another. I'm now awaiting the dual.
The customer service has been exceptional. I'm more than happy. I'm hoping the dual is my dream.
9 February 2026
Unprompted review
Reply from Aeyla
Hi Charlie, Thank you so much for sharing your experience so honestly.
We’re really pleased you gave the pillow adjustments a proper try and that the recommendations worked well for your husband. We completely understand that comfort is very personal, and sometimes it takes a little trial and error to find the perfect fit.
We’re so glad you’ve been happy with the support from our customer service team. That truly means a lot to us.
We’re keeping everything crossed that the Dual will be your dream pillow, and we can’t wait to hear how you get on with it.
April F.
Customer Care Manager
The dual pillow is so comfortable
My delivery of the dual pillow was initially delayed but I received a quick response when I queried its revised delivery date.
When it arrived I thought it seemed very soft & would not help with my neck & shoulder pain. However, the pillow is really comfortable, the filling doesn’t move around & I noticed a significant reduction in my neck & shoulder pain within days of using it.
I would definitely recommend this to any side sleeper who is experiencing discomfort from their pillow. This is the most comfortable one I have had for many years.
9 February 2026
Unprompted review
Reply from Aeyla
Hi Rachel, Thank you so much for taking the time to share your experience.
We’re really pleased we could respond quickly when you queried the delay, and even more delighted to hear how well the Dual Pillow has worked for you. It’s completely natural to have doubts at first, so it’s wonderful to know it surprised you in the best way and helped reduce your neck and shoulder pain within just a few days.
Hearing that it’s the most comfortable pillow you’ve had in many years truly means the world to us. Thank you as well for recommending it to other side sleepers.
April F.
Customer Care Manager
After waiting a month for our duel…
After waiting a month for our duel pillows to turn up, unfortunately I am very disappointed with them for the money paid been not the cheapest they are supposed to be designed for front back and side sleepers, iam a side sleeping and have found them to be very flat and not supportive for my neck to which I woke up this morning with a very painful back i would send them under the 30 day trial but can't be bothered especially with the hassle I had to get them so I just wanted to warn people that they are not what they're cracked up to be
9 February 2026
Unprompted review
Reply from Aeyla
Hi Stephen, we’re really sorry to hear the Dual Pillow hasn’t been right for you. We completely understand how disappointing that is, especially after the delay you experienced and waking up in pain is the last thing anyone wants from a new pillow.
Every person’s body, sleeping position and comfort preference is different, and while the Dual is designed to support front, back and side sleepers, we truly appreciate that it won’t feel right for everyone. We genuinely regret that it didn’t work for you.
Even if you feel put off by the hassle, please know that our 30-night trial is there to make things easy, not difficult. If you did decide you’d like to return them, we can guide you through the simplest possible process so it’s as stress-free as possible.
We’re really sorry again that this has been your experience, especially after the long wait. If there’s anything at all we can do to make this right, please let us know, we’re here to help.
Absolutely con
I ordered my pillows on the 21 January and paid for express shipping. I immediately got a email saying actually, no stock so will be shipping in feb, and will get confirmation 1st week of Feb (what a con, still got charged for express shipping).
It’s now the 2nd week of Feb and no email, and still no pillows. This is unacceptable and I would like to cancel my order.
I will be issuing a chargeback if I don’t get cancellation confirmation in the next
9 February 2026
Unprompted review
Reply from Aeyla
Hi Kate, We’re very sorry for the continued delay and completely understand your frustration.
After the initial update regarding pre-order stock, we experienced a further unexpected delay with the incoming shipment. This has unfortunately pushed dispatch back longer than originally anticipated, and we sincerely apologise that this wasn’t communicated to you sooner.
We understand that this is not the service you expected, and you’re absolutely entitled to cancel your order.
Please email us directly at support@aeyla.co.uk with your order number so we can immediately locate your order and process the cancellation and full refund straight away.
We kindly ask that you do not open a chargeback, as we are more than happy to resolve this directly for you. If a chargeback is raised, the case will be handled by the bank for review, and this process can take up to 75 days to reach a resolution. Processing the refund directly through us will be much faster.
Again, we sincerely apologise for the inconvenience and appreciate the opportunity to resolve this promptly for you.
Beware their money back guarantee
We bought a pack of 2 pillows and some bamboo bedding.
The driving factor behind a purchase of a new brand of pillows, with experimental technology at such a high price was purely because of their 30 night money back guarantee.
While the bedding is lovely and we have no issues with that, the pillows aren't for us.
They're very soft, "flumpy" with very little support. We both expected the central 2 pillow support tech to be more substantial and support our necks as side sleepers. They don't. But that's fine, pillows are personal and maybe others really like them.
But after 7-10 nights of trial we both had worse neck pain and so gave up on them.
When I attempted to get a refund, their initial stance is that the pillows should be unopened. Like... what...
They asked me if I still had the packaging, to which I still did (and I think if I'd said no they would have then gone on to use this as an excuse to not refund as well).
They then offered me a 35% refund or £15 credit on their store, stating that due to hygiene reasons they cannot have the pillows returned, and cannot refund any money.
I went back and asked for the 100% refund as per their guarantee.
Their response then is that the policy is meant to be for just 1 pillow to be opened (despite selling them in pairs and couples clearly both wanting to trial the pillow).
It took a quote of consumer rights for them to finally back down and "as a one off" refund me 100% of the cost.
However even then they took off a shipping cost of £5 despite it being free shipping to begin with.
Overall they are disingenuous with their 30 night guarantee, attempting to disregard statutory and consumer rights wrapped up in various policies and excuses, simply aimed at people thinking they can't be bothered to fight it.
2 February 2026
Unprompted review
Reply from Aeyla
Hi Alex,
We’re genuinely sorry the pillows weren’t right for you and that the refund process left you feeling frustrated. That’s certainly not the experience we aim to provide, especially when our 30-night trial is intended to give customers confidence in trying the product.
You’re absolutely right, pillows are very personal, and while some customers love the softer feel, we completely understand that you both found them too soft and unsupportive as side sleepers.
In regard to the refund, we’re sorry if the communication around this felt unclear or inconsistent. That’s not our intention, and we appreciate the feedback as it helps us improve how we explain our policies.
We truly regret that this was your overall experience and appreciate you giving us a try.
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