Aeyla Reviews 2,409

We bought a pack of 2 pillows and some bamboo bedding.
The driving factor behind a purchase of a new brand of pillows, with experimental technology at such a high price was purely because of their 30 night money back guarantee.
While the bedding is lovely and we have no issues with that, the pillows aren't for us.
They're very soft, "flumpy" with very little support. We both expected the central 2 pillow support tech to be more substantial and support our necks as side sleepers. They don't. But that's fine, pillows are personal and maybe others really like them.
But after 7-10 nights of trial we both had worse neck pain and so gave up on them.

When I attempted to get a refund, their initial stance is that the pillows should be unopened. Like... what...
They asked me if I still had the packaging, to which I still did (and I think if I'd said no they would have then gone on to use this as an excuse to not refund as well).
They then offered me a 35% refund or £15 credit on their store, stating that due to hygiene reasons they cannot have the pillows returned, and cannot refund any money.

I went back and asked for the 100% refund as per their guarantee.
Their response then is that the policy is meant to be for just 1 pillow to be opened (despite selling them in pairs and couples clearly both wanting to trial the pillow).

It took a quote of consumer rights for them to finally back down and "as a one off" refund me 100% of the cost.
However even then they took off a shipping cost of £5 despite it being free shipping to begin with.

Overall they are disingenuous with their 30 night guarantee, attempting to disregard statutory and consumer rights wrapped up in various policies and excuses, simply aimed at people thinking they can't be bothered to fight it.

Edit-yes I have now had a response but it took numerous attempts. Thanks

The company needs to reply to emails. I order the pillow (£69) on 24 Jan and yet to receive. No response to my emails asking what has happened since it said express delivery. I’m seeking to try and get my money back but not sure how to if no reply. I bought through the shop app

Absolutely fantastic customer service!
I ordered the wrong pillows & literally within a few minutes my order was cancelled & I was able to order the ones I really wanted!
Thank you Christine @ Aelya 🤩

Sadly pillow wasn’t for me, excellent customer service and a no quibble money back guarantee

I needed to contact the company to cancel my order, not because I wasn't happy but because I'd received a pillow as a gift, so no longer needed the one I had ordered. The communication was very efficient and corteous, with no long drawn out battle to secure a refund. Very pleased and cannot wait to try my pillow this evening.

AEYLA dealt with an issue with ease and professionalism I would highly recommend this company as their customer care is second to none their so courteous...I would definitely recommend them

DO NOT TRUST THEIR MONEY BACK GUARANTEE! I received 2 pillows, one for me and one for my husband. My husband is ok with his but I cannot get on with mine. I have emailed Aeyla a few times and all I get back is automated AI responses. All they want to do is offer discounts on other products.

After finally speaking to an actual person, this issue was resolved to a satisfactory conclusion

Superb pillows smooth easily to shape to your own prefrence, love them.

I ordered 2 x dual pillows on 9th January and the order was promised in 3/4 days. Still nothing nearly a month later! Dreadful customer service and communication. I will now be instructing my credit card company to try and get my money back. BUYERS BEWARE!

I love these pillows they are soo comfy, but the companies customer service leaves a lot to be desired! I ordered 4 pillows mid Jan and almost 3 weeks later haven’t received them. There was no follow up explanation email either. I’ve had to chase the company. Am still waiting for a reply on what they are doing to rectify this.

Don’t trust this company! I ordered and paid £79 for a dual pillow beginning of Jan , they said 2-3 days delivery. I chased a week later and they said they have backlog, despite me receiving loads of promotions on email. I chased again on 20 Jan and they said they would be receiving a shipment end Jan. I chased again end Jan and nothing ! They are untrustworthy and I would not waste your money they are sharks ! Terrible customer service and I’m not £79 out of pocket !

Unfortunately had to cancel my order due to stock issues but the customer service I received was very good and my refund was issued immediately

I absolutely love these pillows. I have bought several for my beds over time and they are consistently fabulous. They are so comfortable it is unbelievable. I use them full, but other members of my family have taken a bit out of them and use them that way, as they like a thinner pillow. I have even bought them as gifts, they are that good! I would definitely recommend them.

This is a follow-up to my original review from 27 January 2026 about order AEYLA126222 (4 pillows, placed 15 January).

On 27 January, April F. (Customer Support Manager) emailed me personally, assuring:

- Order is "locked in and prioritised" for the "very first batch of the upcoming February shipment."
- Stock arrives "in the first week of February," with dispatch within 24 hours of arrival.
- I'd get a shipping notification email immediately upon dispatch.

It's now 4 February 2026—the start of the promised window—and still no pillows, no shipping email, no tracking, and no further communication.

I emailed support again this morning chasing —no reply yet.

The initial delay email (16 Jan) promised dispatch by 23 Jan. That has now shifted to early Feb as per their reply, now even that isn't happening, with no updates despite their commitment to keep me "fully informed every step of the way."

I appreciate their apology and the detailed assurance in their email, but actions matter more than words. The products seem good in other reviews, but this repeated pattern of over-promising timelines and poor follow-through is frustrating and damages trust.

I don't want a refund—I want my pillows delivered as promised, prioritised as stated, with proper shipping confirmation this time. Please provide a concrete update here (current stock status, exact dispatch ETA) or via email to the same address.

I’m hoping this prompts the resolution their previous message intended.

I bought a foam pillow which wasent suited the company said i can keep the pillow wuth 35 per cent refund happy to go along with that as at least they did something rather then nothing at all.

Fabulous company to deal with. Thoroughly lived up to expectations.

As yet not received my pillows due to stock problems.Been waiting three weeks now.Which I find quite frustrating,when adverts are everywhere for these pillows.I get constant emails from the company advertising when I know they have no stock.I only hope when I eventually receive they live up to there advertising.So beware anyone who’s just ordering,you may not receive your pillows for weeks.
Communication is good with company though and they have replied promptly to my enquiries.Hence I have given four stars for this.

Well i ordered a pillow last year received it about 3 to 4 weeks later due to stock problems, had a problem with the pillow so I emailed them they replied cupple days later sent out a new pillow, that came which is flat hurting my neck so I emailed them back last week and they've sent me another pillow so im hoping this 3rd pillow is up to standard thick and fluffy dual pillow to support my neck as I have always a bad neck, thank you for the understanding and sending me another pillow much appreciated 🥰

It's difficult to rate this Company, but on balance, I feel the SERIOUS negatives outweigh the positives.

Positives first. Having read a review of pillows in a National Newspaper, fortunately (from reading reviews of other Aeyla pillows which are in short supply) I went for Adjustable Foamo pillows which arrived quickly. The first night I found the pillow too firm, but having removed some of the foam stuffing, it is now very comfortable and I am satisfied with my pillow.

Negatives. The ordering system is dreadful and Company's 'marketing ethics' are almost the worst I've ever come across. Previously, I've always slept with two pillows, so ordered two Foamo pillows, thinking if I only need one I can use the other on another bed I use regularly, and if I still need two pillows for each bed, I could order two more later for the second bed. Having placed my order and entered payment details, before processing it, a screen came up offering a 'Buy One Get One Free' deal for new customers. This was time-limited with a clock counting down the few minutes I had left to decide whether to accept this offer or not, thus putting pressure on me to make a quick decision. As I thought I might need to buy two more pillows later, what had I to lose? So I accepted the offer.

Well, I had quite a lot to lose actually, because at that point, my order was processed and finalised with no opportunity to review my order and change it. I immediately discovered I had been charged for ALL FOUR pillows and not, as expected, charged for two pillows with a free one for each of my purchased pillows. I had, therefore, spent about twice as much on these not particularly cheap pillows as I had intended. I immediately emailed the Company to cancel the extra pillows, but received no reply until after the four pillows had been dispatched and received by me three days later.

I emailed the Company asking for an explanation of why I had been charged when I had accepted a Buy One Get One Free offer, and was told: 'Regarding the order and the Buy One Get One Free offer, I completely understand your confusion and frustration. To clarify, our Buy One Get One Free promotion applies only to the purchase of a single Foamo pillow, where you receive one additional pillow free of charge. In your case, since you initially ordered two pillows, accepting the offer added two more pillows at a discounted price as part of a post-purchase upsell, rather than as free items. This is why you were charged for all four pillows.' So this is simply NOT a Buy One Get One Free offer - at least as I, and I would guess 99% of the population understand it.

I accept that taken completely literally, I did not buy one pillow, but two, and so, under those circumstances it could be argued that I did not qualify for their offer. I can also see that it might be reasonable to limit such an offer to just one pillow, in which case I would have expected to be sent three pillows (i.e. two paid for and one free). But if you take the literal interpretation that I didn't qualify as I had bought two pillows, I contend it is not reasonable to add ANY chargeable pillows to my order without my express permission to some different offer? I now have to return the two extra pillows (at my expense, of course) for a refund, but I have no confidence that some excuse won't be made to reduce the amount they refund, or if I will get any refund at all.

I feel cheated, and it strikes me as very sharp practice indeed. Consequently, I would not recommend anyone buying anything from this Company, or if you do, be VERY wary with any offers they make.

Edited 9th Feb. In fairness to Aeyla, I've changed the star rating from one to two stars, because I _have_ now received a full refund for the two extra 'Buy One Get One Free' pillows they charged me for, and having pointed out that I am out of pocket by the return postage etc., that has been refunded, as well. They have acknowledged that these mistakes shouldn't have happened, and done enough for me to think they do care about their customers. But it was still a pretty bruising experience, though I'm still enjoying my new pillow.

*AWFUL SERVICE DO NOT ORDER* I purchased Aeyla pillows and didn't find them suitable for me. I have been waiting for days for a response on how to process my refund, and they are not replying. The bot keeps sending me the same question and will not advise on the return protocol. I am so disappointed with the service received. There is no helpline number, and they don't respond via email. They don't respond on the chat bot. Can someone tell me how to process my return?!