I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
Company replied
I have had many pillows and read the reviews and watched various videos. Thought these dual pillows woukd finally be the one. How I was wrong, expensive for what they are and don't feel anymore supp... See more
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Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aghhh!!!!!!
Aghhh! I have just sent an email, the latest in a very long thread, asking WHY my pillow, ordered 12 January, has STILL not been delivered! There were delays at their end so I arranged with them in the end to hold my delivery till 16 February as I was going to be away for one week. In response to my 16 February email confirming my return, they said they would action despatch straight away and delivery approximately 2-3 days. It is now 6 days on - no despatch confirmation received - no pillow. Customer services have been communicative and helpful (only via email) but this is USELESS if the company doesn’t deliver! Aeyla’s advertising is all over social media! But they are not following through! Infuriating!!!!
21 February 2026
Unprompted review
Reply from Aeyla
Hi K B,
We’re really sorry to hear how frustrating this has been, especially after already experiencing earlier delays. We completely understand why you’d feel fed up.
Thank you as well for acknowledging that our customer service team has been responsive. That truly means a lot. However, you’re absolutely right, communication only matters if we follow through with delivery, and we’re sorry that this hasn’t happened within the timeframe you were given.
So I can personally look into this for you and provide a clear update, could you please email me at april@aeyla.co.uk with your full name and the email address used for the order? I’ll make sure your case is reviewed as a priority and get back to you directly.
We’re very sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Regards,
April F.
Customer Care Manager
I found the pillow to be of excellent…
I found the pillow to be of excellent quality but due to my particular health problems it didn’t help me. I requested a return and refund which was very promptly dealt with and the pillow will be given to a charity rather than go to landfill.
A very speedy and helpful response which is rare in this day and age.
Excellent customer service!
20 February 2026
Unprompted review
Reply from Aeyla
Hi Pamela, Thank you so much for your kind words.
We’re really pleased to hear you found the pillow to be of excellent quality, and we completely understand that every health situation is different. We truly appreciate your choosing to donate it to charity as well.
It means a lot to us that you recognised our customer service. Wishing you all the very best.
April F.
Customer Care Manager
The pillows are incredible and it seems…
The pillows are incredible and it seems the staff match.Enthusiastic and helpful.I got a dual pillow which is indeed like head in a cloud.It has reduced pain. Material best quality.Posted without excessive packaging too.
17 February 2026
Unprompted review
Reply from Aeyla
Hi Samantha, Thank you so much for this lovely review.
We’re absolutely delighted to hear that you’re enjoying your Dual Pillow and that it feels like resting your head in a cloud. It’s wonderful to know it has helped reduce your pain and that you were happy with the quality and packaging as well.
Your kind words about our team truly mean a lot to us.
April F.
Customer Care Manager
Excellent customer service that puts…
Excellent customer service that puts its customers first and foremost. Sympathetic understanding shown to me when ordering. I have every confidence in this small family business. Well done.
19 February 2026
Unprompted review
Reply from Aeyla
Hi Nigel, thank you so much for your kind words 🤍
We truly appreciate you taking the time to share this. It means the world to our small family team to know you felt supported and understood.
We’re always here if you need anything at all 😊
The pillows were delivered a month…
The pillows were delivered a month after the order was placed .
The 30 day trial is very misleading. I wanted to return one pillow after a week and because it was no longer in its original packaging, I was offered 35% refund and told to keep the pillow. Who sleeps on a pillow in it’s wrapping?.
Refund was quick but I really wish I had read the reviews before I bought them !
17 February 2026
Unprompted review
Reply from Aeyla
Hi Elizabeth, we’re really sorry for the misunderstanding and for any frustration this has caused.
As mentioned in our email, you’re absolutely welcome to return the pillow for a full refund under the 30-day trial. The partial refund option was only shared as an alternative, as some customers prefer to keep the pillow rather than go through the return process, and it also helps us reduce products ending up in landfill. But this is completely optional.
If you’d prefer to proceed with a full refund instead, please just email us again and let us know. We’ll make sure to arrange the return and refund the full pillow price for you.
We genuinely appreciate your feedback, and we’re sorry that your experience didn’t feel clear from the start.
I received my pillow.
I had ordered the pillow,but unfortunately it got misplaced with the courier. I sent an E- Mail to Aeyla who investigated the issue and put me in touch with the courier by sending a link. Aeyla have been so helpful and professional in dealing with the problem and would thoroughly recommend them for future purchases.
18 February 2026
Unprompted review
Reply from Aeyla
Hi Andrew, Thank you so much for taking the time to share your experience.
We’re really sorry again that your parcel was misplaced by the courier, but we’re glad we were able to assist and guide you through the process. It means a lot to hear that you found our team helpful and professional.
We truly appreciate your recommendation and your support.
April F.
Customer Care Manager
These pillows are absolutely wonderful
These pillows are absolutely wonderful. The only problem with them is that they are very hard to get hold of! But persevere, because you will get a terrific night’s sleep if you use them. My husband who is not easy to please when it comes to the comfort of pillows rates them as first class, so I recommend buying them while you can!
23 December 2025
Unprompted review
Reply from Aeyla
Hi Ali,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that you and your husband are enjoying the pillows and getting a terrific night’s sleep. Hearing that they pass the test of someone who is not easily pleased truly makes us smile.
We’re sorry that availability has been challenging at times and we really appreciate your patience and perseverance. Your recommendation means a great deal to us.
April F.
Customer Care Manager
I have ordered something for my wife…
I have ordered something for my wife and it was meant to arrive over a week ago, still haven't received and they didn't provide a tracking number neither, very disappointed
17 February 2026
Unprompted review
Reply from Aeyla
Hi Zanib, we’re really sorry to hear this – we completely understand how disappointing it is, especially when it’s something you’ve ordered for your wife, and it hasn’t arrived as expected.
This certainly isn’t the experience we want anyone to have. If you could please reach out to our support team at support@aeyla.co.uk directly with your order number and the full name used to place the order, we’ll look into this as a priority.
If your parcel is confirmed as lost or delayed beyond the expected timeframe, we’ll of course arrange either a replacement or a full refund – whichever you prefer.
Aagain, we’re truly sorry for the inconvenience caused. We’ll do everything we can to get this resolved quickly for you.
The best pillow I’ve ever used… but…
The best pillow I’ve ever used. Why only 2 stars? They lie on their website. I’ve ordered these twice. Both times paying extra for next day delivery to be told they’re out of stock. I then have to wait for a month. I don’t like companies that lie. No matter how good the product is!
17 February 2026
Unprompted review
Reply from Aeyla
Hi M O, firstly, thank you for your kind words about the pillow; it really does mean a lot to hear that you love the product. That’s why we’re especially sorry to read about your experience with delivery. We completely understand how frustrating that must have been.
We’d like to reassure you that we would never intentionally mislead customers. When an item is out of stock, we display a website widget clearly showing that we’re sold out, along with the estimated restock date. That said, we appreciate that not everyone may notice this, which is why we also send a notification email to customers as soon as an order is placed if there are any shipping delays.
Regarding the next-day delivery, we no longer offer this service. If you were charged for next-day delivery, that absolutely shouldn’t have happened, and we will, of course, refund that fee.
Could you please email us at support@aeyla.co.uk with your order number and details of the concern? We’ll personally review this and make sure any shipping fees are refunded where applicable.
We’re genuinely sorry for the disappointment caused and truly appreciate you bringing this to our attention.
Company is fake
Ordered placed 15 January 2026. Still waiting fo delivery. Customer Service comes up with all excuses, latest being blaming DPD for losing parcel and has not offered to replace “missing” order. I think the company is fake. DO NOT BUY.
17 February 2026
Unprompted review
Reply from Aeyla
Hi Hilary, we’re really sorry to read this, and we completely understand how frustrating and disappointing this must feel, especially after waiting since 15 January.
Please rest assured, we are a legitimate company, and we will absolutely get this sorted for you.
I've checked and can see that an agent already responded to your email and that the refund has already been processed.
If there are still any issues, kindly please email us again, and we will make sure that everything is resolved. You won’t be left without a resolution.
Epic customer service from Jacque...
Ok so the items are a little pricier than competitors but when you feel the quality you'll understand why. Buy once ...cry once is 100% true with the quality from Aeyla.
Found a slight snag in a bed cover on day 1 and within 4 hours of emailing Jacque sent me out an entire new set, free of charge to replace the damaged set. 5* customer service.
Just waiting for thier next shipment of pillows to come in...
Yes it's a little expensive, but it's quality is better than most you find in your normal shops.
15 February 2026
Unprompted review
Reply from Aeyla
Hi Lynton, Thank you so much for taking the time to share this.
We truly believe that quality makes all the difference, so it means a lot to hear that you can feel it in our products. Your “buy once, cry once” comment made us smile because that is exactly what we aim for.
We’re also really pleased Jacque was able to sort the snag issue so quickly for you. Making things right promptly is very important to us.
We hope the new pillow shipment arrives very soon so you can complete your set. Thank you again for your support and trust in us.
April F.
Customer Care Manager
Exceptional service
Although the pillows were not suitable for us I cannot fault the exceptional service we have received from their customer service department. Our issue was dealt with swiftly and efficiently and I would still like to recommend this company as a very responsible company to deal with offering top range products.
10 February 2026
Unprompted review
Reply from Aeyla
Hi Dee, Thank you so much for your thoughtful review.
While we’re sorry the pillows were not quite suitable for you, we truly appreciate your kind words about our customer service. We always aim to resolve issues swiftly and fairly, so it means a great deal to hear that this was your experience.
Thank you as well for still recommending us. That really does mean a lot.
April F.
Customer Care Manager
Best sleep ever!!
I've been really uncomfortable and restless at night. I wasn't sure if it was the firmness of the mattress or the pillows I use. So I read up on Aeyla Dual Pillow and read the reviews, and there were so many people stating how this pillow helped their sleep. So I ordered mine, and I will jump on the bandwagon and honestly say I had the most gorgeous sleep, no tossing or turning, and I even slept in, which I haven't done in a while.
So, in my opinion, I would most definitely recommend this pillow to those who are struggling with neck, back, shoulder discomfort or even just can't get comfy, to try Aeyla Dual, as it's a game-changer, and if I could give more stars, I would.
Thank you to the creators, as this product will help a lot of people! 🙏
13 February 2026
Unprompted review
Reply from Aeyla
Hi Michelle, Thank you so much for this incredible review.
We’re absolutely delighted to hear that the Dual Pillow has made such a difference to your sleep.
It means so much that you would recommend it to others who are struggling with neck, back or shoulder discomfort. That is truly why we created it.
Thank you again for your trust and your kind words. They really do mean the world to us.
April F.
Customer Care Manager
Excellent
All quality stuff and very comfortable, pillow can be made to ones liking so easily.
14 February 2026
Unprompted review
Reply from Aeyla
Hi David, Thank you so much for your lovely feedback.
We’re so pleased to hear you’re enjoying the quality and comfort, and that you found it easy to adjust the pillow to your liking. That flexibility is exactly what it was designed for.
We truly appreciate you taking the time to share your experience.
April F.
Customer Care Manager
Been months and still not received my…
Been months and still not received my pillows. No communication or explanation from the company.. where are they? I want a refund
14 February 2026
Unprompted review
Reply from Aeyla
Hi Danielle, We’re truly sorry to hear this and completely understand how frustrating it must feel to be waiting this long without clarity.
We have sent delay notification emails regarding pre-orders. That said, we sincerely apologise if this wasn’t clear or if you feel you’ve been left without proper communication, that’s certainly not the experience we want for you.
Please could you email us at support@aeyla.co.uk with your order number? We’ll immediately check the status of your order and assist you with either an update or a refund, whichever you prefer.
We’re very sorry again for the inconvenience and appreciate the opportunity to resolve this for you as quickly as possible.
Awful customer experience and process
Awful customer experience and process.
Placed order on 10th Jan. due for delivery 10th Feb not even attempted and dpd returning to sender and contacted customer service to get the same generic ChatGPT response no chance of replacing order for 4 days and then when they said they could the pillows are out of stock and not due in for over a month….
Do not trust!
13 February 2026
Unprompted review
Reply from Aeyla
Hi Emma, we’re very sorry to read this and genuinely apologise for the experience you’ve had.
Your order was unfortunately affected by a failed delivery attempt and subsequent return to sender, which we understand is incredibly frustrating, especially after already waiting for the initial dispatch. We also apologise if our previous responses felt generic; that’s certainly not the level of service we aim to provide.
The additional delay was due to the item moving back to pre-order status following high demand, which further impacted replacement timelines. We completely understand how disappointing that must have been.
If you’re still awaiting resolution, please email us at support@aeyla.co.uk with your order number and we’ll prioritise reviewing your case and arrange either a refund or the next available dispatch whichever you prefer.
Again, we’re truly sorry for the inconvenience caused and appreciate your feedback.
I have been waiting over three weeks…
I have been waiting over three weeks for delivery. Each week I am told the order will be dispatched the following week, yet nothing changes.
Repeatedly taking orders without fulfilling them raises serious concerns. From the outside, it appears that customer payments are being used to sustain ongoing production rather than shipping existing orders.
This level of delay and lack of transparency is unacceptable. I would urge the company to be honest about stock levels and provide accurate delivery timelines.
12 February 2026
Unprompted review
Reply from Aeyla
Hi Benjamin, We’re truly sorry for the continued delay and completely understand your frustration. We sincerely apologise if our previous updates have caused confusion or disappointment.
Your concerns are absolutely valid, and we want to reassure you that this is due to unexpected stock delays — not a lack of transparency. That said, we take full responsibility for the communication gaps.
Please email us at support@aeyla.co.uk with your order number, and we’ll prioritise reviewing your order and provide a clear update or arrange a refund immediately, whichever you prefer.
I emailed them to ask when my pillows were coming
I sent a email to ask when my pillows to be expected. The reply was that they were out of stock , will inform me when they're going to send them i said was ok with that .
Very good company I recommend this company to by one you can rely on keep you informed whats happening if going be late the posting .
11 February 2026
Unprompted review
Reply from Aeyla
Hi, Thank you so much for your kind review.
We really appreciate your understanding regarding the temporary stock delay, and we’re grateful you were happy to wait. Keeping our customers informed is very important to us, so it means a lot to hear that you felt updated and supported.
Thank you for your recommendation and for placing your trust in us.
April F.
Customer Care Manager
Purchased 4 of these pillows weeks and…
Purchased 4 of these pillows weeks and weeks ago. Nothing.......Chased them up and they said they were waiting for a delivery (How can you offer next day delivery to your customers if you do not have the products in stock?). Was told they would be available 2nd week of Feb (this week). Same story.... and still no pillows... I was offered a refund. I have not taken them up on this YET.
24 January 2026
Unprompted review
Reply from Aeyla
Hi Debbie, We’re really sorry for the continued delay and completely understand your frustration, especially after being given updated timelines more than once.
You’re absolutely right to expect clarity around stock and delivery. The delays have been due to incoming shipment issues, and we sincerely apologise that the revised ETA hasn’t been met as expected.
If you’d rather proceed with a refund, we can arrange this immediately — just let us know, and we’ll prioritise it for you.
Again, we’re truly sorry for the inconvenience and appreciate your patience.
Perfect FOAMO pillow
Perfect FOAMO pillow. Have been looking for some time for the perfect pillow. This pillow is just right, supports my head all night long without needing to adjust it, leading to a much better sleep.
12 February 2026
Unprompted review
Reply from Aeyla
Hi Janet, Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that you’ve found your perfect FOAMO pillow and that it’s giving you consistent support throughout the night.
We’re so pleased it’s working so well for you.
April F.
Customer Care Manager
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