I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
Company replied
I have had many pillows and read the reviews and watched various videos. Thought these dual pillows woukd finally be the one. How I was wrong, expensive for what they are and don't feel anymore supp... See more
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Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 61% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Customer Care and Fantastic Pillows!
Fantastic pillows! I bought the Dual Pillows and they are amazing for my neck. I definitely recommend them, they’ve made such a positive difference to my neck and shoulder pains.
The Customer Care Team contact is prompt and efficient, very helpful, and resolved my issue without any problem at all.
I waited 3 weeks for delivery but it was worth the wait!
Really good experience and fantastic quality product.
28 March 2026
Unprompted review
Reply from Aeyla
Hi Susan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the Dual Pillows have made a positive difference to your neck and shoulder comfort.
We’re also delighted that our Customer Care Team could assist you promptly and efficiently. Your kind words mean a lot to us, and we truly appreciate your patience while waiting for delivery.
It’s fantastic to know you had a really good experience and are enjoying the quality of the product 💛
Warm regards,
The Support Team
After waiting really dissatisfied poor…
After waiting really dissatisfied poor quality
The Smell is horrendous will be returning
26 March 2026
Unprompted review
Reply from Aeyla
Hi Glenda, we’re really sorry to hear that you’re disappointed with the pillow, especially regarding the smell and quality. This certainly isn’t the experience we want for our customers.
That doesn’t sound right at all, and we’d like to get this resolved for you as quickly as possible. Could you please email us at support@aeyla.co.uk with your order details? I’ll personally look into this and make sure it’s sorted for you as soon as possible.
Kind regards,
April F.
Support Manager
I had this pillow bought as a Christmas…
I had this pillow bought as a Christmas present. I find this pillow uncomfortable and my neck hasn’t improved since I started using it.
Disappointed.
27 March 2026
Unprompted review
Reply from Aeyla
Hi J Smith, We’re really sorry to hear the pillow hasn’t been comfortable for you and that your neck hasn’t improved. This is not the experience we want for our customers.
We do wish this had been raised with us during the 30-night money back guarantee period, as we always want our customers to be fully satisfied and we would have happily offered a refund or exchange based on your preference.
That said, we don’t want you to be left feeling disappointed. Please email us at support@aeyla.co.uk to let us know about your experience and we can talk about other alternatives we can offer.
We really appreciate you sharing your feedback, and we’re here if you’d like help finding a better option 🙂
No more neck pain since using this pillow
Yes I had to wait a while for my pillow to arrive and yes it was expensive, so much so that I could only afford one but I also wanted to see if it helped my bad neck.
I can only say that I have had no neck pain since using this pillow which has been bad since having two car accidents when I received very bad whiplash.
It seems like it’s the perfect depth for my neck/body and being a side sleeper. My osteopath has noticed a difference in my neck without me saying anything.
10 February 2026
Unprompted review
Reply from Aeyla
Hi PK,
Thank you for sharing your experience with us! We’re so pleased to hear that your pillow has made such a positive difference for your neck, especially after the challenges you’ve faced. It’s wonderful to hear that even your osteopath has noticed the improvement 💛
We’re delighted to support you on your journey to better sleep.
Warm regards,
The Support Team
I placed an order back in February 2026…
I placed an order back in February 2026 and still have not received the pillows or any kind of communication from the company. I tried to track my order via their "Shop" site but couldn't find any details on this site. I then tried to reach out to Aleya via their support email address, but my emails just gets bounced back saying undelivered. So far I'm not impressed with this company.
25 March 2026
Unprompted review
Reply from Aeyla
Hi Sue, We’re really sorry to hear about your experience, this is certainly not the level of service we aim to provide.
It sounds like something may have gone wrong either with the order details or the contact information, as our support email should be reachable and we absolutely want to keep you updated every step of the way. We’d love to get this sorted for you as quickly as possible. Could you please reach out to us at support@aeyla.co.uk or share your order number here so we can locate your order and provide a proper update?
We truly appreciate your patience and the chance to make this right.
Fantastic pillows!
absolutely love these pillows they are the best!
Delighted to have found them & now want more.
25 March 2026
Unprompted review
Reply from Aeyla
Hi Lynn,
Thank you for your fantastic feedback! We’re so thrilled to hear that you love your pillows and are delighted you found them 😊
We’re always here to help whenever you need us.
Warm regards,
The Support Team
Truth buy one
I was recommended an Aeyla pillow as I suffer from neck pain every morning I wake up. My friend asked me to look at the reviews before I bought one. So after reading the reviews I bought one.
Well what can I say! First night I used it, I thought if was extremely comfy and when I woke up my neck pain was almost gone, for the first time in years.
I would highly recommend this pillow if you suffer from neck pain.
25 March 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you so much for sharing your experience! We’re delighted to hear that your Aeyla pillow made such a difference from the very first night and helped ease your neck pain 😊
We really appreciate your recommendation, and if you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
Can't contact company to discuss outstanding order
I placed my order on the 21st February and did use the option for a discount for a later delivery. I was advised that the order should be expected around the 18th March. I have tried to contact the company 5 times using the email address - support......... which is displayed on their website to contact. Every email has come back undeliverable after a few hours each time. All I want to do is request an update on my order as im getting anxious about my order and money. I have had to post this due to being unable to contact the company directly. I can see they seem to reply to customers this way. Can you please advise if there is an alternative method of contact. Thanks
24 March 2026
Unprompted review
Reply from Aeyla
Hi Yvonne, we’re really sorry to hear that your emails have been coming back as undeliverable. We completely understand how frustrating and worrying that must feel, especially when you’re just trying to get an update on your order.
If you could please try reaching us again at support@aeyla.co.uk, we’ll make sure to keep a close eye out for your message and assist you as soon as it comes through. Alternatively, you’re very welcome to message us via our social media channels on Facebook or Instagram, and we’ll respond there just as quickly.
We’re here to help and will do our best to get this sorted for you right away 🙂
Thank you for your patience!
Regards,
April F.
Customer Care Manager
Excellent service
Excellent customer service given extremely prompt replies. All in all a great company
23 March 2026
Unprompted review
Reply from Aeyla
Hi Sherree,
Thank you for your wonderful feedback! We’re thrilled to hear you found our customer service prompt and that you’re happy with your experience with us 😊
If you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
SCAM
SCAM, avoid like the plague!! Advertise next day delivery, then in the purchase email they'll make up a date that is close to the 30 day refund guarantee, then make up a new date faking that they informed you that there was another delay when they didn't, don't buy, they will just keep delaying it by a week and their site barely even works other than to buy, its funny that isn't it..
If you see this and you've already bought, request a refund striaght away, if it doesn't come get in touch with your bank straight after the 5 days
2 March 2026
Unprompted review
Reply from Aeyla
Hi Callum, we’re really sorry to hear about your experience and completely understand how frustrating this must feel.
Due to an unexpected surge in demand, our production has been working double time to catch up, and we sincerely apologise for the delay this has caused. That said, please rest assured that your 30-night guarantee will begin from the date of delivery, not from the purchase date, so you’ll still have the full trial period once your order arrives.
We truly appreciate your patience and understanding, and we’re here to help if you’d like us to check your order status or assist further.
Regards,
April F.
Customer Care Manager
Excellent customer service
I emailed and it was answered really quickly and my issue was resolved. Excellent customer service.
23 March 2026
Unprompted review
Reply from Aeyla
Hi Tracy,
Thank you for your kind words! We’re delighted to hear that your issue was resolved quickly and that you had a great experience with our customer service 😊
If you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
They advertise stock that they do not…
They advertise stock that they do not have then keep your money to fund themselves while they make orders.
Responses are copied and pasted tripe and they just keep making up new delivery dates to keep you quiet.
While we are all waiting weeks for delivery they are out there advertising to the next bunch of victims that they have them in stock and available for next day delivery!
My reply to this review will be a copied and pasted response just the same as everyone else’s, so let’s hear it….
23 March 2026
Unprompted review
Reply from Aeyla
Hi Jo,
We’re really sorry to hear how this has come across, and we completely understand your frustration.
Sorry about the stock ads issue. We’re currently going through a transition period, and we’re implementing key design upgrades to improve the overall shopping experience, many of which require custom coding due to platform limitations, which has temporarily affected how some information (such as processing and dispatch timeframes) is displayed on our product pages.
Due to a recent surge in demand, some items have unfortunately sold out faster than anticipated, even before incoming stock arrived. We’re now working on increasing production capacity to prevent this from happening again.
We completely understand how this may have felt misleading, and we sincerely apologise. Please know there was never any intention to keep you in the dark. We’re actively working to stabilise everything as quickly as possible, and feedback like yours is genuinely helping us improve.
If you’d prefer not to wait, we can absolutely arrange a cancellation and full refund for you — just let us know, and we’ll take care of it right away.
Regards,
April F.
Customer Care Manager
Paymemt was taken immediately I ordered but I have still not received the pillow.
I see from other reviews that customers have had very long waits for their pillows to arrive. I hope the product will be good when I finally get it but I'm not impressed by the fact that my payment was taken immediately I ordered with no estimate of when it might be delivered. After 11 days I've still had no notification of a delivery date. This would not be quite so bad if they had not taken my payment immediately.
11 March 2026
Unprompted review
Reply from Aeyla
Hi Linda, we’re really sorry for the frustration. It’s completely understandable. We did send out a delay notification email to keep everyone informed of the current situation, but we appreciate that this may have been missed or not received. We’re currently going through a major transition, including a website migration and a change in fulfilment centres, which has temporarily affected how processing timeframes are displayed on our product pages.
Please know we never intended to keep you in the dark, and we’re actively working to get everything stabilised as quickly as possible.
Regarding payment, this is taken at checkout so we can reserve stock for your order. However, if you’re not happy to wait for the updated ETA, we completely understand and can arrange a full refund for you. Please email us your order number so we can resolve the issue right away. We’re really sorry again for the inconvenience, and we truly appreciate your patience while we work through this.
Regards,
April F.
Love my pillow !!
I have these pillows and love them but it puffed yp too much after finishing off in my tumble drier. They would be better with line dried and a very short cool finish in a drier to fluff up. The filling seemed to have separated somewhat and I couldnt get it beck to how it was when first bought it. I contacted the company (I think initial answers were AI as no one gets back to you at 5 am :-)
Anyway, my issue was picked up, dealt with efficiently and a replacement pillow was sent. I just love it as it solved my sore neck issues practically overnight after spending alot of money was spent on other expensive brands. Its just perfect for me.
20 March 2026
Unprompted review
Reply from Aeyla
Hi Anne,
Thank you for taking the time to share your experience with us! We’re sorry to hear about the issue you encountered after tumble drying, but we’re really glad our team was able to resolve it quickly for you.
It’s wonderful to hear that the replacement pillow has made such a difference and helped with your neck discomfort. Your feedback and tips are truly appreciated, and we’re so pleased it’s now working perfectly for you 💛
If you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
I wish I had read the reviews before…
I wish I had read the reviews before purchasing. Lovely company had my money a month ago still no goods. A date was given after leaving a message that was 18th March. Complete radio silence, hope you are enjoying my money. I would be very careful if you are thinking of ordering you may end up like me nothing to show for my money.
21 February 2026
Unprompted review
Reply from Aeyla
Hi Lyn, We’re really sorry to hear about your experience — we completely understand how frustrating this must feel, especially with the delay. That’s certainly not the experience we want for you.
If you could please email us your order number, we’ll look into this as a priority and give you a clear update on what’s happened with your order. We’ll make sure it’s properly resolved as quickly as possible. We truly appreciate your patience, and we’ll do our best to turn this around for you.
Regards,
April F.
Initial problem with delivery but…
Initial problem with delivery but solved by Aeyla. Staff very polite and helpful.
No more neck pain but shoulders pain instead. The middle section becomes very flatten and puts pressure on shoulders. Gave it some time to improve but too late to return.
20 March 2026
Unprompted review
Reply from Aeyla
Hi there, Thank you so much for your feedback, we really appreciate you taking the time to share your experience, and we’re glad we were able to help resolve the delivery issue 😊
Thanks again for your honest feedback, it really helps us improve 🙂
No more wasting money
After a long wait for delivery my pillows eventually arrived and I wasnt disappointed it feels like laying your head on a fluffy cloud the quality is superb that reflects in the price no more wasting money on trying to find the perfect pillow because ive found it plus i had the best night's sleep I would have given 5 stars if delivery had been better but I would definitely recommend
19 March 2026
Unprompted review
Reply from Aeyla
Hi Sue, thank you so much for your lovely feedback. We’re absolutely delighted to hear that you’re enjoying your pillows and that they’ve given you such a great night’s sleep! “Like lying your head on a fluffy cloud” is exactly what we aim for 😊
We’re really sorry again that the delivery experience didn’t quite match up, and we truly appreciate your patience and understanding. It means a lot that you’d still recommend us despite the delay.
If there’s ever anything we can help with, please don’t hesitate to reach out — we’re always here for you.
Regards,
April F.
Customer Care Manager
Waiting Time
I had to email the company as I ordered pillows on 03.03.26 & had only received receipt. There was no update during the 3 weeks.
However, after emailing I got a reply to say the pillows were still out of stock & due back in early April. Due to this that is why it is only 4 stars.
Personally, I think they should not advertise them if there is no stock available, or, put a note on the item in the website as, sold out awaiting further stock .
19 March 2026
Unprompted review
Reply from Aeyla
Hi there,
We’re really sorry for the delay and any frustration caused.
Rest assured, we do send out delay notification emails along with weekly updates regarding order status. We’re sorry if these may have been missed. If you could kindly email us at support@aeyla.co.uk, we’ll be happy to check that your email address is correctly updated in our system and ensure you’re receiving all communications moving forward.
We appreciate your patience and understanding, and we’re here to help with anything further 🙂
Regards,
April F.
Customer Care Manager
My fault! Shocking Delivery timeline!
My fault! So many reviews mention shocking delivery timeline! I even asked them why did they take my money in seconds and send me an email within minutes...stating due to special packaging process the delivery will be longer than 26 days! 26!!!! No denial item is from China.... these items must soooo SPECIAL! don't go near!!!
1 March 2026
Unprompted review
Reply from Aeyla
Hi Dawn, we’re really sorry for the frustration caused — we completely understand how the delivery timeframe can feel disappointing, especially if it wasn’t expected.
If you could please email us your order number, we’ll check this for you right away and provide a clear update on your order status. We’ll make sure everything is looked into properly and assist you as best as we can. Thanks for your patience
No stock, but thats hidden from customers
My mistake was to order before reviewing other shoppers comments here on Trust pilot. Its Really annoying that I had bought the pillow as a birthday gift on 14 March for a 2 business day delivery date. Only got a response yesterday which was after the expected delivery date that they were out of stock. I have been told new stock is coming in on the 20th March. I hop I get the pillow a few days after the 20th.
Please be honest on your website that you are out of stock. You are dealing with real people’s emotions and relationships here.
14 March 2026
Unprompted review
Reply from Aeyla
Hi Milly, We’re really sorry for the frustration caused, especially as this was meant to be a birthday gift. We completely understand how disappointing this must have been.
We truly appreciate your patience and your honest feedback , it genuinely helps us do better. Please email us your order number If you’d like us to check the status of your order or explore other options. Just let us know, and we’ll be happy to help.
Regards,
April F.
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