I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
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Review summary
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Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
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Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
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I have had many pillows and read the reviews and watched various videos. Thought these dual pillows woukd finally be the one. How I was wrong, expensive for what they are and don't feel anymore supp... See more
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Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 61% of negative reviews
Typically replies within 1 week
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Best pillows for bad sleepers
I bought my pillows in November , I dithered about 6 months considering mainly because they are expensive , but I can honestly say they are worth every penny and some , I used to survive in 3 or 4 hours of broken sleep , but now I don’t wake during the night , zero neck pain in the morning , wake refreshed .
8 April 2026
Unprompted review
Reply from Aeyla
Hi Lesley,
Thank you so much for sharing your experience. We’re absolutely delighted to hear how much of a difference your pillows have made! It’s especially wonderful to know that you’re now enjoying uninterrupted sleep, waking up refreshed, and free from neck pain. That’s exactly what we hope for every customer.
We completely understand that it can take time to decide on an investment like this, so it means a lot to hear that you feel they were worth it in the end.
If there’s ever anything else we can do for you, or if you have any questions, please don’t hesitate to reach out. Wishing you many more restful nights ahead! 🌙💛
Warm regards,
The Support Team
Bit disappointed
I ordered a dual pillow in January and it did take quite a few weeks to arrive but the customer care was excellent - kept me up to date or offered a refund.
Pillow finally arrived and I was delighted with it at first but unfortunately have had to stop using it as instead of helping avoid a sore neck or shoulder, since I have started using it, I have suffered from both.
Not saying the pillow caused it as it may be coincidental but have had to go back to my tempura pillow which is helping.
Really disappointed as the pillow feels really comfortable but no use to me. Have given it to my husband who likes it so far!
3 March 2026
Unprompted review
Reply from Aeyla
Hi Lynn,
Thank you for taking the time to share your experience—we really appreciate your honest feedback.
We’re so glad to hear that our customer care team was able to support you during the delivery delay, but we’re genuinely sorry that the pillow hasn’t worked as hoped for you. We understand how frustrating it is, especially when it initially felt so comfortable.
As you mentioned, comfort and support can vary from person to person, and sometimes it can take a little adjustment period—or a different pillow profile—to suit your sleeping position and needs. That said, your comfort is incredibly important to us.
We’re glad to hear your husband is enjoying the pillow so far, and if he experiences any issues with it in the future, please don’t hesitate to reach out to us so we can look for a solution for you 🌙
Warm regards,
The Support Team
Satisfactory Conclusion ept upto date
Kept upto date, & when the pillow was taking a long time to be delivered, they answered my concerns quickly.
This duel pillow is extremely soft, not at all as firm a pillow as I need.
Contacted Aeyla, & they were understanding, in the end we reached a satisfactory conclusion to the problem, that we were both happy with.
If you Like your pillows very soft then this is for you.
3 April 2026
Unprompted review
Reply from Aeyla
Hi Christine,
Thank you so much for taking the time to share your feedback. We’re really glad to hear that you felt well supported and kept up to date throughout the delivery process.
We’re sorry that the dual pillow wasn’t as firm as you were hoping for, but we truly appreciate your understanding and are pleased that we were able to reach a resolution that you were happy with.
Your feedback is very helpful, and we’ll be sure to share it with our team. If there’s ever anything else we can assist you with, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
My pillows arrived yesterdsy just as…
My pillows arrived yesterdsy just as you promised . I love them and the professional way they were packaged, the info included and your immediate responses. Thank you 😴
2 April 2026
Unprompted review
Reply from Aeyla
Hi Sue,
Thank you so much for your lovely message! We’re absolutely delighted to hear that you’re pleased with your pillows and that the packaging, information, and service all met your expectations.
It truly means a great deal to us that you noticed the care we put into every detail. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Wishing you many comfortable and restful nights ahead 😴✨
Warm regards,
The Support Team
Pillow is of very high quality and was…
Pillow is of very high quality and was well packaged. Excellent communication and customer service, highly recommend
31 March 2026
Unprompted review
Reply from Aeyla
Hi Susan,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re pleased with the quality of your pillow and that it arrived well packaged. It’s also great to know you were happy with our communication and customer service.
Your recommendation truly means a lot to us—thank you for your support!
If there’s anything else we can help with, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
First impressions excellent
Yes, I had to wait almost three weeks but I was warned about the long wait when I ordered. It arrived yesterday. It seems very well made and of good quality. Last night was a good test for it. Mondays are choir rehearsal nights. I usually arrive home just before ten and always struggle to get off to sleep as I feel a bit hyped. Last night was very different. My head hit the pillow and it felt so comfortable and I went straight off to sleep. I had an excellent night's sleep and woke this morning without the usual neck discomfort. Time will tell of course, but my first impression is extremely favourable. I will post another review in a few weeks. But, I am looking forward to going to bed tonight.
31 March 2026
Unprompted review
Reply from Aeyla
Hi Jeannie,
Thank you so much for taking the time to share such a detailed review!
We really appreciate your patience with the delivery time, and we’re so glad to hear that your first impressions are excellent. It’s wonderful to know the pillow felt comfortable right away and that you had such a great night’s sleep—especially after a busy evening!
Hearing that you woke up without your usual neck discomfort is especially encouraging. We’ll be delighted to hear how you get on over the next few weeks as well.
Thank you again for your kind words—we hope you continue to enjoy many more restful nights ahead 💛
Warm regards,
The Support Team
Great pillows, but delays were dreadful.
I do not, in any way at all, appreciate the company accepting payment for an item which had not even been manufactured at that time!
Receiving emails informing that delivery would be much, much later than stated at the point of order was not appreciated either.
However, I have now received my pillows, albeit unacceptably late, and they're wonderful.
This company could have a great future, but it won't happen if they don't improve their customer service!
Would I purchase more Aeyla Dual Pillows? Yes.
Would I purchase from their own website, knowing how bad their customer service is? No, not a chance!!!
31 March 2026
Unprompted review
Reply from Aeyla
Hi C.T.,
Thank you for taking the time to share your honest feedback—we truly appreciate it.
We’re very sorry for the delays you experienced and for the frustration caused by the extended delivery times and communication around your order. We completely understand your concerns, and this is not the experience we aim to provide.
That said, we’re really pleased to hear that you’re happy with the pillows themselves and that they’ve met your expectations in terms of quality.
Your feedback is incredibly valuable to us, and we take it seriously. We’re continuously working to improve our processes, particularly around stock availability and communication, to ensure a much smoother experience for our customers in the future.
Thank you again for your candid review—we genuinely hope we’ll have the opportunity to provide you with a better experience next time 💛
Warm regards,
The Support Team
Excellent customer support …
I had an issue with my pillow which was resolved on the same day. Very efficient customer service I would recommend this company.
30 March 2026
Unprompted review
Reply from Aeyla
Hi Linda,
Thank you so much for your kind feedback!
We’re really pleased to hear that your issue was resolved quickly and that you found our customer service efficient. It means a lot to us that you would recommend our company.
If there’s anything else we can assist you with, please don’t hesitate to get in touch. 💛
Warm regards,
The Support Team
The customer service is excellent
The customer service is excellent. Always immediate response to my emails
Friendly and efficient.
I was kept informed throughout as there was a delay in delivery.
Absolutely brilliant company and product
30 March 2026
Unprompted review
Reply from Aeyla
Hi Penny,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience with our customer service and that you found our team friendly, efficient, and responsive. It’s especially great to know that you felt well informed throughout the delivery process.
Your kind words truly mean a lot to us, and we’re so pleased you’re happy with both the service and the product.
If there’s ever anything else we can help with, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
honestly the most disgusting pillow…
honestly the most disgusting pillow i've ever endured. took three weeks to arrive with multiple emails stating the order has been pushed back for some reason or another. once they finally arrived and were given time + a good shake to puff up, they're so soft i can feel my fingers through them (so much for that firm inside part?) and the outer fabric of the pillow itself is so cheap and horrible that it crinkles with every movement, turn, breath!!! for the amount they charge i'd expect the best sleep of my life. these are probably great if you're a great mass of gelatine with no bones or concept of time, otherwise avoid avoid avoid.
29 March 2026
Unprompted review
Reply from Aeyla
Hi Sawyer, We’re really sorry to hear about your experience, this is certainly not what we want for our customers. We completely understand how frustrating the delays must have been, especially followed by disappointment with the product itself.
The feel and support you’ve described, as well as the outer fabric, don’t sound like the experience we aim to deliver, so we’d really like to look into this further for you.
If you haven’t already, could you please reach out to us at support@aeyla.co.uk with your order details? We’d be more than happy to review this and work towards a suitable resolution for you as quickly as possible.
Thank you for your feedback, we truly appreciate you taking the time to share it.
My thoughts!
I bought one of these pillows from you abut 6 months ago, and am very pleased with it so I thought I would buy my daughter one for her birthday as she has a problem sleeping! But today I found the ordering on line a bit confusing! But due to your quick reply I am very satisfied.
29 March 2026
Unprompted review
Reply from Aeyla
Hi Annie, Thank you so much for your lovely message 😊
We’re really glad to hear you’re pleased with your pillow, and it means a lot that you chose to get one for your daughter as well. We hope it helps her get a better night’s sleep too!
We also appreciate your feedback about the ordering process, and we’re really happy we could assist you quickly and make things easier.
If you ever need any help or have questions in the future, we’re always here for you 🙂
Thank you for pillow is very pretty;)…
Thank you for pillow is very pretty;) am asked about duvet Dubble ? When caming for webstite because is sold ?? Thank you very much for information
29 March 2026
Unprompted review
Reply from Aeyla
Hi Martyna,
Thank you so much for your kind message—we’re really glad to hear you’re happy with the pillow! 😊
Regarding the double duvet, it is currently sold out on our website. At the moment, we don’t have an exact restock date, but we recommend keeping an eye on the website for updates, as it should be available again soon.
Please let me know if there’s anything else I can help with.💛
Warm regards,
The Support Team
Caused me a lot of pain…
This pillow resulted in my spending over £1500 on chiropractic help for headaches, shoulder and lower back pain, I wish I had realised it was to blame earlier, it is too high and hard, within a week of throwing it out my neck pain and headaches disappeared.
28 March 2026
Unprompted review
Reply from Aeyla
Hi there, discomfort. That must have been incredibly frustrating.
While our pillows are designed to support proper alignment, we understand that comfort and suitability can vary from person to person. From what you’ve described, it does sound like the height and firmness may not have been the right fit for you.
We do always recommend reaching out during the 30-night trial period, as we’re more than happy to offer an exchange or refund to help find a better option.
That said, we really appreciate you sharing your feedback, and we’re genuinely glad to hear that your symptoms have improved. If you’d ever like help finding a more suitable option, we’d be more than happy to assist 🙂
Excellent Customer Care and Fantastic Pillows!
Fantastic pillows! I bought the Dual Pillows and they are amazing for my neck. I definitely recommend them, they’ve made such a positive difference to my neck and shoulder pains.
The Customer Care Team contact is prompt and efficient, very helpful, and resolved my issue without any problem at all.
I waited 3 weeks for delivery but it was worth the wait!
Really good experience and fantastic quality product.
28 March 2026
Unprompted review
Reply from Aeyla
Hi Susan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the Dual Pillows have made a positive difference to your neck and shoulder comfort.
We’re also delighted that our Customer Care Team could assist you promptly and efficiently. Your kind words mean a lot to us, and we truly appreciate your patience while waiting for delivery.
It’s fantastic to know you had a really good experience and are enjoying the quality of the product 💛
Warm regards,
The Support Team
After waiting really dissatisfied poor…
After waiting really dissatisfied poor quality
The Smell is horrendous will be returning
26 March 2026
Unprompted review
Reply from Aeyla
Hi Glenda, we’re really sorry to hear that you’re disappointed with the pillow, especially regarding the smell and quality. This certainly isn’t the experience we want for our customers.
That doesn’t sound right at all, and we’d like to get this resolved for you as quickly as possible. Could you please email us at support@aeyla.co.uk with your order details? I’ll personally look into this and make sure it’s sorted for you as soon as possible.
Kind regards,
April F.
Support Manager
I had this pillow bought as a Christmas…
I had this pillow bought as a Christmas present. I find this pillow uncomfortable and my neck hasn’t improved since I started using it.
Disappointed.
27 March 2026
Unprompted review
Reply from Aeyla
Hi J Smith, We’re really sorry to hear the pillow hasn’t been comfortable for you and that your neck hasn’t improved. This is not the experience we want for our customers.
We do wish this had been raised with us during the 30-night money back guarantee period, as we always want our customers to be fully satisfied and we would have happily offered a refund or exchange based on your preference.
That said, we don’t want you to be left feeling disappointed. Please email us at support@aeyla.co.uk to let us know about your experience and we can talk about other alternatives we can offer.
We really appreciate you sharing your feedback, and we’re here if you’d like help finding a better option 🙂
No more neck pain since using this pillow
Yes I had to wait a while for my pillow to arrive and yes it was expensive, so much so that I could only afford one but I also wanted to see if it helped my bad neck.
I can only say that I have had no neck pain since using this pillow which has been bad since having two car accidents when I received very bad whiplash.
It seems like it’s the perfect depth for my neck/body and being a side sleeper. My osteopath has noticed a difference in my neck without me saying anything.
10 February 2026
Unprompted review
Reply from Aeyla
Hi PK,
Thank you for sharing your experience with us! We’re so pleased to hear that your pillow has made such a positive difference for your neck, especially after the challenges you’ve faced. It’s wonderful to hear that even your osteopath has noticed the improvement 💛
We’re delighted to support you on your journey to better sleep.
Warm regards,
The Support Team
I placed an order back in February 2026…
I placed an order back in February 2026 and still have not received the pillows or any kind of communication from the company. I tried to track my order via their "Shop" site but couldn't find any details on this site. I then tried to reach out to Aleya via their support email address, but my emails just gets bounced back saying undelivered. So far I'm not impressed with this company.
25 March 2026
Unprompted review
Reply from Aeyla
Hi Sue, We’re really sorry to hear about your experience, this is certainly not the level of service we aim to provide.
It sounds like something may have gone wrong either with the order details or the contact information, as our support email should be reachable and we absolutely want to keep you updated every step of the way. We’d love to get this sorted for you as quickly as possible. Could you please reach out to us at support@aeyla.co.uk or share your order number here so we can locate your order and provide a proper update?
We truly appreciate your patience and the chance to make this right.
Fantastic pillows!
absolutely love these pillows they are the best!
Delighted to have found them & now want more.
25 March 2026
Unprompted review
Reply from Aeyla
Hi Lynn,
Thank you for your fantastic feedback! We’re so thrilled to hear that you love your pillows and are delighted you found them 😊
We’re always here to help whenever you need us.
Warm regards,
The Support Team
Truth buy one
I was recommended an Aeyla pillow as I suffer from neck pain every morning I wake up. My friend asked me to look at the reviews before I bought one. So after reading the reviews I bought one.
Well what can I say! First night I used it, I thought if was extremely comfy and when I woke up my neck pain was almost gone, for the first time in years.
I would highly recommend this pillow if you suffer from neck pain.
25 March 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you so much for sharing your experience! We’re delighted to hear that your Aeyla pillow made such a difference from the very first night and helped ease your neck pain 😊
We really appreciate your recommendation, and if you ever need anything at all, please don’t hesitate to reach out.
Warm regards,
The Support Team
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