I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
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Review summary
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Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
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Yes there was a delay but we were kept advised throughout! The pillows were good quality but did not suit specific requirements so were returned. A full refund was in our account the next day and lots... See more
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I have had many pillows and read the reviews and watched various videos. Thought these dual pillows woukd finally be the one. How I was wrong, expensive for what they are and don't feel anymore supp... See more
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Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.6
Average
2K reviews
Replied to 61% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Cotton Cover is too noisy
I waited a while for them to arrive and yes they are lovely soft pillows but the cotton cover is too crackly so I can not use them. It is like sleeping on a paper bag!
I wish I had kept the packaging and returned them as now I have 2 pillows I can not use
I have contacted Aeyla now and we have resolved the issue
2 March 2026
Unprompted review
Reply from Aeyla
Hi Sarah, We’re really sorry to hear this, that’s definitely not the experience we want you to have, especially when the pillows themselves felt nice and soft.
Please do reach out to us at support@aeyla.co.uk with your order details. Our team will be more than happy to look into this and see how we can help resolve it for you 😊
Regards,
April F.
Customer Care Manager
Reply from Aeyla
Hi there! We're glad that you find our pillow amazing. We apologise for the delay and hope to serve you better in the future.
Worst pillow I’ve ever bought
Worst pillow I’ve ever bought. For all the marketing about a rigorous testing process to ensure a quality product, and using that as a reason why you have to wait so long to get it, I expected a pillow that was going to do what was advertised. No support at all, feels like there was no pillow under head. Very disappointed. Thankfully getting a full refund which hopefully will be received quicker than the pillow.
In response to the reply: pillow support is personal but this is no excuse for the poorly made pillow I received. You imply that someone else may have been happy. My husband also tried it and said there was no support. Something has gone wrong in manufacturing. There is no support in the pillow I was sent that’s a fact, nothing to do with my personal preference.
15 April 2026
Unprompted review
Reply from Aeyla
Hi Linsey, We’re really sorry to hear this, it’s definitely not the experience we want for you, especially after the wait.
We understand how disappointing it must feel when the product doesn’t meet your expectations, particularly when you were hoping for better support. Pillow comfort can be quite personal, but that doesn’t take away from how frustrating this has been for you.
We’re glad we were able to arrange a full refund for you, and we’ll make sure this is processed as quickly as possible. You should receive it back to your original payment method shortly.
Your feedback is genuinely appreciated, and we’ll be sharing this with our team as we continue to improve both our product and overall experience.
If there’s anything else we can help with, please don’t hesitate to reach out
Perimenopause must have
I don’t usually post but feel I need to let everyone know how good these pillows are. I’m nearly 50, perimenopausal who types a lot at work. My shoulders were wrecked. Had to go for regular massages. Tossed and turned all night and woke up feeling like I’d been dropped out a second floor window. But between this pillow and taking magnesium I sleep like right through n wake up with no pain. Even my massage girl tells me there is a big difference in my shoulders n back.
16 April 2026
Unprompted review
Reply from Aeyla
Hi Maggie,
Thank you so much for sharing your experience. We’re really pleased to hear the pillow has made such a difference to your sleep and comfort. It’s great to know you’re waking up pain-free and feeling the benefits day to day. We truly appreciate your feedback.
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Have woken for the first time in years…
Have woken for the first time in years refreshed.No more neck,shoulders or headaches.Would highly recommend this pillow. 10/10
15 April 2026
Unprompted review
Reply from Aeyla
Hi Maria,
Thank you for your kind words. We’re so pleased to hear you’re waking up refreshed and free from discomfort. Your recommendation means a great deal to us!
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Disappointed
Disappointed, I placed an order for a pillow due to the decent product reviews online.
Only to receive an email the following day stating delivery will take four weeks. There was no mention of the delay or lack of stock at point of purchase on the website.
This kind of delay should be made clear before completing purchase, leaving the customer to make a decision on whether it is an acceptable amount of time to wait. Money was taken at point of order.
Now I’m considering cancelling my order and purchasing from a different company that can fulfil my order in a more acceptable timeframe.
Just be honest and upfront with these issues please. It makes the customer experience much better.
14 April 2026
Unprompted review
Reply from Aeyla
Hi Paul,
Thank you for your honest feedback.
We want to sincerely apologise for the confusion caused. We would never intend to mislead our customers.
We’re currently in the process of a major website migration. As part of this transition, we’re implementing key design upgrades to improve your shopping experience, many of which require custom coding due to platform limitations. At the same time, we’re also switching fulfilment centres, which has temporarily affected how some information displays on product pages, including processing timeframes.
Please know we never intended to keep you in the dark. We’re actively working to stabilise everything as quickly as possible, and your experience is genuinely helping us improve.
We’re truly sorry again for this experience and really appreciate your patience 😊
I have been trying to contact this…
I have been trying to contact this company. Ordered o 2nd April no goods received to date and NO updates
Cant reach anyone on the UK landlines that Aeyla says is their phones number, it belongs to another company who has been alerted
I would like contact please
15 April 2026
Unprompted review
Reply from Aeyla
Hi Deborah, Thank you for reaching out, and we’re really sorry for the delay. We completely understand how frustrating this must be.
We’ve recently experienced some website issues which affected how stock and order updates were displayed, and we sincerely apologise for the lack of communication this has caused. We did send out email updates regarding the delay, but we understand this may not have reached you or provided enough clarity.
Regarding the phone number, we’re very sorry but we don't have phone support at the moment.
We’re truly sorry again for this experience.
Great solution
Great solution
I’m so shocked these pillows have actually helped. With endless Chiropractor appointments to release my seized neck nothing has helped until now. I bought 4 making them less than £38 per pillow and they are super. I can actually look over my right shoulder whilst driving rather than turning my whole body. I’m really chuffed and would highly recommend these lovely supportive pillows.
12 January 2026
Unprompted review
Reply from Aeyla
Hi Laura,
Really pleased to hear they’ve helped you — especially after trying so much already. Being able to turn your head properly again must be a huge relief.
Just keep an eye on how things go, and if anything changes or the discomfort returns, it’s worth checking in with a professional. Thanks for sharing your experience, and glad you’re feeling better.
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Ive been waiting for my pillow for over…
Ive been waiting for my pillow for over 2 months they said its due to no stock left but still took my money i wrote to them saying a was unhappy, they said it would be here 9th April its now the 14th and still no pillow I would not buy from them again
14 April 2026
Unprompted review
Reply from Aeyla
Hi Kenrick, We’re really sorry for the delay and the confusion around the estimated delivery date — we completely understand how frustrating this must have been.
To clarify, the stock arrived at our warehouse on 9th April, but it still needed to go through processing before it could be dispatched.
Upon checking, your order was shipped on 11th April and is now on its way to you.
We truly appreciate your patience and are very sorry again for the experience.
Comfort personified
My order was delivered within a few days which after reading some reviews surprised me. The pillows themselves are absolutely lovely, so soft & comfortable. Definitely the best pillows I’ve ever bought & wouldnt hesitate to buy again.
19 November 2025
Unprompted review
Reply from Aeyla
Hi Webclient,
Thank you so much for your kind feedback.
We’re really pleased to hear your order arrived quickly and that the pillows have exceeded your expectations. It’s wonderful to know you find them soft, comfortable, and the best you’ve ever bought. That’s exactly what we aim for.
We truly appreciate your support and would be delighted to welcome you back as a customer anytime.
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
I didn't believe the reviews
I didn't believe the reviews, I was skeptical. No need, I wake up now with no back ache or neck pain (arthritis). Definitely recommend this product. Thank you aeyla
1 April 2026
Unprompted review
Reply from Aeyla
Hi Bernadette,
Thank you so much for your lovely feedback.
We completely understand the initial skepticism, so it’s especially wonderful to hear that the pillow has made such a positive difference for you. Waking up without back or neck pain is exactly what we hope for our customers, and we’re delighted it’s helping with your arthritis.
Thank you as well for your recommendation. It really means a lot to us.
If there’s anything we can help you with in future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Excellent customer service
I placed an order for some pillows expecting delivery within a week, however, I was then told that delivery would be in approximately 4 weeks - when we would be on holiday. I emailed to cancel my order and received a reply within hours, confirming the cancellation and a full refund. I will definitely place an order in the future. If their products are as good as their service then I will be a very happy customer.
12 April 2026
Unprompted review
Reply from Aeyla
Hi Jenny,
Thank you very much for taking the time to share your experience.
We’re really sorry again for the delay with your order, however we’re pleased we were able to respond quickly and arrange your cancellation and full refund without any trouble.
It’s great to hear that you’d consider ordering from us again in the future. We’re confident that when you do, you’ll be just as happy with the quality of our products as you were with the service you received.
If there’s anything we can help with when you’re ready to place a new order, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
They need to be reported to the trading…
They need to be reported to the trading standards , they are leading people on, they have no intensions of sending you your pillows within a respectable time frame
28 March 2026
Unprompted review
Reply from Aeyla
Hi Alan,
We completely understand your frustration, but I’d just like to clarify that this isn’t the case.
We explained the reason for the delay right away and offered compensation should you wish to keep the order.
Your order was cancelled and fully refunded, which is why it wasn’t dispatched or delivered.
If there’s anything you’d still like us to look into or if you have any questions, we’re more than happy to help 🙂
Great pillow
Great firm to purchase from Always kept me informed if there was a delay with my purchase.I received my pillow on the Thursday 9th April and it’s the best pillow I’ve slept on I’ve had 2 great sleeps so far and I hope it continues I’m thinking of getting one my husband one
9 April 2026
Unprompted review
Reply from Aeyla
Hi Jayne,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying your new pillow and that it’s already made such a positive difference to your sleep. It’s great to know you felt well informed throughout your order as well. That’s exactly the experience we aim to provide.
We hope you continue to have many more great nights of sleep! And if you do decide to get one for your husband, we’d be more than happy to help you with that.
Please don’t hesitate to reach out if you need anything at all 💛
Warm regards,
The Support Team
So disappointing
Waited over 3 weeks for delivery and was hoping they would be worth the wait. So disappointed in these pillows. I had simba pillows before and they were great but needed replacing and these sounded amazing...to wake up with no neck pain. I have not had a decent sleep since buying them. My husband feels the same. They do feel quite luxurious, but i feel no neck support and cant get comfortable lying on these. We are both side sleepers. UPDATE. I e mailed Aeyla and their customer service was excellent, so I cant fault them. Issue resolved, the pillows were just not suitable for me.
10 April 2026
Unprompted review
Reply from Aeyla
Hi Marie, we’re really sorry to hear this 😔 especially after such a long wait — we completely understand how disappointing that must feel.
We’d love to help make this right for you, whether that’s finding a better option or arranging a resolution. Could you email us at support@aeyla.co.uk with your order number and concern so we can look into this for you?
Warm regards,
April
Customer Care Manager
It was well worth the wait to receive…
It was well worth the wait to receive my pillow. I’ve suffered for years with neck and shoulder pain. Have tried all sorts of different pillows and nothing helped the pain. The Aeyla pillow HAS helped and I’m so happy. I don’t wake up in the night with a sore neck.
10 April 2026
Unprompted review
Reply from Aeyla
Hi SS,
Thank you so much for sharing your experience. We’re absolutely thrilled to hear this! It means a lot to us that your Aeyla pillow has made such a positive difference after everything you’ve been through with neck and shoulder pain.
Knowing that you’re finally able to sleep through the night without discomfort is exactly what we hope for all our customers. Your feedback truly reassures us that we’re on the right track.
If you ever have any questions, need tips on getting the most out of your pillow, or just want to share more updates, we’re always here for you.
Wishing you many more restful, pain-free nights ahead! 🌙
Warm regards,
The Support Team
Very unexpectedly slow delivery
Very unexpectedly slow delivery. Waiting a month so far. Still not got them. Really poor
10 April 2026
Unprompted review
Reply from Aeyla
Hi there,
We’re really sorry for the delay 😔 we completely understand how frustrating it is to be waiting this long.
Due to a high demand, we’re currently working on doubling our production. However, each new batch tends to sell out on pre-order even before it arrives, which has caused these delays.
We truly apologise for the wait, but we’re confident it will be worth it once your order arrives 🙏
If you could please email us at support@aeyla.co.uk with your order number and concern, we’ll be happy to look into the status of your order for you.
Sincerely,
April F.
Customer Care Manager
Buyer beware this company charges…
Buyer beware this company charges express delivery advises your order is being processed for shipment then a day later advises due to their extreme popularity your order will now be 4 weeks you can get comparable products next day on Amazon
9 April 2026
Unprompted review
Reply from Aeyla
Hi there,
We’re really sorry for the frustration this has caused 😔 we completely understand how this feels, especially when you’ve paid for express delivery.
This isn’t the experience we want for our customers. Due to an unexpected surge in demand, some orders have unfortunately been delayed, even after initial processing notifications were sent. We know that’s not ideal and we sincerely apologise for the confusion.
We’re actively working on increasing production and improving how we communicate these timelines to avoid situations like this in future.
If you’re happy to share your order number with us at support@aeyla.co.uk, we’ll prioritise checking your order and see what we can do to help.
We truly appreciate your patience and understanding 🙏
Sincerely,
April F.
Customer Care Manager
Had pillows now for 2 weeks
Had pillows now for 2 weeks, sore/strained neck is back, I’m a side sleeper, expensive gimmick in my experience
9 April 2026
Unprompted review
Reply from Aeyla
Hi William,
We’re really sorry to hear this 😔 especially after giving the pillows a proper try for two weeks.
As a side sleeper, getting the right height and support is really important for keeping your neck aligned, so we completely understand how frustrating this must feel. Everyone’s comfort preference can be quite different, and sometimes it can take a bit of adjustment or a different setup to get the right support.
We’d really like to help make this right for you. If you can email us at support@aeyla.co.uk with your order number, we can look into options for you and find a better solution.
Sincerely,
April F.
Customer Care Manager
Best pillows by far
Best pillows by far. I have tried many pillows and I’m very particular about them. These are the best, I’m a side sleeper and I’m perfect. I have not woken up with a stiff neck since purchasing these. I had to buy more after my daughter stayed and took them home with her.
2 April 2026
Unprompted review
Reply from Aeyla
Hi Sue,
Thank you so much for your amazing feedback. We’re thrilled to hear that you’ve found your perfect pillow! It’s especially great to know they’re working so well for you as a side sleeper and that those stiff neck mornings are a thing of the past.
We had a little smile reading that your daughter loved them so much she took them home, that’s one of the best compliments we could ask for!
We truly appreciate your support, and we’re so glad our pillows have made such a difference in your comfort and sleep quality. If you ever need anything else, we’re always here to help.
Wishing you continued restful nights! 🌙
Warm regards,
The Support Team
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