Do not buy this product. The company is dreadful. Had to get Visa involved to get a refund. Their customer service is appalling. They are scammers. Stay well away
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I purchased an air fryer from Aerofry (aerofry.co.uk), and while the product itself works okay, the after-sales service is quite disappointing. Communication is difficult, as they only respond via ema... See more
This product we bought just before Christmas, because my husband had put incorrect address Evri sent this back to Aerofry, dispite advising Evri our correct address. To date we have emailed ‘Paddy’ 4... See more
This AeroFry air fryer is top notch, its quiet, runs great. I did purchase silicon pads to lay inside the pan to help food from sticking to the grate, I think this will prolong the life of the basket.... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cheating Chinese based scammers
Cheating Chinese based scammers, said they would refund me 30% back if I kept the product which I didn't want to as they would not take back...never received the payback even after 8 emails! Avoid like the plague.
very easy to use
We upgraded from a single basket air fryer to our double basket Aerofry air fryer. It's amazing, we all love touch screens. It's very easy to use! Ability to cook 2 different foods at the same time. Then we could save much cooking time.
Item not recieved
Item not recieved, my email address was blocked to prevent contact and no refund, taking up matters with my payment provider
This is my first air fryer
This is my first air fryer. I'm very happy with it. Easy to use, easy to clean and fully functional. Love the dual cooking feature, especially the one that allows different foods to be cooked at the same time.
I bought this airfryer and it's the…
I bought this airfryer and it's the best 1 for the money, no complaints it arrived well packaged and use it every day
We received the AeroFry air fryer and…
We received the AeroFry air fryer and it reheats faster than I thought. This is better than expected.
DO NOT BUT THIS PROFUCT FROM THIS COMPANY!
Appalling Chinese company! Product arrived smashed up and nearly 4 months later after my bank refunded me as Aerofry uk wouldn't help they are still emailing me up to 5 times a day threatening to now send a replacement and take the money back. They accuse me of fraud and threatened my credit score. They harrass me all of the time now. Horrible company. Horrible UNBRANDED PRODUCT!!!
Using this air fryer saves me so much…
Using this air fryer saves me so much time cooking food. I can't leave it now.
Easy to use
This is my first air fryer. I love that I can see the cooking status at any time, and I can cook two foods at once. This could save much time for me.
Being the first air fryer we've ever…
Being the first air fryer we've ever purchased, we have no previous comparisons. Purchased on offer, this product was a brilliant buy, and we've used it almost daily now.
This is the third air fryer I have…
This is the third air fryer I have bought. Its functions are much more powerful than the previous two. The appearance is beautiful too.
Arrived damaged
Arrived damaged, they asked on 4 occasions to send a video which I did and I kept chasing them, they did knowledge that the machine was faulty after 3 weeks but would not refund or replace said they would send me a bulb to light up the compartment on the right hand side. I refused as any tampering would void their guarantee as advised by Trading Standards. I gave them 2 weeks to send a new appliance or I would proceed with a "chargeback" with my bank. Still no response until they received a chargeback from my bank, the bank paid me and chased them, they then asked me to cancel the chargeback and they would send me a new appliance, I then responded and said no cancelation of chargeback until a new appliance had been seen and checked by myself so again I am waiting for them to respond, I've got my money back regardless so I don't really care what they do, I did note on the box it was delivered in that it had been sent to someone else so guessing they had the same problem that I had and sent it back....I hope they got their money back before sending it back very dodgy company be careful.
Terrible product.
Every thing that's been said about this company on Trustpilot is true, dismal product, dodgy China based scam, avoid.
Failed after a week, no refund, too danger to use because of lack of UK electrical compliance.
From an aesthetic standpoint
From an aesthetic standpoint, the appeal of this air fryer is very beautiful, Its beautiful appearance and color match my kitchen decor well.
SCAM
SCAM! The company won't let to return the product. Taking my complaint further.
Do not give up, they must provide UK address for returns, as the bank payment shows London address.
Never buy here.
The Aerofry air fryer has earned an…
The Aerofry air fryer has earned an indispensable place in my kitchen. The grilled chicken wings it churns out are wonderfully crispy on the outside while retaining a juicy interior. Very delicious.
AeroFry's dual-zone heating design is…
AeroFry's dual-zone heating design is very clever. Even if two kinds of food are cooked at the same time, they will not feel crowded or interfere with each other. This design is really thoughtful.
Aerofry - Front Door Scam
Thankfully the Credit Card Company has refunded the money for this damaged product; I can’t emphasize to others who seek to purchase from this company, it’s a front door scam; I believe the products are shipped damaged in the knowledge there’s no refund; leaving the customer to claim back their money via the Credit Card Company.
As with other reviews, I intend to report this company to, the National Trading Standards eCrime Team and The National Cyber Security Agency
DO NOT ORDER FROM THIS COMPANY
The AeroFry air fryer has a large…
The AeroFry air fryer has a large capacity and can bake a lot of food at one time. It's enough for my 3 person family. It is also very convenient to clean, and it is clean in just one flush.
Scam - Don't Buy here
Like the other reviewers, having a nightmare with this company.
We decided to return the goods as unwanted, no other reason and this company are being totally obstructive. They will not give out their return address in China, or make a contribution to the cost.
Had I known they had no UK warehouse, I wouldn't have touched them with a bargepole. Avoid at all costs !!
Fellow reviewers, please contact the following to have this company shut down:
National Trading Standards eCrime Team and The National Cyber Security Agency
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








