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3.4
Average
87 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
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This company took an additional £38.21…
This company took an additional £38.21 even though I had authorised payment of £44.95 only. I received a confirmation that my order for ONE hot brush and payment for ONE had been taken. Then a few minutes after leaving the site, was sent a further confirmation that 2 brushes had been sent and additional payment taken. I have been asking them to refund me for several weeks. Don’t use this company.
9 September 2026
Unprompted review
Reply from Ciriel
Hi Marilyn,
We are truly sorry to hear this and we sincerely apologise for the confusion surrounding your order. An unauthorised charge is something we take very seriously and this should have been resolved for you much sooner. We apologise for the delay in getting back to you. Could you please email us at support@ciriel.co.uk with your order number? We will make this our priority and ensure your refund is processed immediately. 🧡
Circle probrush is a scam
Scam their probrush is rubbish and after one email they ceased responding.
Do not buy this hairbrush it is a scam.
10 October 2026
Unprompted review
Reply from Ciriel
Hi Brenda,
We’re truly sorry to hear about your experience and apologize for the frustration caused. This is not the level of service we aim to provide.
We’d appreciate the opportunity to look into your case and make things right. Please send us an email at support@ciriel.co.uk with your order details so our team can review the situation and assist you further.
Kind regards,
Team Ciriel
Stipte levering
22 September 2026
Unprompted review
Don’t be fooled this is delivered by…Royal Mail
Don’t be fooled this is delivered by Royal Mail. It may well be when it gets to the uk. No update on my tracking since 7 September. Not able to cancel as in transit. As soon as I ordered offered 10% and then 15% off via email. They said they would honour the 10%. Getting the item would be a start …
UPDATE. STILL NO UPDATE. NO REFUND ISSUED DESPITE BEING OVER DELIVERY DUE DATE. NO CONTACT OTHER THAN RESPONSE TO MY CHASING EMAIL ASKING ME TO WAIT AS IT IS TRANSIT. HOW LONG DO I HAVE TO WAIT?
Finally arrived via Evri not Royal Mail. Evri have a very poor rating where I live. I would not have ordered if it had said delivery was by Evri
17 September 2026
Unprompted review
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