Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(692)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

I just want to say thanks to Lauren for…

I just want to say thanks to Lauren for sorting the accommodation out for me at Otley. Lauren was very thorough with the check in process she provided me with all of the information I needed and presented herself in a very professional manor. Much appreciated. Neil

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Great work, Great stuff!!

My experience with Ad Hoc Property Management Ltd Leeds was one of the best in my 6 years of renting in general. This organisation understands the pressures that people face with a therate of being homeless.

I was so greatful with the speeding up of the administration aspects to get a room from them, which was a relief to me, my family and current employer. This meant l could plan for my future atleast, by securing a room so quickly. l was able to overcome being homeless as time was of essence in my situation, getting a room with Ad Hoc Property also secured my current employment.

Although renting with them is temporary for me, atleast l was able to give an address to my employer which they were equally pleased about, without an address or "delay" in getting one, l would probably be jobless.

The room and facilities are great value!!

So l would highly recommend Ad Hoc Property Management to be a honest, reliable, professional organisation that acts at a point of crisis..

I and rate them 10 out of 10.
Great work!!

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic communication

Getting accomodation through Ad Hoc was incredibly easy and that is mostly down to great communication from both Lauren and Martin.
Lauren guided me through the process of securing this property with ease and answered many questions that I had and continues to make me feel very supported.
Martin was brilliant at showing me in, covering all bases and giving plenty of advice on the area as benefitted by him being a local.
Great team ⭐

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca was absolutely excellent in…

Rebecca was absolutely excellent in assisting me with my property needs. She was professional, efficient, and incredibly helpful throughout the entire process. Her knowledge and friendly approach made everything smooth and stress-free. I highly recommend her to anyone needing support in the Cambridge area.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Helped me find a place

Ad hoc have been very helpful getting set up in a new place of my own. Federica was very helpful throughout the process of getting a room and helped me to work through all the paperwork.

4 March 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient

The moving process was very smooth and efficient, communication was great throughout also. Overall a really pleasant move, all thanks to Federica who was extremely helpful.

1 March 2025
Unprompted review
Rated 4 out of 5 stars

Polite and nice manner

I really had a great experience with the company as a whole and the staff (Julius). I couldn't recommend them more! The staff was very professional and are just great people

2 March 2025
Unprompted review
Rated 5 out of 5 stars

Great check-in

The process of becoming a guardian was very smooth, from the first viewing, to referencing and then to moving in. Charlie and Meliz were helpful and professional and answered all of my questions.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent check in procedure

I only moved in recently to the property in Earlestown-Newton Le Willows. Everything is going well so far. I am pleased with the team and the proffesional way they handled my check in.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Property Management by AD…

Excellent Property Management by AD HOC!

We had an amazing experience with AD HOC from the very beginning, everything was handled smoothly and professionally. Federica was absolutely fantastic—always responsive, knowledgeable, and ready to assist with any questions we had.

She went above and beyond to ensure everything was stress-free, from paperwork to property arrangement.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

AD HOC provided outstanding property…

AD HOC provided outstanding property management services, making our rental experience seamless and stress-free. Federica was incredibly helpful, assisting with property visits, arranging the agreement, and ensuring everything went smoothly. Her professionalism and dedication were truly exceptional. Highly recommend AD HOC and Federica for anyone looking for reliable property management.

Finally, thanks Fed and AD HOC!

24 February 2025
Unprompted review

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