Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(692)

112 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a stunning experience with Fed at…

What a stunning experience with Fed at Adhoc property. She did a wonderful job in finding the property for our urgent occupancy within 10 days. All the paper works and agreement copies are done within a week and happily moved to a good house as per the request. Thank you somuch Fed and adhoc property for find the perfect house and assistint us throughout the end.

24 February 2025
Unprompted review
Rated 4 out of 5 stars

Good company

I’d like to comment on my on boarding process, I was going through a rough patch and I just needed to find somewhere to live. Fed is the one I spoke with, she understood my situation and made it possible for the checking process to be done within a couple of days, I appreciated that.

29 October 2024
Unprompted review
Rated 5 out of 5 stars

AdHoc are the best Guardianship company in the UK

AdHoc have continued to deliver excellent service over the past 3 years. I had previously been a guardian with Dotdotdot and AdHoc go the extra mile to help, communicating in a timely manner, with empathy. For anyone considering guardianship, I personally recommend AdHoc - they are transparent, accountable and empathetic.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Ad Hoc have been amazing with myself…

Ad Hoc have been amazing with myself and my partner so far (4 year journey). Dean and Julius especially have listened to all of our concerns and have supported us on our personal life goal of getting a mortgage.

They operate with transparency and integrity and i could not recommend them more to anyone who requires the kind of accommodation that ad-hoc provides. Top tier.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Lovely people

Lovely staff, very helpful, considerate and hard working. They are very busy, but they have sorted everything we need here and been approachable to resolve any issues.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

It has been a great experience for me

It has been a great experience for me.

Fed was amazing, friendly, approachable even managed to find me something that I was looking for closer to the location I needed. It was like she read my mind.

I would definitely recommend this programme, and I have and will continue to do so.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Federica was amazing!!

Federica was amazing! So helpful, committed and easy to get hold of whenever I needed something. Can't recommend enough!!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

The building manager

The building manager, Fed, was very helpful when it came to answering any questions I had about the property or the Guardian scheme in general. Made it very simple to understand.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐Absolutely Life-Changing Experience with Federica!

I can't thank Federica enough for helping me find the perfect place to call home. She took the time to show me the best options that AdHoc could offer and guided me through every step until I finally moved into my dream one-bedroom flat in an amazing neighborhood.

Having her as my agent truly changed my life and my whole experience in the UK. She was incredibly responsive, thoughtful, and genuinely cared about making this transition as smooth as possible. From handling all the details to ensuring my moving-in process was effortless, she made everything feel easy.

If you're lucky enough to have Federica as your agent, you're truly in good hands—I couldn't have asked for anyone better. Thank you, Federica, for everything! 🙌✨

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Fed was amazing

Fed was amazing, she was great a communicating, she explained everything to me thoroughly and answered all my questions, thank you Fed. Regards Jason

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Ad Hoc staff review

I was looking for a room near Bristol. I was shown around by FedericA* The capital A star is the rating for a very professional and witty Italian lady who will go the extra mile. ( I even got my contract on a Sunday when they are officially closed), as she knew I had to move on Monday. I have been an Ad hoc guardian for 5 years mainly around Yorkshire. A special mention for Martin Doyle, also from Ad Hoc who has always helped me out and Trina in Bristol.
Thank you from Paul. M

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Nice accommodation provide from federica

A fantastic experience from start. Federica was incredibly knowledgeable, always responsive to our questions. Their professionalism, communication, and genuine enthusiasm made the whole process smooth and stress-free. We would highly recommend them to anyone looking to move home." She is very helpfull she always give solutions within a second
Thankyou so much federica

12 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look