Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(692)

112 reviews in the last 12 months

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Rated 4 out of 5 stars

good service

good service

6 May 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback! We're glad to hear you’re happy with the service.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

First Class Service and Support

Daryl was very helpful and supportive from start to finish. I'm really grateful for his friendly support throughout the application and move-in process. I highly recommend Daryl to anyone interested in guardianship in the North.

Thanks Daryl!

30 April 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words and recommendation. We're pleased to hear that Daryl provided great support throughout your application and move-in.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

First time as a property Guardian and…

First time as a property Guardian and from initial start, viewing and agreeing terms and conditions, the whole experience was 1st class.
Daryl P. was friendly and answered any questions I had and was able to find the answers for me if he didn’t know off by hand.
Highly recommend this service as an alternative to mainstream renting from estate agents.

12 May 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for taking the time to share your experience. We're pleased to hear your introduction to property guardianship was a positive one, and that Daryl provided clear and helpful support throughout. Your recommendation means a great deal to us.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

A perfect solution to my requirements

Just ended an 9 month stay at the former King Ina school in Somerton, Somerset. A massive personal thanks to Trina for her help in suggesting the property and assisting me in viewing. The flexibility of a guardianship has worked perfectly for me as I recently bought a property that needed renovation so wanted somewhere to return to each evening while extensive work took place. Both Trina and Claire were a joy to liaise with and I can recommend Ad Hoc for anyone looking for flexible and affordable living.

2 May 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. We're glad the guardianship arrangement suited your needs during your renovation and that both Trina and Claire provided helpful and friendly support throughout. It's great to know the flexibility worked well for you and we appreciate your recommendation.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Rebecca was great and aided the entire…

Rebecca was great and aided the entire process effortlessly

26 April 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We're pleased to hear that Rebecca made the process smooth and straightforward for you.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Rebecca was really friendly and…

Rebecca was really friendly and efficient! Would recommend if you are looking for a guardianship

26 March 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We're glad to hear Rebecca was both friendly and efficient, and we appreciate your recommendation.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Excellent

Excellent. Julius was really helpful throughout the process.

11 April 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We're pleased to hear that Julius provided helpful support throughout the process.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

I highly recommend …

All round I had positive experiences with Ad Hoc Property Management Ltd. The staff was professional, friendly and helpful,
I highly recommend their services.

1 April 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind recommendation. We're pleased to hear you had a positive experience with our team and found the team professional and supportive.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Very polite

Very polite, punctual nothing to much trouble , Everything explained about the property and shown everything in detail. Would recommend this company a 100% Nothing to much trouble .

8 April 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words and strong recommendation. We're glad to hear you had a positive experience and that everything was clearly explained and handled with care.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Federica was amazing.

Federica was amazing.
She went above & beyond to ensure that my application went as swift & smoothly as possible.
Hoping the stay is as good as my application.
L.Collins

8 April 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. We're glad to hear Federica provided such dedicated support and helped make the application process smooth. We hope your stay is just as positive.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Julius is the best agent I’ve worked…

Julius is the best agent I’ve worked with, very reliable, very personable.
Cool guy!

8 April 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. It's good to hear that Julius made such a strong impression with his reliable and personable approach.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Really helpful people

We moved out of AdHoc a while ago but wanted to leave a review - we had lived in AdHoc since we left uni and stayed there for around 8 years. During this time we paid a very good rate compared to the rest of the crazy prices in Bristol. Paul and Trina were always super friendly and very helpful. We eventually managed to save enough money to buy a home, and were able to move out, however the property we had luckily stayed in for the majority of our time there was due to be demolished a month before we could move into our new house. Paul and Trina were again incredibly helpful and accommodating, and quickly found somewhere for us to stay in the meantime. We really appreciate all of the help those guys gave us during our time there!Thanks again! I would definitely recommend using AdHoc, without it I think we would still be stuck paying crazy Bristol rent prices!

8 April 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for taking the time to share your experience. Living with Ad Hoc for eight years is quite some time, and it’s great to know the arrangement helped you take that next big step toward homeownership. Paul and Trina will be glad to know their support made a difference along the way. Thank you for the recommendation—and congratulations on buying your home!

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Great to meet Daryl who answered all my queries competently and was very helpful setting up viewing and passing over all relevant information so far!

31 March 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. It’s great to hear the process has been smooth from the beginning and that Daryl was helpful and informative throughout. We’re glad your experience has started off on such a positive note.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

The whole process is professional.

The whole process is professional.Fed is good at her work so do the Blinc department.

31 March 2025
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. It’s good to hear you found the process professional. We’re glad everything went smoothly for you.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

I have had good experience with Ad Hoc

Charlie was very helpful today and took time to answer all my questions and requests. I have had very good experience with Ad Hoc before and now I'm returning back to them. Thank you for a nice service!

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Ad Hoc in Leeds provided excellent all-round service - from my initial enquiry to speedy expedition of the referencing process, so I was able to swiftly move into the property I had been comprehensively shown beforehand. The team - Martin, Lauren, Craig - went the extra mile in several respects, and I have full confidence in the Ad Hoc operation.

20 March 2025

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