Adexa Direct Reviews 18,977

Great service, quick delivery and product just as advertised. Very happy

Item was easily ordered through website which gave detailed information of the product. Delivery was on time and follow up customer service was offered if required.

Ordered 2 no hand dryers in black, customer changed their mind before delivery. Tried to arrange for alternative colour advised that their would be a charge. I refused delivery from your courier so the items where returned back to you. I was then charged just under £70 for this. After numerous emails back and forward was advised that you could not amend the order, I had to reorder. I did as requested, paid the full amount again for 2 no brushed chrome hand dryers, which it clearly states on my invoice and order documents. two days later DPD returned with the black hand dryers again. I refused the delivery again and he noted that they were the wrong colour on his system. I contacted once again via email (as it is not possible to speak to anybody) and have had no response since

Good quality product, good value, efficient service

Prompt service

DO NOT BUY ANYTHING FROM THEM!

They're items are cheap, and break within months.
No one responds to you when you try to contact customer service, you keep filling out endless forms and nothing.

I have emailed them several times and still haven't received a response. They dont have a phone number you can speak to any one on.

AVOID AVOID AVOID!

Simple info, inexpensive and next day delivery

Received goods promptly as described thank you

Once we foundvitcwas a flat pack it was easy to put together.

This is probably the worst company I have ever dealt with. Supplied a coffee maker that stopped working within a month. As they refuse to offer a telephone line and the chat line doesn't work (I waited 26 mins for someone to join before I gave up) the only contact is by email. This proved an absolute waste of time as all that was asked for was proof of the problem in photographic form. They even asked me to get an electrical engineers report (at my own cost) and supply it to them on headed notepaper.
This was an excellent ploy on their part because as soon as the seal is broken for the engineer to remove the backplate the warranty is invalidated!
As a charity I have to account for every penny so this has to go down as £200+ down the drain.

Simple ordering process, good communications on process and dispatch, prompt delivery

Sent us faulty broken products and are refusing to give us a full refund. They said we can get a 80% refund and then also have to pay for shipping and a restacking fee of 25%.
Have been fighting for now a month trying to get an outcome. The director of Adexa is also ignoring my emails.

The cabinet I ordered arrived with a huge dent in it. Adexa stubbornly refuse to replace or refund the item. The only compromise they offered was a good will gesture of £15.
The cabinet is unusable. Avoid this company.

Quality products from an extensive range and at a great price with fast delivery

Good quality, good price. Quick dispatch and delivery, all of these give this seller 5 stars. 🌟🌟🌟🌟🌟

We now have multiple Adexa branded products and are more than happy with all of them.
Good quality, great prices is just what we need as we grow our business

Quality products and really easy to assemble.

Fast service, easily assembled.