An Post Reviews 787

We don't know who pulled this off but THANK YOU for ensuring we received our package this morning, it was with An Post customs and wasn't supposed to be released for another week but after contacting An Post someone went and got it and it was loaded on to their van a few hours later! So thank you!

Your drivers out by finglas way are useless! leaving packages in the hall of my apartment without speaking to me, well it’s after being robbed now just the present I bought my mother. Don’t understand why your drivers cant just leave in the main post office on Jamestown road? Isn’t that what there suppose to do? Very unprofessional.

Had a parcel dropped off by royal mail on the 26th with photo and signature proving delivery, I gave a grace period to be charged my €6.50 as I use address pal weekly and depending on the week sometimes it can be a few days before it gets processed especially if ordering from the US, I then reached out after 15 days via email., response was slow and very sparse, long story short they have misplaced it, I was told they'd get back to me and they'll have a look for it, I gave them a week had no response I made further contact to be told they are still looking for it , that I should have been given a number for reference (which I'd didnt receive )and then less than 24hrs later I'm told it can't be found , seemed very suspect that it couldn't be found the day after my second attempt to find out information. I was then asked to ask the seller of the item, had it been returned ( this would imply the item would have to be scanned to be returned ?? Despite never getting scanned in ) seller got back in an hour stating it hadn't nor had they any contact from royal mail about a return. I forwarded on the conversation, 2 days later I get response saying the claim has been sent to accounts, I'll have an outcome for the claim in 5-7 business days ,I wrang 8 business days later to be told no that's a mistake and it's will be 28 business days to process if I'm allowed to get a refund for a parcel they lost , for perspective that's a parcel delivered to the depot on the 26th of October and with Christmas and the rest I'll be lucky to hear back by the end of January, Im disappointed as normally nothing gets lost I could have 3 parcels a week coming through them and this is the first time ive been left in this situation generally a really good service , you've a to wait a little bit sometimes but nothing crazy hence the 3 stars for the generally great service provided

Hello!
I advise against using the services of this company. I have been waiting for a parcel in Ireland for 10 days, I see on tracking that it has been sitting in Portlaoise for 6 days and nothing has happened to it to reach me. The situation is slightly embarrassing that a parcel from Limerick to Cork has been going for 12 days and has not arrived yet.
A weak company.

bad service all around ,says 3-5 days delivery that turns out to be 10 and its an post fault because u can see the tracking that they have it and simply is just to lazy or lazy ass drivers ,up your standards a bit will use

Works fine. Not sure why all the negative reviews.
They charge you €6.50 extra to get stuff shipped from England + import duties

2 emails at 10.30 saying they attempted to deliver my parcel at 10.15 on a Saturday morning.

No doorbell, no call, no barking by my dog, and no slip left to say where the package is.

Garden is also secured and easy to leave a package in.

No customer support available to tell me where the package is.

AN HOUR AND 20 MINUTES in the live chat queue.

Only to be told ‘there was an attempt to deliver.’

There was 0 attempt. There is no slip, I have been in the house all morning.

I have never, ever had any problems with them. Used their services like 5 times in the past and very lately again. Already paid customs + tax and now I'm waiting for delivery. Great service if for some reason shop won't send something that you really want to Ireland directly (body cameras in my case). Fantastic and I do recommend!

Sent my parcel else where in the Uk even with an Irish address on it ( they lost it in warehouse) they received it on the 24th of October and still waiting to receive it "now it's stuck in customs" apparently and still have to pay shitty processing fee even tho the fuc*ed it up several times 😂

Shocking service. Refused customs on 20/9, took until 18/10 for me to receive notice that goods had been received back in UK warehouse. This is after chasing them up by phone, email etc. v poor communication and service. Each time I contacted them it was treated as the first time. V annoying.
Now item is unreturnable to retailer as Addresspal has taken so long. So I have no items to return and am out of pocket. V poor communication to customers, I will never use this ‘service’ again.

Still waiting on a package that’s been stuck in their sorting hub for a week, was told I’m ’not a priorty’ because my package needs to be handed over to Royal Mail rather than being delivered by them?! Would avoid at all costs

I received fully opened bank letters and opened and destroyed parcels.Plus to all my opened pack was passed to third person. When I contacted customer service regarding this issue submitted complaint,they just ignored .Awful customer service .

Ordered an item from UK worth 68€ and had to pay 45.83€ in total for delivery..
This includes 13.61 UK VAT + 6.5 Addresspal charge + 25.22 customs.
Item price for Irish VAT was 88€(68 item price + 13.61 UK VAT + 6.5 adresspal postal).
Beware of these gentlemen.
Never again to addresspal!!!.

I bought an item from the UK that cost me €23 online.

Address Pal charged me €6 for the collection, An Post then charged me €7.69 VAT based on a charge of €33.45 for the item which was wrong. Then a further €4.95 for the admin fee.

It cost me €18.64 to have an item that cost €23 to be delivered. My own fault I could have got the same item from Amazon cheaper with free delivery.

Needless to say I have cancelled my AddressPal Account as I found it to be a complete rip off.

I get a delivery for some reason that was taken from DPD and given to AN POST. My last deliver came at 1.20 when their text said between 10.15 to 1pm. It should have been delivered when the they were doing the post instead of driving by my house two hours earlier. Disgraceful.

If I could give one star I would, PLEASE PLEASE DO NOT use addresspal in the United States, could not locate parcel after a number of weeks of chasing them, ZERO accountability for losing this parcel, scripted responses to each and every question, couldn't care less, pretending to offer a service but there is in fact no service, told me to go back to the VENDOR FOR A REFUND?? Absolute joke, please stay away

Site broke takes ages to loging keep getting errors when you can finally get in you cant update your detalis considering they decide how much your items are worth and overcharge you vat they could invest some in the IT department

Tracking system information extremely poor

I got a replacement On Post delivery box for my old one Very bad quality a powder coating finish So chipped after a few years I wanted to give it to my daughter So thought it was just a matter of giving them her postcode to attach inside box I was told know they couldn’t do that A new box is €90 so thought I would save her buying one They could paint it probably nothing a bit of primer and paint wouldn’t solve So my only option is to put it in my bin or take to recycling centre! On Post aren very environmentally friendly are they ! I was told they could collect it off me if I wanted I said no it was mine I paid for it I just wanted to pass it on as box works fine and such a shame to dump it in bin I was told to send in letter of complaint to GPO I am fuming with On Post They need to sort this out😡

An Post money "Smart" Account app ... Time for the monthly app uninstall / reinstall because it's crappy app doesn't work!