AdapthealthReviews 

7,871
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,027 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making interactions pleasant and informative. The service provided is frequently described as excellent, with many appreciating the efficient and courteous delivery service. Reviewers also highlight the exceptional customer service, noting the staff's knowledge and patience in explaining product usage and ensuring comfort. However, some customers also noted issues with product delivery, including items missing from orders or equipment arriving with defects. A few other people also felt that customer service could be unhelpful, with reports of long hold times, unreturned calls, and difficulty resolving billing errors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient experiences... See more

Product

Consumers find product experiences to be ambiguous, with some praising high-quality products and efficient... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting great service and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crystal knew just what to do with Ronnie’s Respiratory machine. You are so lucky to have her. She was nice and sympathetic to Ronnie’s needs and did all she could to give him better comfort and help h... See more

Rated 5 out of 5 stars

Tim was professional, attentive, easy to communicate with, and really does deserve a raise. So please honor him. He is terrific and did a wonderful job explaing the machine and services. Thank you

Rated 5 out of 5 stars

Equipment was delivered as expected and picked up when notified to do so. Dave, who delivered and picked up equipment was the one person that I had the most interaction with and he was very courteous... See more

Rated 5 out of 5 stars

The delivery driver was very friendly and helpful. He wanted to make sure that I was comfortable with how the wheelchair worked. Asking if I had any questions or concerns before he left. The be... See more


Company details

  1. Home Health Care Service

Written by the company

AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(7,871)

1,915 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My appointment

Tess was very patient and caring with me. She paid attention to my concern and knew how to help me. The receptionist was very kind as well.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Jake was excellent

Jake was excellent. He called in advance to let me know his ETA. Great customer service skills, very knowledgeable about the machines and equipment. Thank you Jakes for caring , your kindness and patience.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast, professional service from order to delivery

I placed an order for oxygen tanks and received it the next day. I have never had a problem with this company. They've been fast, efficient, professional, friendly and most helpful. I've been a customer for quite awhile now and have had no reason to change to another.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I was provided a very effective explanation of the proper use and care of my new CPAP machine. The AeroCare representative was friendly, professional, courteous and very well organized for our meeting. Our meeting was not rushed and our time together was used efficiently. The answers to all of my questions were presented clearly and easy to understand.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

i am happy to describe my experience

i am happy to describe my experience, to summarize, you hit the ball out of the park on the first pitch!

I left the hosptial Monday (1 JUN). I needed a bipap at home to help my post op recovery. tHE BIPAP was/is VITAL TO MY RECOVERY.
I did not have a bipap at home so the doctors ordered one thru you. And while we are waiting for you to deleiver the bibpap (which we understand takes some time), but I am very grateful that in the interim, YOU provided me with a stop gap measure (concentrated O2) to make my nights better. THANK YOU!
kURT

1 June 2026
Unprompted review
Rated 1 out of 5 stars

​I could write a book on how terrible…

​I could write a book on how terrible this company is, but I’ll keep it brief to save others the grief.
​My mother has late-stage Alzheimer's, and while she was recently fighting for her life in the Intensive Care Unit (ICU), I was being hounded by their representatives. I actually had a representative call to threaten to repossess my mother's medical equipment if I didn’t immediately provide proof of her illness and get her to a doctor. To harass a family during an ICU stay—and to show absolutely no couth, sensitivity, or understanding of a late-stage dementia patient's reality—is disgusting.
​On top of being heartless, they are completely incompetent. Their organization defines the phrase "the right hand doesn't know what the left hand is doing." I have received innumerable phone calls asking the exact same questions over and over again. My mother's doctor sends them the required information, but Adapt Health constantly loses it, fails to log it, or just continues to harass the family anyway.
​Dealing with them has caused nothing but immense stress and grief. If you or your loved one has a medical advocate, please let them handle this company so you don't have to subject yourself to these horrible people. Avoid Adapt Health at all costs.

3 June 2026
Unprompted review

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