AdapthealthReviews 

7,871
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,027 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitudes, making interactions pleasant and informative. The service provided is frequently described as excellent, with many appreciating the efficient and courteous delivery service. Reviewers also highlight the exceptional customer service, noting the staff's knowledge and patience in explaining product usage and ensuring comfort. However, some customers also noted issues with product delivery, including items missing from orders or equipment arriving with defects. A few other people also felt that customer service could be unhelpful, with reports of long hold times, unreturned calls, and difficulty resolving billing errors.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient experiences... See more

Product

Consumers find product experiences to be ambiguous, with some praising high-quality products and efficient... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting great service and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Crystal knew just what to do with Ronnie’s Respiratory machine. You are so lucky to have her. She was nice and sympathetic to Ronnie’s needs and did all she could to give him better comfort and help h... See more

Rated 5 out of 5 stars

Tim was professional, attentive, easy to communicate with, and really does deserve a raise. So please honor him. He is terrific and did a wonderful job explaing the machine and services. Thank you

Rated 5 out of 5 stars

Equipment was delivered as expected and picked up when notified to do so. Dave, who delivered and picked up equipment was the one person that I had the most interaction with and he was very courteous... See more

Rated 5 out of 5 stars

The delivery driver was very friendly and helpful. He wanted to make sure that I was comfortable with how the wheelchair worked. Asking if I had any questions or concerns before he left. The be... See more


Company details

  1. Home Health Care Service

Written by the company

AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(7,871)

1,915 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is awful…

The website I was sent to to setup was so difficult , took me and my husband some time to figure out. None of the invoices match what I’m being charged. I feel like I’m constantly being charged something when I haven’t done anything. These are charges other than my cpap rental.
Their customer service is awful, I don’t know how they got all these good reviews. I’ve emailed, takes weeks at times to get a reply and even then the question isn’t answered. They just throw an invoice at you or use a prompt and then the ticket is closed . This service feels like a scam.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

No details on charges

I have been getting auto pay charges to my credit card however I have never received any invoices for any of thge chartges. I went to their website and they show invoice history but no details pertaining to the charges.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

My New ResMed CPAP Machine…

I picked up my new ResMed CPAP Machine at McFarland Medical in Jefferson City TN
The location is only 5 minutes from home so that makes it very convenient for me to pick up my supplies.
The Technician explained everything about my CPAP Machine very well. She answered all of my questions.
The Mask my DR recommended didn't work well for me. So, she let me try a different one which worked much better. The entire process was excellent.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Everyone that came to me in hospital…

Everyone that came to me in hospital and at home was professional. All the nurses were kind and knew just what to do/ they were in and out quickly. The nurses and Dr. who talked to me over the internet were great. Thank s for all the help. Helen Lepore

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Impressive service

The gentleman that came here with the CPap was very knowledgeable and helpful. Showed me everything about the machine and answered my questions. The guy was great.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Jan is great

Jan is great. Easy to talk too, very knowledgeable. She answered all my questions. Also help my husband who is not a customer yet.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Crystal Gets More Than 5 Stars

Crystal knew just what to do with Ronnie’s Respiratory machine. You are so lucky to have her. She was nice and sympathetic to Ronnie’s needs and did all she could to give him better comfort and help him to breathe better. We appreciate so much her coming out on a Sunday to help us. We thank God everyday for the wonderful people at Hobbs and hope you know we care about all of you too.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

The service was very inaccurate

The service was very inaccurate. I came home from surgery with a major neck injury. They got me in a bed. That's extremely small. They said they were gonna bring the bed multiple times and it still hasn't arrived. This is not a company that I would recommend to anyone leaving the hospital.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

I was very pleased with the representative that came directly to my home wuth my new equipment. He assembled it on sight to match my needs. He even helped to modify my equipment to meet my request, which was above what was required of him. I was very pleased with the service I received and would happily use this provider again in the future for and other equipment needs I may need.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Wow what an amazing and friendly guy

Wow what an amazing and friendly guy! My family is so happy with the service. Very helpful and easy to follow. He even spoke Spanish which helped my parent understand him better!! Thank you God bless you

6 June 2026
Unprompted review

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