Acoustical Solutions Reviews 1,255

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in sound absorption and aesthetic appeal. The staff is frequently highlighted for their helpfulness, knowledge, and excellent customer service, making the purchasing process smooth and informative. Many people also appreciate the prompt and efficient delivery service. Though some people were dissatisfied with the product not working as advertised, others experienced issues with damaged items upon arrival, such as creased panels, damaged sealant tubes, or rolls with fork damage. A few customers also found the installation process challenging, particularly with ceiling applications, and noted that some panels arrived with crushed corners due to inadequate packaging.

What people talk about most

Product

Users describe positive interactions with product. Customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and knowledge of... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the excellent and awesome... See more

Delivery service

Clients share positive opinions on delivery service. Many reviewers highlight the efficiency and promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more

Rated 5 out of 5 stars

I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the servi... See more

Rated 5 out of 5 stars

The acoustic panels we ordered look and function great. Noise has been reduced substantially. We did have a small issue with a crease in one of the panels, but our sales rep, Kevin, took care of it im... See more

Rated 5 out of 5 stars

The product definitely works and the company is top notch in their field. Chad Glenn and Issac Hernandez were awesome at advising me what I needed to control a loud echo in my pickleball court buildi... See more



Company details

  1. Acoustical Consultant
  2. Building Materials Store
  3. Business to Business Service
  4. Manufacturer

Written by the company

Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Nice panels, terrible hardware, difficult installation

The panels themselves and the fabrics were very nice. The installation process was very difficult and the hanging hardware was cheap and brittle and broke when we tried to install the panels.

After reading the reply from acoustic solutions, I’m even further disappointed with their assumption that we didn’t understand how to install the panels. The process is simple although cumbersome and we did our best to align the markers. The reality is that it requires excessive force to snap onto the pegs because the plastic receptors are very hard plastic and were made too snug to insert properly. Acoustic solutions should try installing their own product and provide better service.

24 April 2025
Acoustical Solutions logo

Reply from Acoustical Solutions

We're so sorry the installation did not go smoothly for you. If pressure is applied to the panel when the screwhead and ratchet aren't aligned with the hole in the snap-on anchor, the snap-on anchor could chip. Using the marker plug helps mitigate misalignment. As each project can be slightly different, we encourage customers to call us so we can provide installation support as needed.

Rated 5 out of 5 stars

Outstanding PEPP panels

Outstanding P.E.P.P. panels were sent promptly in a well-packed manner and arrived unblemished. High quality panels at a reasonable price point. Thank you!

14 April 2025
Rated 5 out of 5 stars

Experienced and knowledgable staff

Experienced and knowledgable staff, notably Dave Watkinson, were readily available (many phone calls, emails and videos for product installation) to answer technical questions about use of mass loaded vinyl (MLV) for noise reduction in my home.
MLV muffled noise from PVC pipe rushing water to an acceptable level. The product was delivered in a timely manner. Customer service from start to finish was exceptional.

20 March 2025
Rated 5 out of 5 stars

Excellent Customer Service

I needed to order a replacement fabric for panels my company purchased several years ago. I did not know much about the order that I needed to look up in order to get the rate fabric. I honestly didn’t know if Accoustical Solutions was the correct company. I called the number on the website, and fortunately, David Watkinson,answered and was incredibly helpful and kind. He kept asking me questions to try to find the account until he found it. He then worked with me to make sure the fabric was a match. His customer service was top-tier. I appreciated it and I will continue to use this company whatever I need to put Sound panels in my restaurants .

14 March 2025
Rated 5 out of 5 stars

Great product and company!

Great product and company!
Fabric covered acoustic panels are well made, effective and look great in my home theater. Instead of using the included mounting clips, I used hot melt glue to hold a very strong hook and loop strip on the top edge of the rear of the panel. This attached easily to command strips attached to the wall for a removeable mount that could be easily re-positioned. Price was reasonable.
Also purchased roll of MLV that was very heavy but otherwise easy to handle. MLV was stapled to plywood panels, which were then wrapped with fabric before mounting acoustic panels referenced above. MLV is easily scuffed and needs to be covered for acceptable appearance. I didn't try paint, but suspect paint will not adhere well to the soft, flexible MLV.
Very satisfied with both the fabric covered acoustic panels and the MLV.

11 December 2024
Rated 5 out of 5 stars

I appreciated the free shipping

I appreciated the free shipping! My order arrived promptly and was well-packaged. Installing the retractable door sweep was a challenge since I had to mortar a large channel in the bottom of the door. But I'm pleased with the end result, and unit required only minor adjustment of the knob once I rehung the door to my surround sound room. It works as advertised and I am totally pleased. Great product! Thank you.

4 February 2025
Rated 5 out of 5 stars

Great Product

Accurate product description, easy to order online, timely delivery, arrived neatly packed and undamaged, looks good and works as expected. This is my 3rd order in several years, product and service has been consistent.

17 February 2025
Rated 5 out of 5 stars

Great products, easy to buy.

1. You have the products I was looking for.
2. Ordering was simple, fast and easy.
3. My order was filled and shipped quickly.

I only wish that I knew where I could get these same materials on the West Coast, because the shipping costs are prohibitive and unsustainable.

4 February 2025

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