Great customer service! I received free samples prior to purchase which helped a lot... received samples a few days after request (which surprised me) and it definitely helped with choosing right mate... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using their acoustical panels for a long time. I needed to install additional panels in my music room. Product is excellent; well made, aesthically pleasing, absorbs sound, and the servi... See more
The acoustic panels we ordered look and function great. Noise has been reduced substantially. We did have a small issue with a crease in one of the panels, but our sales rep, Kevin, took care of it im... See more
The product definitely works and the company is top notch in their field. Chad Glenn and Issac Hernandez were awesome at advising me what I needed to control a loud echo in my pickleball court buildi... See more
AudioSeal® Mass Loaded Vinyl (MLV) Soundproofing Barrier - 48" x 25', 1/8"
(10)
PrivacyShield® Soundproofing Door Seal Kit (Complete Set) 485-2DOORSEAL3684KIT
(8)
Iso-Step® Soundproofing Underlayment FLRIS5MM430
(8)
Acoustic Double Door Astragals
(7)
Impaling Clip - 100
(5)
PrivacyShield® Soundproofing Door Seal Kit (Top and Sides Only) 32032
(5)
Resilient Sound Isolation Clip (RSIC-1) - 50
(5)
Acoustic Door Threshold 564A 36-inch
(4)
Iso-Step® Soundproofing Underlayment FLRIS6MM430
(3)
AlphaSorb® Fabric Wrapped Acoustic Panel PN7012031SQNIMPL
(2)
Company details
Written by the company
Acoustical Solutions is the leading provider of acoustic panels, soundproofing, sound blocking and noise control solutions used in architectural and industrial applications throughout the world. We also offer commercial estimation services and installation services. Acoustical Solutions is unique because we have been solving customer problems since 1989. We focus on solving all types of acoustical problems from large scale construction projects to open office soundproofing problems to industrial projects requiring custom engineered enclosures. We offer the broadest range of products, and unlike our competitors, can provide turn-key solutions, including products, acoustical testing and installation. We have built our reputation based on providing excellent service to our customers. As your supplier, we warrant that our products will be free of manufacturer defects in workmanship and material. As such, we will replace defective products at our expense for up to one year after shipment. Our goal is to provide you the best value in the industry so that you become a loyal, long term customer of Acoustical Solutions. Our commitment to you is that we will deliver the best solution, the best customer service, at a competitive price.
Contact info
2420 Grenoble Road, 23294, Richmond, United States
- 800-782-5742
- info@acousticalsolutions.com
- acousticalsolutions.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to work with and fast shipping
11 February 2025
Great customer service and awesome…
Great customer service and awesome follow through with questions I had regarding wall application.
23 January 2025
talking to david and the other…
talking to david and the other employees there was very helpful! thanks for answering the phone and being full of knowledge! great experience!
23 January 2025
The blind fit perfectly and was easy to…
The blind fit perfectly and was easy to install
21 January 2025
Perfect Satisfaction
Salesperson was polite, intelligent, informed, and helpful. The product was immaculately packed.
I received ample delivery notice.
Instructions were perfectly clear.
Every step of the installation process was logical and flawless. The quality of the merchandise was superior. I wish every merchant was as efficient as Acoustical Solutions!
7 February 2025
Good Service
Every time I've ordered from a Acoustical Solutions I've received My items in a timely manner for a reasonable price. None of the items I've purchased have arrived damaged.
14 January 2025
Good product, poor customer satisfaction
I have a mixed review here. I bought sound insulating foam with sticky back. The sound expert that I was in touch with did a poor job of describing the product and how much is in the box. I got a lot more than I thought.The products are great and as described. What I received was sound insulating it had no sticky back. Their solution was to send me a roll of two sided sticky tape. It works, but it’s very difficult to handle. They also said they give me a credit. For the amount I paid for the product the credit was less than 4% of the price. Pretty petty on their side. Downvote on customer service and satisfaction. Upvote on the product.
18 November 2024
Unprompted review
Reply from Acoustical Solutions
Hi John,
We are sorry you've experienced this issue. We're unable to determine which order you are referring to, though -- the circumstance and solution you've described isn't common. We are hoping you can provide us with more information so we can better understand what happened. We would love to help you find a better fix.
acoustic panels issue with second shipment
I had purchased large room acoustic panel packages. The metal claw fasteners were great to install. I late added a few additional panels later. The metal claw fasteners more difficult to install. My panels seem sightly larger too. I’m going need to reinstall two 4-foot by 2-foot panels. I have to patch 24 holes then reinstall.
7 January 2025
Helpful Company
Very helpful company. Questions and recommendations are made in a timely basis, making the process of installing Sound Boards in our conference room relatively easy.
7 January 2025
install was easy
install was easy, even though I used wall mount for my ceiling, they're locked in. good quality. hope it worls!
2 January 2025
fast shipping and very easy to work with.
fast shipping and very easy to work with. if i ever need to soundproof anything again they are who i will go to
31 January 2025
Unprompted review
intelligent response on the phone
intelligent response on the phone
amazingly send fabric samples for a small order
order showed up on time.
fabric is actually greate
what else?
9 January 2025
The materials are exactly as described
The materials are exactly as described. The salesman at Acoustical Solutions was extremely helpful and polite. Quick Delivery. Highly Recommend.
7 January 2025
The project I ordered the cloth for has…
The project I ordered the cloth for has not been completed yet but the cloth arrived in good shape on time and looks good.
16 December 2024
Wonderful products and customer service…
Wonderful products and customer service ! The only thing is i wish they’d created installation videos for their products . Like a YouTube channel. But what they do have right now they manage excellent on all fronts!
31 December 2024
Fantastic product and better customer…
Fantastic product and better customer service by Kevin!
3 December 2024
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