Acklam Cars logo
Visit website

Acklam Cars Reviews 

3,711
•
TrustScore 5 out of 5

4.9

Car Dealer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 301 reviews, customers overwhelmingly had an excellent experience with this company. Reviewers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the car buying process smooth and stress-free. People appreciate the first-class service and welcoming approach, often becoming repeat customers due to the seamless user experience and high quality of the vehicles. Many highlight thoughtful touches like complimentary flowers and full fuel tanks, enhancing the handover. The high standard of vehicle preparation and impressive car selection are frequently mentioned. Their ability to source specific vehicles and commitment to satisfaction contribute to a positive buying journey.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional... See more

Product

Customers consistently note positive experiences with the product, with many expressing satisfaction with... See more

User experience

Customers report overwhelmingly positive experiences, describing the process as smooth, straightforward, and... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more

Rated 5 out of 5 stars

what i enjoyed about purchasing from Richard was that there was no messing around! I called him had a honest professional conversation about the vehicle i was interested in. I told him exactly what i... See more

Rated 5 out of 5 stars

So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more

Rated 5 out of 5 stars

Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me. The Lotus Emira Joe sold me is immaculate - and the... See more

Company details

  1. Car Dealer
  2. Motor Vehicle Dealer
  3. Used Car Dealer

Written by the company

Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.

Acklam Car Centre

Written by the company

The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,711)

287 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

5⭐️ Experience on my Golf GTI Clubsport

It was a fantastic experience buying a car from Acklam Cars from start to finish. All of the staff are extremely friendly and willing to help with anything. They make sure that you feel very welcome. Joe was fantastic and alongside his colleagues made everything feel so special. Jake ensured that I knew how to use everything in my car before I left and did not rush the handover. Would definitely buy a car from here again and would 100% recommend Acklam Cars! Thank you so much!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

I contacted Acklam spoke to Liam who…

I contacted Acklam spoke to Liam who was excellent the whole process was dealt with in record time even arranged the delivery within a day never had such a easy purchase you couldn't ask for a more perfect way to buy a car from start to finish.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

New car day

From start to finish joe and the team were on the ball jumped though hoops to sort out the real deal for both of us
This is the 3rd car I bought from them really over the moon with the service

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I would just like to thank Joe and all…

I would just like to thank Joe and all the team at Acklam Cars .
Very professional and nothing was too much .
This is my second car from Joe and hopefully see you in about 18months or so for another one .
Thanks again .

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company, great people, great cars!!

I bought my car from Acklam and was really impressed with the service. Paddy was helpful, readily available to answer any questions (even in his day off), straightforward, and made the whole process very smooth. I’m delighted with the car and would happily recommend Acklam cars to anyone looking for great service and quality vehicles.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

Great dealership

Great company to deal with and premises are stunning adding to the whole experience. I dealt with Paddy and he always answered the phone and made trading my car against there’s seamless. Definitely deal with again cheers guys

19 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look