Recently bought a Defender from Acklam Cars and dealt with Joe throughout. Hands down the easiest car purchase I’ve ever made. No pressure, no sales patter — just honest, straightforward serv... See more
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Reviews shaping this summary
So why do I keep going back to Acklams? The answer to that is simple, they're the best. I've said before, excellence comes from the top down and bottom up. From the owner Chris to the entire team. I'v... See more
Company replied
Just pick up another great car from the guys at Acklam Cars I have been going to Chris and the lads for twenty year and have had no reason to go anywhere else The professional way you... See more
Great experience from top to bottom. Gave me a decent trade in on my car (a convertible, around Christmas) when everyone else was low balling me. The Lotus Emira Joe sold me is immaculate - and the... See more
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Company details
Written by the company
Acklam Cars has been established for over 20 years and has become a real success story improving year on year in all facets of the business. We focus on buying the very best stock, pricing it correctly using our live pricing strategy and ensuring that our customers are at the height of the business. The ethos of the garage from the very start of the process is to provide the customer with the best experience of buying and selling a car. Our teams are led by highly professional people who ultimately want the best for both the customer and the business, so whether you come to Acklam Cars to buy something special, or just to browse, we are here to offer you a very personal and memorable level of service. Since being founded in 2001, we have retailed and sold approximately 30,000 cars throughout the UK and overseas. We owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. We have the largest independent facility in Teesside, which is fully equipped with a purpose built forecourt and an indoor showroom. Selling and buying a wide range of cars and vehicles including sports, prestige and 4x4’s, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling, ensuring a hassle-free experience for the customer. This is where our Heritage is found and where our success stems from. We pride ourselves on excellent reputation and the multiple awards granted to us over the years, including AutoTrader’s Customer Excellence Award 2020 and three year’s in a row CarGuru’s Top Rated Dealer Awards 2018, 2019, 2020. On top of this, we have thousands of internet reviews with over one thousand five star reviews on TrustPilot alone. We would like to offer our sincerest thank you to Acklam Cars customers of the past, present and future.
Acklam Car Centre
Written by the company
- The North-East's largest independent Sports, Performance, Prestige and 4x4 dealership
- Whether you're at Acklam to buy something special, or you would just like to browse, we want to offer you a very personal level of service leaving you with a great impression and you wanting to come back. Here at Acklam Car Centre we are very proud to have the largest independent facility in Teesside which is fully equipped with a purpose built forecourt and indoor showroom. Selling and buying a wide range of cars and vehicles including prestige, 4x4 and sports, we guide each one of our customers through the entire process of buying, finance arrangements, servicing and selling ensuring a hassle-free experience for the customer. Since being founded, we have retailed and sold approximately 17,000 cars throughout the UK and overseas. Most importantly, we owe our success not only to ourselves and our team, but to our customers and their loyalty for choosing us and staying with us. This is where our Heritage is found and where our success stems from. We offer our sincerest thank you to Acklam Car Centre customers of past, present and future.
Contact info
237 Acklam Road, TS57AB, Middlesbrough, United Kingdom
- 01642 813376
- enquiries@acklamcarcentre.co.uk
- acklamcarcentre.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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This garage knows how to sell cars
This garage knows how to sell cars, how to buy cars and their customer service is premium grade.
Best experience ever car purchase and part ex experience with special mention to Joe
25 November 2025
Unprompted review
Outstanding service once again
Outstanding service once again from Joe and all the team at Aklam cars. I would highly recommend Aklam cars.
12 November 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars once again. We're delighted to hear Joe and the whole team provided another outstanding service.
Your continued support and recommendation mean a great deal to us. We'll be sure to pass on your kind words to Joe and the wider team.
Thank you again for choosing Acklam Cars, and we look forward to welcoming you back in the future!
All the best,
Everyone at Acklam Cars
What A 5 Star Experience Followed With…
What A 5 Star Experience Followed With A 5 Star Service The Whole Team Lead By Joe Provides Something Special When Buying A Car Online.. I’ll Most Definitely Recommend Acklam Cars 👍
24 November 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic 5-star review. We're delighted to hear you received a 5-star service from the whole team at Acklam Cars.
It's fantastic to know Joe and the team made the experience of buying a car online feel so special and straightforward. We'll be sure to pass on your kind words to Joe and the wider team.
Thank you again for your fantastic recommendation. We truly appreciate your support and hope you're enjoying your new car!
All the best,
Everyone at Acklam Cars
Excellent customer service yet again
Excellent customer service yet again
This is the second car I have purchased from Acklam cars
A big thank you to Joe and the team
I would highly recommend
18 November 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review and for choosing Acklam Cars for your second vehicle!
We're delighted to hear you received excellent customer service yet again.
We truly appreciate your recommendation and look forward to welcoming you back to Acklam Cars in the future!
All the best,
Everyone at Acklam Cars
Great customer service
Great customer service , Fantastic lads paddy did his best to secure a great deal and was a very professional service 100% all round .
20 November 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you received great customer service and found the team so fantastic to deal with.
It's great to know Paddy went above and beyond to secure you a great deal and provided such a professional service throughout the process. We'll be sure to pass on your kind words to him.
Thank you for your 100% recommendation and support. We hope you're enjoying your new car and look forward to welcoming you back to Acklam Cars in the future!
All the best,
Everyone at Acklam Cars
Joe and the team at Acklam were great
Joe and the team at Acklam were great, would recommend anyone to buy a car here and will definitely be a returning customer.
18 November 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear Joe and the team at Acklam Cars provided such a great experience.
Your recommendation means a great deal to us, and we're thrilled to hear you'll be returning as a customer in the future. We look forward to welcoming you back to Acklam Cars for your next vehicle!
All the best,
Everyone at Acklam Cars
Super easy to deal with
Super easy to deal with, cars are all exceptional and very efficient service throughout. So much so I bought my 2nd car from them within 6 months. Range Rover and Ferrari
1 October 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such an incredible review and for choosing Acklam Cars for your third vehicle!
We're absolutely delighted to hear Joe and the whole team have continued to raise the bar and provide an exceptional experience every time. Your continued support and loyalty mean a great deal to us.
It's fantastic to know you found the team knowledgeable, welcoming and genuinely committed to making the entire process smooth, stress-free and enjoyable. We'll be sure to pass on your kind words to Joe and the wider team.
Thank you again for your incredible recommendation and for your continued trust in Acklam Cars. We truly appreciate your support and look forward to welcoming you back.
All the best,
Everyone at Acklam Cars
Outstanding service yet again
Outstanding service yet again! This is the third car I’ve purchased from Acklam Car Centre, and every time they somehow manage to raise the bar even higher. Joe and the whole team are absolutely exceptional, knowledgeable, welcoming and genuinely committed to providing a first class experience. Nothing is ever too much trouble and they make the entire process smooth, stress-free and enjoyable.
Their professionalism, honesty and attention to detail are unmatched and it’s clear they take real pride in what they do. I can’t thank Joe and the staff enough for going above and beyond for me. I wouldn’t hesitate for a second to recommend Acklam Car Centre. They’re the best in the business!
19 November 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such an incredible review and for choosing Acklam Cars for your third vehicle!
We're truly grateful for your continued support and are delighted to hear Joe and the whole team continue to provide such an exceptional experience.
It's fantastic to know our professionalism, attention to detail and commitment to customer care have made every purchase smooth, stress-free and enjoyable.
We'll be sure to pass on your kind words to Joe and the wider team. Reviews like this mean a great deal to everyone at Acklam Cars and we're incredibly proud to have your continued trust and recommendation.
Thank you again for your support — we look forward to welcoming you back for your next vehicle!
All the best,
Everyone at Acklam Cars
AVOID
Just purchased an Audi RS6 Performance Carbon Vorsprung from Paddy at Acklam Cars for £106k. They advertised the car as only having 2 previous owners but when I received the V5C I find out that I am the fourth owner despite the car only being 28months old. Therefore it had THREE previous owners and not TWO. They also advertised the car as having a FULL AUDI service history and I then find out that this is also wrong as the first service was carried out by a Jaguar Land Rover dealer. Don`t be took in by their slick advertising and expensive cars as when you have a problem with them they will not engage. This matter is now in the hands of my solicitor due to the false advertising and misrepresentation from Acklam Cars. I would like to point out to Acklam Cars that In the UK, if a used car is misrepresented, the garage or seller has a legal obligation to refund the buyer if the car is faulty or not as described. The Consumer Rights Act provides a short-term right to reject a faulty vehicle within the first 30 days of purchase, allowing for a full refund. I emailed Acklam Cars two weeks after I purchased the car to request a full refund but they decided to ignore me.
To all potential customers do your own research as once you purchase a car from Acklam Cars they will stonewall you and try to deny you your legal protections.
4 August 2025
Unprompted review
Reply from Acklam Cars
Hi there,
We appreciate you taking the time to share your experience with us. We take all customer feedback very seriously & use it to improve our service offerings.
Kind regards,
Acklam Cars
Weston
Upon arrival made very welcome, the team were very polite , knowledgeable and very helpful, the transfer of cars was seamless.
Will definitely buy from them again. Thank you for making the experience of buying our new car a very special one.
14 November 2025
Reply from Acklam Cars
Thank you for taking the time to leave such a wonderful review. We're delighted to hear you received such a warm welcome and found the team polite, knowledgeable and helpful throughout your visit.
It's fantastic to know the transfer of vehicles was seamless and that we could help make buying your new car such a special experience. We'll be sure to pass on your kind words to the team.
Thank you again for your support. We look forward to welcoming you back to Acklam Cars in the future!
All the best,
Everyone at Acklam Cars
Amazing place to buy from.
I buy quite a lot of cars and the guys at Acklam cars are so easy to deal with, also the cars are beautifully presented in an amazing showroom.
14 November 2025
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you find the team at Acklam Cars so easy to deal with, especially with your experience of purchasing a number of vehicles.
It's fantastic to know you appreciate the quality of our cars and the way they are presented in our showroom. We take great pride in creating the best possible experience for our customers.
We truly appreciate your kind words and continued support. We look forward to welcoming you back to Acklam Cars in the future!
All the best,
Everyone at Acklam Cars
Outstanding customer service provided…
Outstanding customer service provided by Liam Martin and the team at Acklam Cars. I fully recommend them for your car trades and purchases most of which for me was conducted over text and email. Total professionals with the personal touch including collection and delivery options linked to Opus24 another considerable offering from Acklam Cars. Thank you for my 911 Sport Classic, dream car and the best service provided.
8 October 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such an incredible review. We're delighted to hear Liam and the wider team at Acklam Cars provided such outstanding customer service throughout your experience.
It's fantastic to know we were able to make the process so smooth, with much of the communication handled conveniently over text and email. We're also pleased you appreciated the collection and delivery options, alongside the wider services available through Opus24.
Most importantly, congratulations on your incredible 911 Sport Classic! We're thrilled to have helped you purchase your dream car and are delighted that the service matched the occasion.
Thank you again for your fantastic recommendation and kind words. We hope you're enjoying your dream car and look forward to welcoming you back to Acklam Cars in the future!
All the best,
Everyone at Acklam Cars
Outstanding Service Experience!
Outstanding Service Experience!
I called Acklam Cars to enquire about one of their cars I was interested in buying. From that call, the service I experienced with Joe, going through all the details of the car, paper work, reassurances here and there, offering to do the paper work for my part exchange as I had could not find my V5, to giving me a good rate for the PX.... I could say was well beyond 5*
When I confirmed the exchange and pick up date, I was told I'd not have to wait for long for the process and this was the first time I spent less than 30mins at a dealership sorting out the purchase and exchange. Literally took 3mins (I think that was John) for the paper work to be completed and spent the rest just going through the car itself.
Claire gave a fantastic after sales care as well.
Already sent their details to friends of mine who are now looking to make their next car purchase.
5 November 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such an incredible review. We're delighted to hear your experience with Acklam Cars went well beyond a 5-star service!
It's fantastic to know Joe was able to guide you through every stage of the process, from discussing the vehicle and answering your questions to helping with the paperwork for your part exchange and securing you a great price. We're also pleased to hear the collection process was so quick and efficient, allowing you to spend more time enjoying your new car rather than waiting around.
We'll be sure to pass on your kind words to Joe, John and Claire. It's fantastic to hear Claire provided such great after-sales care too.
Thank you again for your fantastic recommendation and for sharing our details with your friends. We truly appreciate your support and hope you're enjoying your new car!
All the best,
Everyone at Acklam Cars
Top level service to go with high quality vehicles.
The thing that attracted me to Acklam Cars was their use of social media and the way they presented the wide range of vehicles they had on offer. When I decided to take the plunge and visit the show room I was approached, welcomed and encouraged to look around. Dealing with Paddy was extremely straightforward, professional and was without all of the usual things that occur at a main dealer. I’ve purchased a number of high end vehicles over the years and this was the best experience by far.
11 November 2025
Unprompted review
Exceptional customer service
Exceptional customer service, attention to detail and experience. Drove round trip over 800 miles to make the PX and pick up the new car absolutely worth it. Thanks Joe, I will be back again
10 November 2025
Unprompted review
Fantastic customer service again from…
Fantastic customer service again from Joe at Acklam Cars - third purchase from them now, would highly recommend them - their expertise and knowledge is outstanding, very professional, friendly and prestige company. Everything done for us ready for collection - super quick and smooth handover. Superb cars.
9 November 2025
Unprompted review
Top to bottom excellence shines through
From start to finish the service by Aklam cars and the team has been top drawer. From enquiry on a Sunday to collecting on Saturday the buying experience has been hassle free and beyond my expectations. The business is founded on customer care and going the extra mile such as fitting a ghost with a short lead time, handling reg transfers and a slick handover & part ex. It’s a pleasure to write such a positive review and it was well worth the 400 mile round trip as the car was absolutely perfect and exactly as described. If you are in the market for a quality car coupled with fantastic service then Aklam cars are the business to go to.
8 November 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such an incredible review. We're delighted to hear the team at Acklam Cars provided such an excellent experience from your initial enquiry on a Sunday through to collecting your vehicle on Saturday.
It's fantastic to know the whole process was hassle-free and exceeded your expectations. We're especially pleased we could help with the Ghost installation at short notice, handle the registration transfers and make the part exchange and handover as smooth as possible.
Thank you for making the 400-mile round trip to purchase from us. We're delighted to hear the car was exactly as described and that you found the journey worthwhile.
Your kind words about our commitment to customer care and going the extra mile mean a great deal to the whole team.
Thank you again for your fantastic recommendation.
We hope you're enjoying your new car and look forward to welcoming you back to Acklam Cars in the future!
All the best,
Everyone at Acklam Cars
Couldn’t have done more for me
Couldn’t have done more for me . Really helpful and car is brilliant
4 November 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave your review. We're delighted to hear the team couldn't have done more for you and that you found everyone so helpful throughout the process.
It's fantastic to know you're pleased with your new car and that it's living up to expectations. We truly appreciate your kind words and support.
All the best,
Everyone at Acklam Cars
Top service from call to collection!
Having bought cars only from main dealers in the past, I was apprehensive heading into the unknown, but from the first enquiry call through to collecting my new car, my goodness, a first class service all round. Knowledgeable, friendly and fair throughout, I wouldn’t hesitate in recommending Joe and his team at Aklam.
31 October 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that, despite being apprehensive about purchasing from a dealership outside of the main dealer network, you received a first-class service from your initial enquiry through to collecting your new car.
It's fantastic to know you found Joe and the wider team knowledgeable, friendly and fair throughout the process.
We'll be sure to pass on your kind words to Joe and the team.
We truly appreciate your recommendation and are delighted we could make your experience such a positive one.
We hope you're enjoying your new car and look forward to welcoming you back to Acklam Cars in the future!
All the best,
Everyone at Acklam Cars
I bought a Mercedes from Acklam Cars
I bought a Mercedes from Acklam Cars. Probably the least expensive car in their showroom but I was treated just as well as their high end customers. The car is immaculate and very well prepared with quality new tyres. I can't fault it. A very professional company.
29 October 2025
Unprompted review
Reply from Acklam Cars
Thank you for taking the time to leave such a fantastic review. We're delighted to hear you had such a positive experience purchasing your Mercedes from Acklam Cars.
We believe every customer deserves the same high level of service, regardless of the vehicle they're purchasing, so it's fantastic to hear you felt so well looked after. We're also pleased to know you were impressed with the condition of the car, its preparation and the quality new tyres.
Thank you for your kind words about our professionalism. We truly appreciate your support and hope you're enjoying your Mercedes!
All the best,
Everyone at Acklam Cars
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