Ace Energy Bath Reviews 

503
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, politeness, and efficiency in all interactions. Many appreciate the quick response times and the straightforward booking process, which includes timely updates and reminders. Reviewers frequently mention the team's ability to arrive on time, keep them informed, and complete work cleanly without disruption. The company is highly recommended for its reliable service across various needs, from electrical to plumbing and boiler maintenance. However, a few other people also felt that some engineers lacked experience, specifically noting instances where issues were not thoroughly investigated.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their politeness, efficiency,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to make... See more

Response time

Customers had positive experiences with response times, with many appreciating the quick and helpful service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

503 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(503)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and reassuring

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout.
Ace always respond quickly which is what you need in a crisis! That is why we use them.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

A rapid response from the plumber

A rapid response from the plumber. I would ask for Jack every time I needed help of that sort. After much thought he solved what had been an ongoing problem for several years.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

6 years on the trot

Have been using Ace to maintain our boiler for 6 years now and would highly recommend them. The service is great, easy to book, good communication and the team are easy to work with. They are very trustworthy and won't simply try to sell you a new boiler!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable, friendly, reasonable price, and accommodating on getting the job done quickly. My shower blew up, so sourced and fitted a new one. Would recommend

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Always been very happy with the service. Ace installed our boiler 5 years ago which has all been working perfectly since, and every engineer is always very friendly and helpful. Thank you!

7 October 2025
Unprompted review
Rated 5 out of 5 stars

As usual first class service from Ace Energy

Ace Energy installed out boiler in 2020 and have carried out the annual service from 2021. We have always been pleased with the friendly, efficient and professionalism of the engineers. These aspects were all to the fore when this year's service was carried out today by the Ace Energy engineer, Liam, and his colleague, who we think was an apprentice. Given all the above my wife and I recommend Ace Energy to anyone who wants first class service at a reasonable price.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Professional, Reliable Service

Since I have found Ace Energy Bath, I haven't used any other company. They have taken the headache out of resolving electrical problems for me. They are wonderfully efficient and great communicators. My call was answered immediately and a date fixed. I received reminders and a text to say when my electrician would be arriving. He was perfectly on time. Hugo is friendly and polite and he works conscientiously and efficiently. He also explains the problems and solutions clearly. All very professional and no nonsense!! And my invoice was already in my inbox by the time Hugo had left. I am very happy to recommend Ace Energy Bath

19 August 2025
Unprompted review
Rated 5 out of 5 stars

We have used Ace Energy for years

We have used Ace energy for years for both home and our office, they are totally reliable, professional, knowledgeable and a pleasure to work with with, I would not hesitate to highly recommend them for both plumbing and electrical installations, thank you team you are truly excellent.

12 August 2025
Unprompted review

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