Accommodation.co.uk Reviews 

881
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers overwhelmingly had a great experience with this company, highlighting consistently reliable service. Consumers frequently praise the helpful and professional staff for making rental and moving processes remarkably smooth and stress-free. Clients appreciate the prompt responses, clear communication, and consistent updates provided by agents regarding property management and viewings. Some reviewers were not happy with response times and communication, noting that getting in touch could sometimes be difficult. A few customers also mentioned experiencing frustrating delays with maintenance requests, administrative follow-ups, and getting timely replies. Additionally, individuals pointed out occasional difficulties during the screening procedure or when trying to resolve billing matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Clients share positive opinions on service, highlighting how reliable, fast, and helpful the team is... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being accommodating,... See more

Response time

Users describe positive interactions with response time, noting that consumers always received quick replies... See more

User experience

People report positive experiences with user experience, noting that it made the process really simple, easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a really solid experience with Accommodation.co.uk from start to finish. Everything was explained clearly, and whenever I messaged or called, someone got back to me quickly. It made the whole pr... See more

Rated 5 out of 5 stars

just had new tenants move into a rental flat. very happy with the work carried out by Hayley, Hayley answered all my questions promptly she carried out many viewings to try and find me suitable tenant... See more

Rated 5 out of 5 stars

I recently used Accommodation.co.uk and was genuinely impressed. The whole process was fast and reliable, and I felt looked after from the very beginning. Communication was quick and clear, which made... See more

Rated 5 out of 5 stars

So pleased with Accommodation.co.uk! Aaron helped us sort our tenancy, was prompt, polite and respectful. Definitely recommend using them, went above and beyond for us! Thank you very much Aaron.


Company details

  1. Real Estate Rental Agency
  2. also in
  3. Apartment Rental Agency
  4. Property Management Company
  5. Real Estate Agency
  6. Real Estate Agents
  7. Real Estate Appraiser

Written by the company

Next-generation letting agency that combines the best Local Lettings Agents with industry-leading technology. We’re on a mission to change the rental experience for the better. Through supporting our local agents on the ground, giving landlords their valuable time back, and being there for our tenants when they have an issue. At every stage, we’re putting people first. Web only? That’s just not us. So much more than just a ‘.co.uk’ company, we’re able to deliver a personal service across the UK but with the added advantage of also having great technology behind us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

881 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(881)

132 reviews in the last 12 months

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Rated 1 out of 5 stars

Had a viewing booked for 13:00 at a…

Had a viewing booked for 13:00 at a property. Traveled 2 hours to get there to view it and no estate agent was there to show us round. Waiting around 15 minutes before calling the office only to find out the property had already been taken and let to someone else. Had no cancellation email or text letting us know not to waste our time or fuel getting there. Very frustrating and to top it off no apology given.

13 August 2025
Unprompted review
Accommodation.co.uk logo

Reply from Accommodation.co.uk

Hi Elliott,

Thank you for taking the time to share your feedback.
I’m very sorry to hear about your experience and completely understand how frustrating it must have been to travel such a long distance for the viewing.
I’ve checked our records, and I can confirm that an email was sent prior to the appointment to advise that the viewing had been cancelled.
Please accept our sincere apologies for the inconvenience this caused.
Thank you again for your understanding and for bringing this to our attention.

Scott

Rated 5 out of 5 stars

Exceptional service from Aaron

Aaron was absolutely fantastic to deal with — super efficient, responsive, and professional from start to finish. Every query was answered quickly, and nothing was too much trouble. He made the whole process smooth and stress-free, and it was clear he genuinely cared about providing the best experience possible. Highly recommended!

11 August 2025
Unprompted review
Rated 5 out of 5 stars

I have had the pleasure of doing a…

I have had the pleasure of doing a number of jobs for accommodation and haven't had any issues. They have always been quick to reply. Very polite and thanks to Maz , Scott and Sean for prompt payments and regular updates... more than happy to carry out more work as and when im needed.. thank you

8 August 2025
Unprompted review
Rated 5 out of 5 stars

Helpful staff

Staff we very helpful throughout our tenancy, always responsive and understanding.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Do not use Accommodation.co.uk

Do not, under any circumstances, use accommodation.co.uk

The disaster started the moment Brooke, the so-called letting agent, couldn’t even bother to show up to our viewing on time — and gave zero notice. That should have been the first red flag. Instead, we got sucked into a two-week circus called a “vetting process,” only to be told, five days before move-in, that we “didn’t meet the requirements.”

During this fiasco, I begged for phone calls, rang their office hundreds of times, and was met with a wall of silence. Brooke wouldn’t pick up the phone, wouldn’t answer, wouldn’t communicate like a professional human being. When she finally managed to arrange a call, she rang the wrong person — not even the lead tenant. It would be funny if it weren’t so infuriating.

And then, when we were down to the wire, panicked and desperate for somewhere to live, they had the gall — the audacity — to suggest we hand over £6,000 to “secure” the flat.

Accommodation.com isn’t just incompetent — they are insulting, exploitative, and a masterclass in how not to run a business

25 July 2025
Unprompted review
Accommodation.co.uk logo

Reply from Accommodation.co.uk

Thank you for your feedback. While we’re sorry to hear your experience was not as you had hoped, we would like to clarify a few points.
The viewing began a few minutes later than scheduled due to traffic and an earlier appointment running over — we apologise for any inconvenience this caused.
Your application was processed through our referencing partner in the usual way. Unfortunately, your group did not meet the required referencing criteria. As advised, communication regarding these checks needed to be made directly with our referencing partner, and delays occurred due to missing or incomplete information.
When it became clear that the affordability criteria would not be met, we explored an alternative option — to pay the shortfall up front, alongside the first month’s rent and deposit. This totalled approximately £6,000 for the City Centre apartment and was entirely optional. Without meeting the affordability requirement or choosing the alternative, the tenancy could not proceed.
We understand this outcome was disappointing, but the referencing process is in place to ensure suitability for both tenants and landlords. We wish you the very best in securing accommodation.
Scott George

Rated 1 out of 5 stars

The worst company ever

The worst company ever. Caught the landlord looking through the back windows, told this company about it and they said, well it’s his house. Now they are trying to steal my deposit, saying work is needed when the house was handed back in better condition than when we moved in. I would avoid at all
costs

Yes please Scott, can you share the document I signed or the message I sent to say that the landlord could perv through my windows at my girlfriend when I was at work.

25 July 2025
Unprompted review
Accommodation.co.uk logo

Reply from Accommodation.co.uk

Hi Daniel,
Thank you for your review. While we respect your right to share your experience, we feel it’s important to clarify some key points for accuracy.
Your concerns were fully investigated by Rent Smart Wales, the governing body for landlords and agents in Wales, who found no issues with our conduct. I have also addressed similar points in my response to your partner Stacey’s review.
The landlord’s visit you mentioned was arranged with you in advance and formed part of the agreed communication throughout your tenancy. We have a full record of these arrangements, which was also provided to Rent Smart Wales, and can share this timeline if required.
With regard to your deposit, the matter remains ongoing and is currently being discussed between you and your property manager, Richard.
We take all feedback seriously, but our responses are always based on verifiable records and our compliance with legal obligations.
Scott George

Rated 5 out of 5 stars

Accommodation is the agent for our…

Accommodation is the agent for our property Barking Riverside and Richard is the person with whom we always be connected.He the best at his job and always there for us to resolve the queries.Thank you so much for your help Richard as always.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Review from Ropeworks, Barking - Great work and I am very much satisfied

Accomodation is the agent for my property in Ropeworks Barking, Essex. Richard Petrie is our point of contact. He is doing a fabulous job as agent. His response time is very quick. He understand the tenant issues and responds promptly. We faced a mojor issue and fire broke out, Richard played a crucial role between landlord and us, provided necessary support and follows up. Continue to perform your good job. I am happy customer.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a great experience with Accommodafion. They did an excellent job finding a suitable tenant for our propert-quickly, efficiently and with clear communication throughout the entire process. John made sure that everything went smoothly from start to finish , and we felt confident and supported at every step. Highly recommend their service!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Accommodation.co.uk

I have had a great experience with Accommodation.co.uk whilst moving over to Manchester. Aaron Short was friendly, knowledgeable and helpful, responding quickly and helping me find the right spot to rent. During the very busy viewings he still took time to answer all of our individual questions, helped adapt the contract to my specific renting needs, and made the whole process pleasant and easy. Would absolutely recommend renting through them.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Dan is the best!

Dan has been super helpful from the beginning. He addressed us personally by name and really made us feel like he was advocating for us. We found a beautiful property for our small family to move into with Dan’s help. We highly recommend him as an agent.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

My partner and I had the absolute…

My partner and I had the absolute pleasure of working with Dan while searching for a 2-bedroom accommodation in Leeds for our growing family. From the very first interaction, Dan was incredibly professional, responsive, and genuinely supportive.

He listened carefully to what we needed and went above and beyond to ensure we found a place that truly felt like home. Thanks to Dan’s help, we secured a lovely 2-bedroom flat that meets all our needs it’s been a smooth and stress-free process from start to finish.

It’s rare to find agents who are this dedicated, and we’re genuinely grateful for his help. Highly recommend working with Dan if you’re looking for accommodation in Leeds!

Kenny

17 July 2025
Unprompted review

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