Accident Claim Helpline Reviews 

593
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professional staff, described as helpful, supportive, and efficient in handling claims. People appreciate the clear communication and the ease with which their cases are managed, often feeling reassured and stress-free. Customer service is frequently highlighted for its personalized approach, with staff explaining processes and keeping individuals informed. Reviewers also commend the company's efficiency and quick response times, especially for providing courtesy vehicles. Many reported their cars collected and replacements delivered, often within hours or by the next day, making accident aftermath less disruptive. This prompt and effective claims handling significantly contributes to the overall positive experience.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the promptness, politeness, and high... See more

Staff

Clients share positive opinions on staff, consistently describing them as helpful, polite, and professional.... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness, efficiency, and... See more

Claim

Customers consistently note positive experiences with claim, praising the helpfulness and efficiency of the... See more

Response time

Customers had positive experiences with response times, consistently reporting quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called the helpline yesterday to report a new claim and spoke with an advisor called Tom Dean. He was super helpful, supportive and efficient and explained the whole process to me in detail as well... See more

Company replied

Rated 5 out of 5 stars

Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more

Rated 5 out of 5 stars

I got to ACHL purely by accident when I was calling my own insurance group. They immediately kept me at ease, and arranged a hire car for me so I could drive back from Manchester to London. The c... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Accident Claim helpline with your excellent service after my accident on the 27th Oct. Tom Dean handled my claim very calmly and professionally. He helped me through the red tape a... See more

Company replied


Company details

  1. Legal Services

Written by the company

Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.


Contact info

4.8

Excellent

TrustScore 5 out of 5

593 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(593)

234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dealing at present with this company

Dealing at present with this company. They are very good fast efficient, patient and courteous.

26 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you for taking the time to share your feedback with us Elaine, we really appreciate it.

Accident Claim Helpline Team.

Rated 5 out of 5 stars

The customer service was brilliant

The customer service was brilliant. Made a stressful experience not bad.Thank you

24 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you very much Peter for your brilliant five star review. The whole team really appreciate it.

Accident Claim Helpline Team

Rated 1 out of 5 stars

No continuity between company's involved.

Too many phone calls & texts form different people and company's. Far from an easy experience.
Hire vehicle didn't arrive when stated.
Had to share photos of the damage to 3 different people/company's and every text/email asked for more information.

26 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you for taking the time to share your comments. There are various different teams working for you to progress your claim and this can sometimes mean that you need to speak to different people and companies.

We are sorry that the hire vehicle didn't arrive when stated and are working with our hire supplier to understand what has happened.

Accident Claim Helpline Team

Rated 5 out of 5 stars

Excellent service

Excellent service

17 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you very much for your excellent five star review.

Accident Claim Helpline Team

Rated 5 out of 5 stars

Excellent service rendered

Excellent service rendered, fast action, good communication with customers, reliable and dependable.

17 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you very much Oyewoga for your excellent five star review.

Accident Claim Helpline Team

Rated 5 out of 5 stars

Fantastic.help .

4 December 2025
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you very much Jennifer for your fantastic five star review.

Accident Claim Helpline Team

Rated 5 out of 5 stars

Dash Claims are an Accident Management…

Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG.

They are an absolutely fantastic company to partner with. I would like to write a special thank you to Dee Padfield, Chris Potts & Harry Done.

While ACG as a collective have been instrumental in helping Dash Claims build over the last year of partnership, Dee, Chris & Harry have been absolutely magical in handing our account, enquiries and most of all making sure our Bodyshops are paid correctly and on time every time.

You guys are awesome!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Solution focused

I had an accident at 8.45 and car was collected from home with a full courtesy replacement by 18.30. All services were of the highest standard, with easy guidance and proactive follow ups.

14 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you for taking the time to share your experience with us Barry, we aim to provide the very best service and we love to receive feedback like yours - thank you!

Accident Claim Helpline Team.

Rated 5 out of 5 stars

Kind and professional

From the second my insurance company transferred me to WINN Solicitors I could feel the stress of a very inconvenient situation slide off my shoulders and into the hands of the professionals. Scott, who handled my call was extremely empathetic, listened while I gave him all the relevant information they required and was extremely patient and kind. I got off the phone knowing that the accident report is being managed by very capable people who have kept me in the loop at every step of the process.

15 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you so much for your great five star review Michelle. We're really glad to hear that the team made a difficult experience easier for you. Just to clarify, when you reported your incident, you called Accident Claim Helpline rather than your insurer.

We are an independent service that specialises in handling claims on behalf of individuals involved in non-fault accidents, and it was our pleasure to assist you in managing your claim.

Once again, we really appreciate your kind words and your trust in us.

Accident Claim Helpline Team.

Rated 5 out of 5 stars

I had a car crash and within 2 hours kf…

I had a car crash and within 2 hours kf it happening j was able to get my car arranged to be picked up and a courtesy car with me on my drive and all the insurance was handled perfectly and clear information was given. Would highly rate as they have done nothing but help me getting the compensation and the insurance sorted as fast as possible.

15 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you for taking the time to share your experience with us Joshua, we aim to provide a super-quick and efficient service and if our customers are happy, we're happy!

Accident Claim Helpline Team.

Rated 5 out of 5 stars

Everyone has been very kind

Everyone has been very kind , we got the hire car next day ( as crash happened in the evening) very professional

16 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you for your kind review Jane, we really appreciate you taking the time to share your experience with us.

Accident Claim Helpline Team.

Rated 5 out of 5 stars

Fantastic correspondence

Fantastic correspondence, thank you

16 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you for taking the time to share your feedback with us Graham, we truly appreciate it.

Accident Claim Helpline Team.

Rated 5 out of 5 stars

Insurance

Prompt response when i had accident in my car 24 hours and had a replacement car

12 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you for taking the time to share your feedback with us Mandy, we truly appreciate it.

Accident Claim Helpline Team.

Rated 5 out of 5 stars

So far the process has been smooth and…

So far the process has been smooth and the aftercare service has been excellent. They have dealt with everything for me and made the whole situation as pleasant as possible.

15 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you very much Craig for taking the time to leave your great five star review.

Accident Claim Helpline Team

Rated 5 out of 5 stars

Good customer service

Good customer service

12 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you Chris for your great five star review. We really appreciate it.

Accident Claim Helpline Team

Rated 5 out of 5 stars

Car was delivered straight to my door…

Car was delivered straight to my door guy was very helpful took me through the workings of the car great service

9 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you very much Susan for your great five star review.

Accident Claim Helpline Team

Rated 5 out of 5 stars

Company very quickly responding a…

Company very quickly responding a ranged all road accident, Vehicle assistance. Best communication between customer. Save Service provider

6 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you very much Mateusz for taking the time to leave your great five star review.

Accident Claim Helpline Team

Rated 5 out of 5 stars

As was an unhappy moment being involved…

As was an unhappy moment being involved in a car accident the team was amazing as they deal with my claim fast and all the process was easy.
I want to thank you so much for this to all the team.

9 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you very much Mariana for your great five star review.

Accident Claim Helpline Team

Rated 5 out of 5 stars

Great service.…

Great service.Took all my worries away and provided me with a replacement car .Delivered to my place of work and picked my damaged car up from home .

9 January 2026
Unprompted review
Accident Claim Helpline logo

Reply from Accident Claim Helpline

Thank you so much Elizabeth for your great five star review.

Accident Claim Helpline Team

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