Accident claim helpline was very helpful and always there at the end of the phone line to answer any questions I may have had during what was a very stressful time. Accident claim helpline working wit... See more
Company replied
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Review summary
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Reviews shaping this summary
I called the helpline yesterday to report a new claim and spoke with an advisor called Tom Dean. He was super helpful, supportive and efficient and explained the whole process to me in detail as well... See more
Company replied
Dash Claims are an Accident Management Company who fund all of our Bodyshop repairs through ACG. They are an absolutely fantastic company to partner with. I would like to write a special thank... See more
Many thanks to Accident Claim helpline with your excellent service after my accident on the 27th Oct. Tom Dean handled my claim very calmly and professionally. He helped me through the red tape a... See more
Company replied
Company details
Written by the company
Accident Claim Helpline is your trusted partner in accident management and personal injury claims. We are dedicated to delivering unmatched support for our clients, ensuring you’re back on the road swiftly and safely after an accident. Our innovative approach and commitment to excellence means that we continually expand and refine our services to meet and exceed the evolving needs of both you and your vehicle. We take immense pride in offering a top-tier and personalised service, ensuring your peace of mind with a seamless, one-call solution in the event of a non-fault accident. For seamless claims and unmatched service, we’re the best in the business. Great service, dedication and customer experience doesn’t happen by accident.
Contact info
St Georges House, Peter Street , M3 2NQ, Manchester, United Kingdom
- 03333582145
- info@accident-claimsline.co.uk
- accident-helpline.uk
4.8
Excellent
593 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very quick in collecting my car and…
Very quick in collecting my car and also providing me with a courtesy car, pleasant on arrival very helpful and reassuring.
5 March 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Emma for taking the time to share your great five star review.
Accident Claim Helpline Team
They made everything so easy from the…
They made everything so easy from the moment I called them to notify them of the accident. I had a hire car the next day and whenever I called them they helped me out massively and made my life a lot easier. I would definitely use these again. Thank you :)
1 March 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much for your kind words Kate, we really appreciate you taking the time to share your feedback with us.
Accident Claim Helpline Team.
Very nice excellent customer service
Very nice excellent customer service
26 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us, we really appreciate it.
Accident Claim Helpline Team.
Quick response and help me straight…
Quick response and help me straight away very please with service and easy to get intouch with nice customer service help me with everything
26 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Amanda, we truly appreciate it.
Accident Claim Helpline Team.
Prompt action, no inconvenience
My claim was handled promptly which didn’t cause any inconvenience for me.
13 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us - we really appreciate it.
Accident Claim Helpline Team
Very professional service during a…
Very professional service during a stressful time. Kept me informed throughout and arrived on time with my replacement vehicle, which was exactlyvwhatvI had requested. Can't thank them enough.
18 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thanks for the feedback Ann! - we love to receive feedback, especially feedback like yours - thank you.
Accident Claim Helpline Team.
Had an accident
Had an accident, rang accident claim helpline straight away and been sorted out with courtesy vehicle and old vehicle liftes within 24 hours
18 February 2026
Unprompted review
Reply from Accident Claim Helpline
We really appreciate you taking the time to share your feedback with us - thank you.
Accident Claim Helpline Team.
Excellent service
Very quick to respond and deal with my claim as quickly as possible. Very helpful and knowledgeable. I am very please I went with them for my claim
16 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for taking the time to share your feedback with us Kate, we really appreciate the feedback.
Accident Claim Helpline Team.
I am so pleased with the support I…
I am so pleased with the support I received after my accident. I reported it the night before, and by the next day I was given a car to use, which meant I didn’t struggle to get to work, do my shopping, . The customer care was excellent — they listened to me carefully and answered all my questions. That is why I happily gave them 5 stars.
17 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Christiana for your brilliant five star review which has been shared with the whole team. We really appreciate it.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Miriam for your great five star review.
Accident Claim Helpline Team
Fantastic service
Fantastic service, fast and professional, just report the problem and they will do everything for you what you need, excellent service, replacement car in the blink of an eye, I am very grateful and satisfied, thank you very much, great, great job
31 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Michal for your fantastic five star review. We really appreciate it.
Accident Claim Helpline Team
Great exceptional service
I got to ACHL purely by accident when I was calling my own insurance group.
They immediately kept me at ease, and arranged a hire car for me so I could drive back from Manchester to London.
The coordination was just fantastic.
Even when I switched the case to my own insurance group, they were nice and understanding about it and collected their hired car without a fuss asap.
I will highly recommend their services should you need them.
14 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much for taking the time to share your great five star review Kwabena.
Accident Claim Helpline Team
The delivery driver Michael was…
The delivery driver Michael was informative and friendly.
An asset to the company.
7 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much on Michael's behalf for your great five star review.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you Andrea for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Amazing customer service
Made me feel at ease when your not feeling at your best after after an accident.. I called several times and whoever answered the call went above and behind to make me feel confident that everything would be sorted and kept me up to speed with what was going to happen next ..
29 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you so much Mrs Mason for your great five star review. We really appreciate it.
Accident Claim Helpline Team
Reply from Accident Claim Helpline
Thank you very much Lijalem for your great five star review.
Accident Claim Helpline Team
Keeping in touch
1 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you for your feedback Sue, we really appreciate it.
Accident Claim Helpline Team.
Very good cotomer services and kind.
5 February 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Ubah for taking the time to share your great five star review.
Accident Claim Helpline Team
Fantastic service
Fantastic service, helped me at a horrible time. My hire car was bought to me within a few daysof the accident.
30 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Kayleigh for your fantastic five star review. We really appreciate it.
Accident Claim Helpline Team
Fantastic
Best company that I have ever used in 35 year driving gold ⭐ through the process
Girls on phone fabulous with customers care. Tops anyone I've dealt with in he past.
15 January 2026
Unprompted review
Reply from Accident Claim Helpline
Thank you very much Karen for your fantastic five star review. We really appreciate it.
Accident Claim Helpline Team
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