Access Equity Release Reviews 210

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional approach, making complex processes feel simple and straightforward. Many highlight the excellent customer service, noting that advisors are attentive, never pushy, and explain everything in clear, easy-to-understand terms, fostering trust and confidence. People appreciate the smooth user experience, with many mentioning efficient communication and quick responses throughout their journey. However, some customers noted isolated issues, such as an incorrect property assessment that led to additional work, suggesting that a simple phone call could have improved their experience. Another reviewer mentioned an unexpected £40 transfer fee that was not communicated beforehand.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting the excellent and helpful support received. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the ease of reaching... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more

Company replied

Rated 5 out of 5 stars

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more

Company replied

Rated 5 out of 5 stars

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more

Company replied

Rated 5 out of 5 stars

Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.


Contact info

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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Rated 5 out of 5 stars

An absolute pleasure in dealing with…

An absolute pleasure in dealing with this service easy and friendly many thanks Stephen Floodgate thanks again Richard

31 October 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Richard, thank you so much for taking the time to leave us a review. It means a lot to our team! We look forward to working with you again in the future! Kind regards, The AER Team.

Rated 5 out of 5 stars

Simple really !

Simple really, our advisor Charles Brooks explained every part of the process and stuck with us throughout. Nothing was left to chance , everything explained and seen through , complete clarity .

16 October 2023
Unprompted review
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Reply from Access Equity Release

Hi Mr Penson, thank you for taking the time to leave a review! We really appreciate your feedback and look forward to working with you again in the future.
Kind regards, The AER Team.

Rated 5 out of 5 stars

Martyn Lewis assisted and advised us…

Martyn Lewis assisted and advised us every step of the way through the whole process. he is extremely knowledgeable and was very patient during some stressful conversations we had with him. he is a very nice gentleman and i would highly recommend him any time, we can't thank him enough.

23 June 2023
Unprompted review
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Reply from Access Equity Release

Thank you for taking the time to post this review and for using our service. Martyn and the rest of the team look forward to being of assistance once again in the future.

Rated 5 out of 5 stars

Tricia Batchelor was our advisor

Tricia Batchelor was our advisor, she explained what was happening all the way through, we didn’t have to worry about a thing , the whole process was very quick and are now able to do the things we couldn’t do before and enjoy life .

13 August 2023
Unprompted review
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Reply from Access Equity Release

Thank you so much for the review. I am pleased that you liked Tricia and we look forward to being of assistance once again in the future.

Rated 5 out of 5 stars

Above and beyond

After trying 2 or 3 well known equity release advisers, all of who were unable to help us, we were literally on the point of giving up. However, my wife and I decided one final try and contacted Access Equity Release and met with their representative Tom Dalton who was absolutely brilliant and he managed to achieve what the others had failed to do and enabled my wife and I to achieve our dreams. I could only describe his contribution as "above and beyond". Ann & Stuart.

1 August 2023
Unprompted review
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Reply from Access Equity Release

Dear Ann and Stuart. Thank you very much for taking the time to post this review. We pride ourselves on delivering a great service and it is always nice to hear when we get it right.

Rated 5 out of 5 stars

Cannot fault Martyn Lewis from equity…

Cannot fault Martyn Lewis from equity Release work and commitment to your needs. He is professional and patient, a real gentleman who cares, keeping us updated with each stage of the process
Thank you Martyn

21 August 2023
Unprompted review
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Reply from Access Equity Release

Firstly, thank you for posting this review and of course for using our service. Martyn and the rest of the team look forward to being of assistance in the future.

Rated 5 out of 5 stars

all the people we dealt with have…

all the people we dealt with have been excellent to deal with especially janine , tricia , eve and others .

31 July 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for taking the time to post this review. The whole AER team look forward to being of assistance once again in due course.

Rated 5 out of 5 stars

Tricia Batchlor

Tricia Batchlor has been so very knowledgeable and professional in finding me a product that suits my needs .She has worked relentlessly to help me and I feel confident in my final decision.This is the second time Tricia has advised me and I will certainly use her and the company again in the future.A very friendly person and I would recommend her .

14 August 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review and for using our service for a 2nd time. We are delighted to have been able to help. Tricia and the rest of the team look forward to being of assistance in the future.

Rated 5 out of 5 stars

Charles Brookes Access Equity Release

Charles Brookes of Access Equity Release provided a competent and friendly service to me in the search for the best equity release package for my circimstances - which he sensitively understood - and was always willing to take supplementary questions in what is a very complex undertaking.

4 June 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Tereasa, thank you for your very kind review. We hope to be able to continue to support you in the future.
Kind regards,
The YMD Team.

Rated 5 out of 5 stars

Our experience with Access Equity Release

The representative of Access Equity Release was thoroughly professional at every stage of the process whilst making all aspects of what was involved absolutely clear to us in a friendly way.
The first step was making sure what our financial requirements were and whether this path was appropriate.
We were informed about what the costs involved and what legal steps would be necessary, and these were quickly and easily worked through with those professionals, who were friendly and diligent.
I would like to mention that the re-writing of our wills with estate planning guidance has left us with particular peace of mind.
Through the whole experience we felt listened to and looked after.
Finally, we now have the financial resources to complete the two pressing projects that we were otherwise not able to afford.
Though we didn’t wish to reduce the ‘value’ of our property, we are clear that we are left with choices in how we manage our life time mortgage as we go forward.

28 July 2023
Unprompted review
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Reply from Access Equity Release

Hi Darryl, thank you for taking the time to leave this thorough review. I'm so pleased we could help you and that you left feeling as though all your needs had been met. We hope to be able to continue supporting you in the future. Kind regards, The YMD Team.

Rated 5 out of 5 stars

Highly recommended!!

The help and advice was above and beyond my expectations! David Parkinson my advisor was thorough and explained this in a relaxed way without any pressure and he was willing to take as much time needed! The whole process was handled very efficiently.

25 July 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Karen, thank you for taking the time to leave this review. I'm pleased David met your expectations. Kind regards, The YMD Team.

Rated 5 out of 5 stars

A knowledgeable, kind and approachable representative.David Parkinson supported me over a…

David Parkinson supported me over a period of about 6 months between 2022 and 2023 in the process of first, deciding to take equity release on my property, and secondly in getting to grips with all that involves, until thirdly, in undertaking the multiple transactions to implement this important shift in the management of my finances. His support was ungrudgingly given via several face-to-face discussions, numerous email exchanges, phone calls and provision of appropriate explanatory literature. He was never patronising, always respectful, very understanding, and always on top of the necessary knowledge. He was able to connect me to other relevant professionals related to this full process. I fully recommend the service he offers.

6 April 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Margaret, thank you for taking the time to leave this great review. I'm pleased David was able to help you and provide you with the support we all need during these times!
Kind regards,
The YMD Team

Rated 5 out of 5 stars

Equity Release

Applying for equity release can be a daunting process but TDA took me through every step which was very beneficial. It gave me the knowledge and comfort level to proceed with confidence. Timing was critical and TDA was able to expedite the distribution of funds on time. I highly recommend TDA.

13 June 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Robert, thank you for taking the time to leave this review. I'm pleased you were able to proceed with confidence. We hope to be able to support you in the future with any other needs you may have.
Kind regards,
The YMD Team

Rated 5 out of 5 stars

Access Equity Release

My previous attempt with using Equity Release was somewhat stressful. I then Access Release. What an absolute difference. Martyn Lewis, was patient, kind, explained everything in layman's terms. He kept me up to date with progress. Actually calmed my nerves. The whole process took 6 weeks, with the previous company after 6 weeks I was absolutely no where. Thank you /Martyn for taking the time and effort with every single stage. I could not have asked for more.

1 March 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Judith, thank you for taking the time to leave this review. It seems like we were able to provide you with a lot of ease during this time which means a lot to the whole team! We look forward to continue providing you with this support in the future.
Kind regards,
The YMD Team

Rated 5 out of 5 stars

I was guided through the Equity release…

I was guided through the Equity release procedure from day one till completion which took a ton off my mind and put me at ease

9 June 2023
Unprompted review
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Reply from Access Equity Release

Hi Mark, thank you for your review. I'm so pleased we could help and were able to put your mind at ease. Kind regards, The YMD Team.

Rated 5 out of 5 stars

Professional

I was very impressed with the way Martyn found the best equity release deal for me and the efficiency and professionalism with which it was processed. Martyn gave me regular updates and walked me through some aspects I was not clear on. He even introduced me to WhatsApp! I cannot recommend Martyn highly enough for anyone considering equity release.

3 April 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Gordon, thank you for taking the time to review us, in particular, Martyn. It means a lot to our team. We look forward to working with you again in the future.
Kind regards, The YMD Team.

Rated 5 out of 5 stars

Access Equity Release

I have recently completed my mortgage with Martyn at Access Equity Release who was very friendly & professional throughout. He walked me through the whole process and talked me through everything regarding the mortgage including full explanations of anything I wasn’t sure about. Nothing was too much trouble for him. He called me weekly to see if I had any queries and to update me and he was always available to talk to. I would highly recommend Martyn at Access Equity Release (luckily for me he had loads of patience) He took the stress out of this process for me. Thank you Martyn

8 April 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Linda, thank you for taking the time to review us, in particular, Martyn. It means a lot to our team. We look forward to working with you again in the future.
Kind regards, The YMD Team.

Rated 5 out of 5 stars

Very good service

6 April 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for taking the time to review us. It means a lot to our team!
Kind regards, The YMD Team.

Rated 5 out of 5 stars

Access Equity Release come highly recommended

After looking at the Equity Release Council website, my Husband and I were contacted by a company called Access Equity Release and we had a home visit with David Parkinson who was a delight to deal with. He explained everything to us in a language that we understood so that we were able to make an informed decision as to whether or not we wanted to continue with the our application which we did. There was absolutely no pressure from David through the whole process and he kept us informed about what was happening, even responding to our emails in the evening and we have now ' completed ' on our property with the funds soon to be released to us.
We consider ourselves extremely fortunate that it was David who came to see us because we found him easy to talk to and very comfortable to be with and he is most definitely a credit to Access Equity Release.

30 March 2023
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Susie, thank you for taking the time to leave David this review. I'm so pleased he was able to support you through this change.
Kind regards,
The YMD Team

Rated 5 out of 5 stars

Equity Release made easy…

Martyn Lewis made the journey through Access Equity Release a pleasure for us. My husband Don and I had some worries regarding Equity Release but Martyn led us through it all, answered all our questions thoroughly and was thoroughly friendly, polite and explained everything to our satisfaction.
We have to thank him for his business like and friendly attitude and never seeming to be in a rush.
We can thoroughly recommend him to anyone wanting his help

18 August 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for this review! I'm pleased Martyn was able to settle your concerns. Kind regards, The YMD Team

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