Access Equity Release Reviews 211

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional approach, making complex processes feel simple and straightforward. Many highlight the excellent customer service, noting that advisors are attentive, never pushy, and explain everything in clear, easy-to-understand terms, fostering trust and confidence. People appreciate the smooth user experience, with many mentioning efficient communication and quick responses throughout their journey. However, some customers noted isolated issues, such as an incorrect property assessment that led to additional work, suggesting that a simple phone call could have improved their experience. Another reviewer mentioned an unexpected £40 transfer fee that was not communicated beforehand.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting the excellent and helpful support received. Many... See more

Customer service

Reviewers mention positive feedback about customer service, consistently highlighting the helpfulness,... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the ease of reaching... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the simplicity and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom made a quite mind bogglingly difficult process simple and straightforward. He was attentive, but never pushy, and explained everything in such detail that we could make informed decisions. He was... See more

Company replied

Rated 5 out of 5 stars

We were looking into Equity release for some time and couldn't decide if it was for us until Patrick Keogh took the time to explain how it worked in terms that we could understand. No pushy selling of... See more

Company replied

Rated 5 out of 5 stars

My Equity Release Journy has just been completed. I cannot thank Tricia Batchelor enough. If it wasn't for her expert experience guiding me through every challenge we cane across and with her... See more

Company replied

Rated 5 out of 5 stars

Just about to complete my Equity Release. I have been helped considerably by Tricia Batchelor who has guided me seamlessly through the whole process and throughout fully understood my requirements. Sh... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

At Access Equity Release, our priority is excellent customer care and the highest standards of advice. Our advisers help our clients to understand the benefits of equity release as well as the potential risks and all of the costs involved. We help clients to find out if equity release is a suitable solution for them. If not, we recommend alternatives. Access Equity Release is a trading name of Eadon & Co Ltd who are authorised and regulated by the Financial Conduct Authority, no. 816029.


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Equity Release made easy…

Martyn Lewis made the journey through Access Equity Release a pleasure for us. My husband Don and I had some worries regarding Equity Release but Martyn led us through it all, answered all our questions thoroughly and was thoroughly friendly, polite and explained everything to our satisfaction.
We have to thank him for his business like and friendly attitude and never seeming to be in a rush.
We can thoroughly recommend him to anyone wanting his help

18 August 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for this review! I'm pleased Martyn was able to settle your concerns. Kind regards, The YMD Team

Rated 5 out of 5 stars

I had the privilege to meet Martyn…

I had the privilege to meet Martyn Lewis. He was absolutely amazing, Martyn was very patient with me, went through everything. Martyn explained again to a friend of mine as I asked her to be here with me when I made the decision to go ahead. He always kept me up to date, even helped me sort out the purchase of the solar panels in have. I would highly recommend Martyn. He is a gentleman.

1 November 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Jane, thank you for this great review. I'm pleased Martyn was able to go above and beyond to help you and we hope to be able to assist you in the future. Kind regards, The YMD Team.

Rated 5 out of 5 stars

Top marks for Thomas Dalton

I had the pleasure of dealing with Thomas Dalton. When he visited me he went through everything thoroughly, covering all the things I needed to and a lot of things that I didn't realise I needed to know. I opted to use Zenco Legal, but Thomas kept in touch, making sure I was happy and informed

7 August 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for this great review! I'm pleased we could help and teach you a few things! We hope to support you with any future needs too. Kind regards, The YMD Team

Rated 5 out of 5 stars

Excellent service

Excellent service. All questions answered immediately and dollow up was exceptional. Martyn Lewis was very knowledgable.

4 December 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Hi Eryl, thank you for the review. I'm pleased we could answer your questions in a timely manner. Kind regards, The YMD Team

Rated 5 out of 5 stars

Equity Release

Initially I thought I would become embroiled in a long detailed process which may well have been true if not for the assistance recieved from Martyn Lewis.
Martyn could not do enough to help no matter the time of day or night and I would highly recommend his polite and helpful attitude to anyone interested in his services.
There were times when problems arose but were swiftly and professionally dealt with by Martyn

22 December 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

Life Changing!

We have Martyn Lewis to thank for helping with our case. He was professional throughout. He treated us with compassion & understanding and called us weekly with either updates or just to see how we were which meant a lot. We were kept informed/updated along every step of the way. This has changed our lives and we will no longer live in fear of losing our home. Thank you Martyn.

1 December 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

I am very happy with the whole process…

I am very happy with the whole process and the service I received from Martyn Lewis who was assigned our case. From the very beginning Martyn explained everything clearly and concisely and even though our case was a little difficult from the norm I never felt in dismay of reaching the end goal even with the odd glitch or two. Totally happy customer and would recommend Access Equity Release to anyone thinking about doing the same and of course Martyn who is a expert in the field.

7 November 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

Extraordinary Diligence

The process of obtaining a lifetime mortgage on my property was fraught with technical difficulties. Every single problem I had was immediately and professionally solved by Nick Chessman. His determination to reach a satisfactory conclusion was truly inspiring. It is very rare nowadays to have someone work with such an extraordinary level of diligence. My deepest thanks go out to Nick for a service marvellously rendered. Dave Shipley

13 December 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

Great experience

Absolutely brilliant experience from start to finish We were assigned Martyn Lewis who is such a nice guy. He explained everything very clearly so it was really easy to understand the whole process, he kept in touch every step of the way so we always knew what was happening, great company can’t recommend them enough

14 November 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

I had a stress free experience with…

I had a stress free experience with Desmond O’Hara and every time I had a panic he made a call and reassured me. Excellent service Des thank you

11 November 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

Equity Release

My Wife and I found that everybody who came to see us ref the Equity Release , the Power of Attourny and the Wills, were all extremely friendly ,helpful and explained the process involved very simply. any queries we had were all answered, A very good experience

31 October 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

We had fantastic service Nic Chessman…

We had fantastic service Nic Chessman was excellent it’s the second time we have used his service second to none we didn’t think to go anywhere else when we needed help and advice no pressure from him just fantastic advice and support would recommend his services to anyone. Mr & Mrs Curson

27 October 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

Excellent service from Nick Chessman

Excellent service from Nick Chessman. No hard sell, just tailored information to suit our needs. Would highly reccommend

6 October 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 4 out of 5 stars

Charles Brookes

The broker, Charles Brookes, was professional, diligent, friendly and helpful throughout the entire process. He was readily contactable and answered all of our questions, cutting through red tape and jargon. The rating only falls short of five stars because of shortcomings in the service delivered by 'EQUILAW', intended to provide independent legal advice. The company failed to establish and understand our particular circumstances, giving rise to unnecessary confusion and delays.

6 October 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

Exceptional customer service skills…

Exceptional customer service skills -Would recommend Dan Prince for sure. Very thorough and patient !

29 September 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

Highly recommended

This is our second outing with Access Equity release. Dan Prince was helpful as ever. Would recommend.

27 January 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 4 out of 5 stars

.Good experience

Easy to complete our requirements.
Friendly experienced rep.
We were well informed and would recommend to everyone.

4 April 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

Desmond O'Hara has been exceptional

Desmond O'Hara has been thoroughly professional throughout the whole process. He has kept me up to date at all times, answered my queries promptly and followed up with the appropriate paperwork without my having ask for it. The speed with which the process was managed is outstanding, and I am very impressed with the service he provided.

22 September 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

I am very happy with the service…

I am very happy with the service received from Des .
It was very professional and friendly.
I could contact Des at any time when further questions came to mind .
I am very happy too recommend to family and friends the company and Des O Hara .
Very good service . Terry

12 September 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

Rated 5 out of 5 stars

I have found the service offered to me…

I have found the service offered to me by the financial adviser Mr Ian Smith-Wilson very helpful and efficient. He was able to complete all the necessary documents with me at my home on a couple of occasions. He has been able to answer all my questions and any concerns I had about Equity Release. I would definitely recommend him and this service if you are thinking of applying for Equity Release.

1 September 2022
Unprompted review
Access Equity Release logo

Reply from Access Equity Release

Thank you for the review, it means a lot to us! Kind regards, The YMD Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look