Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more
Company replied
I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw... See more
Company replied
Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one... See more
Company replied
Company details
- Mobility Equipment Supplier
- also in
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff
23 September 2026
Reply from Ableworld
Hi Mr Bunn, thank you for your 5-star review! We're so pleased to hear that you found our Llandudno team helpful. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very helpful staff
Very helpful staff, no pressure to buy, explain everything in simple language.
23 September 2026
Reply from Ableworld
Hi Lorna, thank you for your lovely review! We're delighted to hear you found our Crewe team helpful and appreciated the friendly, no-pressure service. We appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The best service this stairlift has had…
The best service this stairlift has had over the years. A job well done.
23 September 2026
Reply from Ableworld
Hi, thank you for your wonderful 5-star review! We're delighted to hear you were so pleased with the service and that the job was completed to a high standard. We appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Wheelie good 👍
I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw Ableworld from a bus 🚌 I travel on. So I decided with the help of my next-door neighbour to go to Ableworld and choose one.
I'll have to get used to it, but it'll be worth it, The person whom I dealt with was very helpful and friendly . I would recommend them.
23 September 2026
Reply from Ableworld
Hi, thank you for your lovely review! We're delighted to hear you found our team helpful and friendly, and that you found a rollator to suit your needs. We appreciate your recommendation. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
I always have an extremely positive…
I always have an extremely positive connection with your staff, in particular Gary, who have supported my needs cheerfully and efficiently for some years now and have also recommended you to friends. I do not like strangers in my home and Gary has become very important to my feeling secure.
23 September 2026
Reply from Ableworld
Hi Rosemary, thank you for your wonderful 5-star review! We're delighted to hear that Gary and the team provided such friendly and reliable support over the years. We appreciate your continued trust and recommendations, and we'll be sure to pass your kind words on to Gary. if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Friendly, helpful staff and customer service excellent
Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novice!). Looked around the shop and there are loads of great aids and equipment for all sorts of mobility issues. Can't recommend this company highly enough.
23 September 2026
Reply from Ableworld
Hi, thank you for your wonderful 5-star review! We're delighted to hear that Rebecca was able to make the wheelchair hire process easy and straightforward for you. We appreciate your kind words and recommendation, and we'll be sure to pass them on to our Darlington team.
Kind regards,
Ableworld
Reply from Ableworld
Hi Keith, thank you for your lovely review! We're delighted to hear you were happy with the quick and efficient service. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Ableworld Llandudno
This store is fabulous as are all ableworld stores,always so helpful and caring.
I enjoyed my day out as the store is on the carpark where our coach dropped us.
5 September 2026
Reply from Ableworld
Hi Dorothy, thank you for your 5-star review! We're delighted to hear that you had such a positive experience at our Llandudno store and found our team so helpful and caring. We appreciate your kind words and support. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Great product
Great product ,l purchased a Astrolite power chair at Ableworld inside RJ & AH Orthopaedic hospital Gobowen today, after several tries of other products found to be more to my liking than others all had pros and cons all very close but it performed well in store with little experience ,staff were very helpful in making the choice much easier
22 September 2026
Reply from Ableworld
Hi Martin, thank you for your wonderful 5-star review! We're delighted to hear you found the right powerchair for you and that our team was able to help make your choice easier. We appreciate your kind words and hope you enjoy your new chair. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The sales assistant was polite & very Professional..
The sales assistant was polite, patient, and very helpful.
I felt heard , listened to and valued.
The Lady Assistant made my journey into the store welcoming.
The Lady Assistant certainly knew exactly what I needed and what was best for the item that I was choosing.
I would certainly recommend the store and the Lady Sales Assistant to my friends.
22 September 2026
Reply from Ableworld
Hi Pina, thank you for your wonderful 5-star review! We're delighted to hear you had such a welcoming experience at our Stockport store and found our staff helpful, patient, and knowledgeable. We appreciate your kind words and recommendation. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very good service
Very good service, all my questions were answered and didnt feel pressured into buying.
Will definitely be visiting again.
22 September 2026
Reply from Ableworld
Hi Marisol, thank you for your lovely review! We're delighted to hear you received helpful service and felt comfortable throughout your visit. We appreciate your kind words and look forward to welcoming you back. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
just wanted couple of things from there…
just wanted couple of things from there , manager was very helpful
22 September 2026
Reply from Ableworld
Hi, thank you for your lovely review! We're pleased to hear that our manager was able to help you with what you needed. We appreciate your kind feedback! If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Dealing with Ableworld Wrexham
Staff always helpful & friendly especially Bev and Catherine. Always a pleasure to deal with this branch that care about their regular clientele!!
22 September 2026
Reply from Ableworld
Hi Keith, thank you for your lovely review! We're delighted to hear you always find our team helpful and friendly. We'll be sure to pass your kind words on to Bev and Catherine. We appreciate your continued support, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Tracey, thank you for your wonderful 5-star review! We're so pleased to hear our team at Salford was friendly, approachable, and able to answer your questions. Providing helpful and welcoming service is really important to us, and it's great to know that came across during your visit. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
We had a very helpful and competent…
We had a very helpful and competent lady who helped us get what I needed without any fuss or being pushy.
22 September 2026
Reply from Ableworld
Hi Susan, thank you for your wonderful 5-star review! We're pleased to hear that you received helpful, knowledgeable service without any pressure. Our team always aims to make the experience as easy and comfortable as possible, so it's great to know this came across. We'll be sure to pass your lovely comments on to the team. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The whole experience of buying scooter…
The whole experience of buying scooter was handled Great by the people in shop put at ease and even delivered it on time
8 August 2026
Reply from Ableworld
Hi Mr Stockford, thank you for your wonderful 5-star review! We're delighted to hear you had a great experience purchasing your scooter and that our team helped put you at ease, and we're also pleased that it was delivered on time. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
I was very happy with the results,and…
I was very happy with the results,and Mark was very helpful and professional, I would welcome him in my home anytime
21 September 2026
Reply from Ableworld
Hi Mrs Durber, thank you for your wonderful review! We're delighted to hear you were happy with the service and that Mark was so helpful and professional. We appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Absolutely wonderful
Absolutely wonderful
supportive service today. My first experience of disabled support so the information I was given was really useful.
21 September 2026
Reply from Ableworld
Hi Roberta, thank you for your wonderful review! We're delighted to hear you received such supportive service and found the information helpful. We appreciate your kind feedback, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very good conversation with customer…
Very good conversation with customer services telephone assistant l: problem reaolved
21 September 2026
Reply from Ableworld
Hi Alison, thank you for your lovely review! We're pleased to hear you had a helpful conversation with our customer service team and that your problem was resolved. We appreciate your kind feedback! If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
My daughter brought myself and my…
My daughter brought myself and my husband down to look for a walker for my husband who is suffering from Parkinson’s. He saw one he liked and the sales lady explained everything to us about the walker so we were very happy to go ahead and purchase so that he’s still able to keep active which was the main thing. I am sure that there will be things in the future that we will need and come down for thanks again for your help.
21 September 2026
Reply from Ableworld
Hi Patricia, thank you for your wonderful 5-star review! We're delighted to hear that our team was able to help you find a suitable walker and provide all the information you needed. We appreciate your kind words, and if you ever need any further assistance, don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.