Ableworld - Burton Reviews 

I live in Kent. On day 3 of my holiday realised I had left my mobility scooter key at home. Still had 27 days left.
Phoned Ableword Burton
Spoke to ANDREA, she is a Diamond, she sorted me out a new key and saved my holiday.
Thank you ANDREA 😊

We went to the Burton on Trent store as we wanted information about a folding mobility scooter. Julie and Andrea were brilliantly entertaining and gave us some very helpful advice about their range. We had the opportunity to try them for size and found one that seemed to be perfect for our needs. We have already had our elderly parents whizzing up and down the driveway and if we need some more we wouldnt hestitate to go back and see the ladies again

I went to Ableworld with my Grandad on 20.05.2026 in Burton on Trent. We had no prior knowledge of mobility scooters but were aware my Grandad needed one, everything was explained to us in full and they spent a lot of time with us showing us how they worked, could be collapsed and explaining through all their products. We were helped by Julie and 2 gentleman when we were there, who were all lovely. My Grandad had been nervous and reluctant to go shopping for a scooter however, they made us feel so welcome and he came away with a scooter and feeling really happy. They have said they are happy to provide any assistance in the future. Cant fault this place :)

Took mum today to get a new lighter scooter- store manager Andrea and also Julie were both fantastic and knowledgeable in helping us choose and appropriate scooter!! Andrea was just brilliant took the time to help mum and guided her in trying different models!!! Cannot thank you you enough for making it an enjoyable and stress free experience for my mum

I visited the Burton store looking for some advice about my disabled father and his needs. The store itself was spacious, well stocked and clean. Free parking outside was much appreciated.

I was served by Julie who was truly the best. She was really patient and helpful and answered the millions of questions I had. She was very informative about the products and my father's needs. Bless her, she was the kindest soul when I started crying and was very sympathetic. I'm sorry for being a baby but Julie was really sweet - she is the perfect model for good customer service. She deserves a pay rise or at least a few extra days off.

Ok went to look at a scooter that was available to hire over Easter so the wife could join me out and about as at the moment her mobility is severely limited and she ends up waiting for me in the car so I end up not seeing things that I want to see hence the wish to hire a scooter due to wanting to visit beamish museum. That’s the background of the visit that I hope will help explain the review. Quality of life for us both not just the wife was going downhill and I really didn’t want to get to Beamish for her to say no she doesn’t want to hire a scooter as she has been fighting against the idea of using one for at least 2 years. We were looked after and I mean LOOKED AFTER by Andrea and Julie. We were introduced to and the she had a test drive of the scooter that was for hire and the penny finally dropped that a scooter at this moment is a requirement. So at this point it’s now turning to buy not hire. So now Andrea and Julie are helping with their knowledge of what suits our requirements out of a very good selection of choice and she has a drive of a few others that are for sale not hire. It’s at this point the Mrs has a bit of a moment at the realization that she can’t go on fighting against her needs and that a mobility aid such as a scooter is a requirement to improve both of our quality of life. Due to this moment they sat her down and sorted her out and made her a cup of tea reassured her and and gave her time to compose herself. She is now the proud owner of a scooter and i know that’s going to to make a dramatic difference to us getting out and about. So thank you Andrea and Julie for your help your compassion and your understanding and support today

From ordering on line to delivery great service all round.
Recommended.

The staff at the store was extremely accommodating. There were no issues with the experience. The product is good.

Andrea in the Burton store.
Andrea couldn't have been more helpful. She helped with the selection of the right chair, was careful to make sure it fit properly, and that it met all requirements. She was simply fabulous when it came to scheduling a delivery, and on the way home from the shop, we received a call asking if we could accept delivery the following day. That was just perfect, and we couldn't be more grateful.

Everything was great, easy to order on line, delivered quickly and we used a key the next day. Will be ordering again in the future if we need other items. Thank You

We ordered a stairlift from Ableworld which was due to be installed but unfortunately our circumstances changed and we were unable to go ahead with the order.
I rang Ableworld and they gave us a full refund on the deposit we had paid.

Kirsty and Matt gave exceptional service and care to my mum when she bought her first mobility scooter. They couldn't do enough for her and made her feel special she chatted to them for over an hour and they were pleasant and friendly the whole time they went the extra mile to make her feel confident with her purchase

Visited Burton store to look for an electric wheelchair; met on arrival by Russell who was extremely patient and helpful. Russell suggested a few options that might work for me and let me try out the chairs around the store. Russell made our visit very pleasant, would highly recommend Able World.

Excellent customer care from both Matt and Kirsty. We were looking for a new Scooter for my cousin who is a young chap. Matt was our initial customer assistant who was extremely helpful in finding out what my cousins needs were and advising on suitability etc. My cousin was able to sit on the scooters and even was allowed to test drive a few. This was extremely useful for him. Kirsty also came to assist and her knowledge and advice was amazing. They both spent time and care with my cousin. He was made to feel special and chose his perfect new scooter! My cousin (Aunt and Uncle) live in Ripley, Derbyshire but said they would 100% visit Kirsty and Matt at the Burton store again

We visited today for the first time and had a fantastic experience from the minute we walked in. Kirsty came to us and advised us on a lightweight wheelchair - went through everything with us and we ended up purchasing.
Also a new walking stick and a back support which Kirsty really took her time taking them out the packets for my mother in law to try on and she was very happy with the outcome and purchased one.
Just want to say thankyou very much to Kirsty and Matt for their excellent service today
Kind regards Deb

Extremely helpful and professional staff. Excellent customer service from Kirsty. An excellent value scooter, with two-year warranty and six months insurance. I will recommend Ableworld, Burton to everyone I know.

Kirsty in the store was very polite and welcoming went through the mobility scooters with me and explained clearly the difference there was no rush had a lot of time and patience for me also at was very helpful what a lovely experience

I would like to send a huge “thank you” to Kirsty who was very patient and understanding, helping my 80 year old mum, buy her first mobility scooter. Kirsty answered all our questions and helped my mum test the scooter. She provided several demonstrations so that we understood how it came apart and was put back together. Kirsty made it a stress free experience for us all. I would wholly recommend Kirsty and Ableworld Burton - 5 star service ⭐️

Visited the Burton store and just wanted to say their customer service was brilliant. Matt was extremely polite and nothing was too much trouble for him. He made our experience a lot easier.

We’ve just bought a mobility scooter from Ableworld Burton. We were looked after by Andrea, the shop Manager. What a lovely lady - professional, knowledgeable and able to answer all our questions. Andrea gave us excellent advice as well.
Andrea has a knowledge of the surrounding local areas and knew exactly where I wanted to use my mobility scooter - we found this very useful & informative.
Thanks Andrea you’re a credit to the company!