A BIKE THING LTD Reviews 5,018

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 734 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and first-class service, highlighting the team's friendly, welcoming, and supportive approach, offering honest and experienced advice. Many people appreciate the fast processing of orders and the quick, often next-day, delivery, with items frequently arriving ahead of schedule. The products are consistently described as high quality, well-made, and excellent, with many customers expressing satisfaction with their purchases and the overall workmanship. However, some customers also noted issues with delivery, experiencing delays or receiving items without all standard components. A few other people also felt that postage costs for small items were excessive and that the company's communication regarding these issues or missing parts could be improved.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great quality and competitive... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and speedy delivery,... See more

Service

Clients share positive opinions on service, consistently highlighting the professional, efficient, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, welcoming, and... See more

Order

Reviewers highlight positive aspects of order, often praising the quick and easy ordering process, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great instructions, the product (lens protector) fits perfectly, like OEM. Appreciate the subtle branding. Lens cleaner, extra screws and even a little treat all nice personal touches. I thought th... See more

Rated 5 out of 5 stars

You spend your hard earned on quality kit for your pride and joy and at A Bike Thing you receive the professional service to match. The team are friendly, welcoming and supportive, offering honest,... See more

Rated 5 out of 5 stars

Excellent service! Tom is just Brilliant with motorcycles, he makes it all look so easy. And Steve, the company owner, is a very driven personality, constantly looking how to improve an already sublim... See more

Rated 5 out of 5 stars

Excellent service - ordered Denali light pods (S4,s) and HexCan Sahara Honda Specific Accessory manager. Items arrived next day delivery (1 day quicker than expected) and chat advice by email was spo... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Both side mounting brackets came in…

Both side mounting brackets came in with the paint chipped and scratched. The company sent me a complete new set free of charge. Outstanding services!

25 March 2026
A BIKE THING LTD logo

Reply from A BIKE THING LTD

Hey Vincent! Please feel free to email in and ask for support with your order, we'd never leave a customer with damaged products.

We have checked through our email list and can't see a support request from you currently, so please feel free to email at team@abikething.com!

Rated 5 out of 5 stars

It went all great.

It went all great and an incredibly fast delivery from the UK to Germany as of the package was sent in Germany itself. I asked for the right parts to install the Soundbomb split on my BMW F900GS and they made me a shopping basket with exactly what I needed to fit it to the canbus controller I already had. I can't be anymore satisfied with the guy's from A Bike Thing. Many thanks.

26 March 2026
Rated 3 out of 5 stars

Incorrect addressing of delivery address

The Company address was put above my names and therefore triggered and evoked serious tax penalties. I had to appeal to customs because the parcel was addressed to my work place and not me. This resulted in a £110 pound import tax and duties on top of the £50 shipping via DHL. So I do have some buyers remorse as result of this . The product was only received today 2nd April 2026.

18 March 2026
Rated 5 out of 5 stars

A Bike Thing doesn’t just sell…

A Bike Thing doesn’t just sell merchandise. Anyone can sell merchandise. But what Steve and his team provides is first class service during and after the sale. Steve’s responses to emails and questions about the products that he offers is always spot on and timely. One more thing…. I receive orders from A Bike Thing faster from the UK than I do from US based companies! Keep up the great work Steve and open your next satellite location in the Midwest next time. Maybe southwest Ohio😂

26 March 2026
Rated 1 out of 5 stars

Deceptive practices

Deceptive practices, purchased a tool kit, then when a part was missing, they stated it was no part of the kit. Even though it was clearly on the image. There wasn't even a function to purchase of offer it as an ad on. Then they stated it was how the kit was supposed to come, etc. Then when they offered to refund, but I had to pay the shipping back. Unacceptable if they misrepresentation of the product on their site.

31 March 2026
Unprompted review
A BIKE THING LTD logo

Reply from A BIKE THING LTD

Hi Marcus,

Thanks for your feedback — I’m sorry to hear you feel this way.

To clarify, the KTM Adventure Pro Tool Kit supplied is the standard kit as provided by the manufacturer. The 27mm socket you’ve referred to is not included as part of that kit, even when purchased directly from the manufacturer — it is shown as an optional add-on on their site, which increases the price if selected.

We appreciate how this could be easily misunderstood when viewing product imagery, and we’ll take your feedback on board to see how we can make this clearer on our own product page.

As discussed, we offered a return in line with our standard returns policy, where the item supplied is correct as listed. We always aim to be fair and transparent, while applying the same policy consistently to all customers.

If you’d still like us to resolve this directly, we remain happy to process your return promptly.

Rated 2 out of 5 stars

Great item. Poor response

Pleased with the item , although it arrived without the amber I sent that comes standard with all units(stated on paper work and listing) i messaged and sent pics but didn't receive a reply

18 March 2026
A BIKE THING LTD logo

Reply from A BIKE THING LTD

Hi Gary,

Thanks for your feedback — glad to hear you’re pleased with the item 👍

Just to clarify, the amber lens is no longer included as standard. This was changed some time ago, and the current product listing reflects that — it’s now an optional extra as not all customers wanted it included.

We do understand how this can be confusing, especially if you’ve seen older videos where it was previously included.

In terms of your message, we did respond, although it’s possible our reply may have ended up in your spam/junk folder.

If you’d still like to add the amber lens, just let us know and we’ll point you to the correct option 👍

Rated 5 out of 5 stars

Great product - thanks!

The order came fast, the quality seems great, and the packaging is very careful. Beautiful article.
Only negative: the screwdriver needed for installation was stolen by somebody, and replaced with a chewing gum… I guess it was at customs… Not your fault, I guess.

24 March 2026
Rated 5 out of 5 stars

Simple! no fuss...

It was a easy transaction, with the team @ ABT keeping me informed along the way.

I would and will recommend these people going forward... great site

17 March 2026

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