The outfit i ordered was wayyyyy too big despite it being an extra small. It's quality was not like in the picture, was very thin. However, it did arrive quick and when I sent it back, I was given an... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I order XS and S but it's quite big it's not feel to me its small size but tag said its small make sure don't make long dress baggy some girls like fitted long dress plz work on it as well
disappointed, sizes are so off and pictures don't match what you get. hated the whole service won't be ordering again. Edit: the customer service however is good, you get fast replies and resolutio... See more
Overall the clothes are usually sized correctly and material is good quality. However on this occasion I ordered 3 large size items (1 dress and 2 co ords) in a sale and unfortunetly 1 of the co ords... See more
Company details
Written by the company
Established in 2020, this modest wear brand was established by the family to pay homage to their mother who lost her battle to cancer in 2018. This brand reflects her personal style. Aapa’s has quickly established itself as a trend setter and the production has quadrupled in size in under 2 years to meet with increasing customer demands.
Contact info
Unit 6-8, Campus Road, Listerhills Science Park, BD7 1HR, Bradford, United Kingdom
- 01274 505050
- customerservice@aapasonline.com
- aapasonline.com
3.9
Great
273 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not what I was expecting.
Unfortunately the product I received was not what I was expecting from the images I viewed online. Overall the service was good however, just really disappointed with the product.
11 September 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Nice, but had to be tailored
The abaya is nice, however my daughter can not get her head through the neck line, it's soooo small. I had to take it to a tailor
10 September 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
I love my abaya 🥰🥰💕💕💕💕
10 September 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Swift service and amazing quality!! Super impressed
Hi! Can I just share some feedback….
REALLY happy with the order and service 💕 I ordered in the sale and needed the items asap as they were gifts. I didn’t realise that due to the sale there was no option of priority delivery so I reached out to see if it may be possible to process my order. Thankfully the customer service was so quick!!!! I’m so impressed by the quality and it’s come just in time. And can I just say I read the story behind the brand and I LOVE it. May Allah put even more barakah in the business 💕💕💕
11 September 2024
Unprompted review
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
It was my first time ordering from here…
It was my first time ordering from here and I was so happy when my order arrived early and the quality of fabric and fitting of size was good.
28 August 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
The order process was fast but delivery…
The order process was fast but delivery updates were very slow.
Overall I was very happy with my products once delivered
26 August 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Just ok
Quick delivery. Quality of fabric reasonable. Sleeves too short, finish poor. Only keeping item as purchased at sale price. Not worth the full price.
19 August 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Bad Experience
The clothes were not as pictured and the sizes were completely incorrect, furthermore I had to pay for my returns but it was not my fault the clothes did not fit and were not cut correctly. However, this was a first as I usually have had a good experience and have many items I enjoy wearing for Aapas Modestwear.
24 August 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review. We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers.
Thank you for shopping with AAPAS.
Kind Regards,
AAPAS Customer Service
Good dresses and delivery time
I first messaged them on instagram to ask about delivery times and they replied in a good time. The delivery came on time and the dress was very nice I plan to buy from here again.
29 July 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Colour very dark compared to picture
5 August 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
Due to photography lighting there will be a difference in colour but you can always DM, call or email us to confirm the colour for you.
We always try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Amazing kaftans
Amazing kaftans. As a plus size woman, I've bought 2 x so far in large and they are so flattering and look lovely. Definitely worth the price!
24 July 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
I still haven’t received my order and…
I still haven’t received my order and emailed to chase but haven’t had a reply after 1 month
27 June 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Every piece is modest and elegant
Absolutely love the dresses at Aapas, modest and reasonably priced. I always wait for the new collection to buy more and you guys never disappoint. My sisters always laugh and say are you going to ur aapas again because Im always shopping at Aapas.
21 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
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