The outfit i ordered was wayyyyy too big despite it being an extra small. It's quality was not like in the picture, was very thin. However, it did arrive quick and when I sent it back, I was given an... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I order XS and S but it's quite big it's not feel to me its small size but tag said its small make sure don't make long dress baggy some girls like fitted long dress plz work on it as well
disappointed, sizes are so off and pictures don't match what you get. hated the whole service won't be ordering again. Edit: the customer service however is good, you get fast replies and resolutio... See more
Overall the clothes are usually sized correctly and material is good quality. However on this occasion I ordered 3 large size items (1 dress and 2 co ords) in a sale and unfortunetly 1 of the co ords... See more
Company details
Written by the company
Established in 2020, this modest wear brand was established by the family to pay homage to their mother who lost her battle to cancer in 2018. This brand reflects her personal style. Aapa’s has quickly established itself as a trend setter and the production has quadrupled in size in under 2 years to meet with increasing customer demands.
Contact info
Unit 6-8, Campus Road, Listerhills Science Park, BD7 1HR, Bradford, United Kingdom
- 01274 505050
- customerservice@aapasonline.com
- aapasonline.com
3.9
Great
273 reviews
Replied to 29% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Okay but received the wrong colour
Reasonable delivery time, however I received the item in the wrong colour. My cousin had also placed an order and had also received the item in the wrong color. As there was 1 week left before Eid she asked if it would be possible for Aapas to correct the issue and get the item in the right colour delivered for Eid but was told no. As I required an Eid outfit I kept mine, in wrong color. Disappointing that there was no attempt made to correct the issue. Wouldn’t order for an occasion like Eid again
5 June 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@aapasonline.com or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Wrong order
Ordered the naia kaftan in the blue tone shade as this was the only one available at the time. Received my package and was sent the pink one. When i called to notify the store they stated there was a mix up on most of the orders and there is nothing they can do as they will not be restocking the item. Will not be buying here again!
6 June 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@aapasonline.com or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@aapasonline.com or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Absolutely loved the outfit great fit…
Absolutely loved the outfit great fit and price! Got so many compliments and given details of Aapas to my family and friends. Will defo shop here again!
11 June 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Swift delivery Stunning dress So cheap.
Swift delivery - stunning dress, great value for money. Many thanks.
11 June 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Excellent customer service
30 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Awful
Awful! Sent the wrong order and then expected me to email other departments to resolve the matter! My order was went to someone else and was asked to wait for the customer to return it so they could send it out again! Never using them again
5 June 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
So just as another lady has wrote a few…
So just as another lady has wrote a few days ago, I was also sent a kaftan in the wrong colour, rang customer service, the woman showed 0 remorse completely tried to fob me off, i asked for complaints line and she told me to email them which i did, i was told it was to do with the wrong image (lies) as clearly they have sent other people wrong colors too, I'm familiar with online trade, so they just can't be bothered to be truthful. I was then told someone would contact me, but 3 days almost and nobody has called, I have emailed twice.. still no reply and no return generated, its downright pathetic, and this buisness cannot get away with treating customers like this
11 June 2024
Unprompted review
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
The outfit was exactly as described
The outfit was exactly as described, I find it hard to find clothes for tall people and this Co ord does not disappoint. It is a very comfy material with alot of room for stretch. Perfect.
3 June 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Incorrect items and poor customer service
Ordered Eid outfits all of them came in the wrong colour. They sent a return label so we could send back but a week before Eid knew they couldn’t deliver the right colour. Not good enough. They didn’t even seem genuinely apologetic. I don’t know where these kinds of businesses get off with their poor customer service but I think there’s no chance in hell they’d learn from their mistakes either. Never again. Thanks for nothing!!
7 June 2024
Unprompted review
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Material is very cheap and items are…
Material is very cheap and items are expensive.
Sizes are not correct
23 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Poor quality fabric
I bought a kameeze and the fabric is very thin my finger got caught in in a part of the design and it ripped very easily
28 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for your review.
We always strive to provide the best service we can, Please be assured that Janan values all our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue but are unable to get in touch.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Aapas
Gorgeous abaya and speedy delivery
Gorgeous abaya and speedy delivery. Thank you ever so much
17 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Great service
My first time ordering from Aapas…easy to use website, reasonable quality Muslim wear at great prices.
Fast delivery…loved my abaya and hijabs ordered, will definitely order again.
Thank you Aapas team!
21 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Very nice and elegant modest wear.
Very nice and elegant modest wear.
I purchased 2 abayas.
They r really good and comfortable .
Highly recommend this website.
Can’t wait to shop more.
13 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
I brought a kaftan dress it was really…
I brought a kaftan dress it was really nice beautifully stitched and good quality.
19 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
Good quality abaya got compliments from…
Good quality abaya got compliments from hubby and my mum 😊
10 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
The kaftan that I ordered got it…
The kaftan that I ordered got it delivered on time.it is exactly the same as seen online. Highly recommend Aapas Modestwear.
6 May 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
TSKH
The product was great quality and exactly the way it was om the website. It arrived on time and I was very pleased that I use Aapas website first time for modestwear. It was worth it 👌
29 April 2024
Reply from Aapas Modestwear
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer.
We try to provide the best for all our customers.
Thank you for shopping with Aapas.
Kind Regards,
AAPAS Customer Service
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