a2zdrinks.com Reviews 529

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive on time, well-packaged, and often faster than expected. People also appreciate the competitive pricing and the wide selection of products available, making it easy to find what they need. The overall service, from the user-friendly website to the professionalism of the staff, is frequently highlighted as excellent. However, some customers experienced issues with product accuracy, receiving items that differed from their order or were damaged upon arrival. A few people also reported problems with delivery times, particularly when paying for expedited shipping, and some found the customer service unresponsive when issues arose.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and efficient... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Product

Users describe ambiguous interactions with product. Many customers praise the excellent and secure packaging,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the prompt, efficient,... See more

Price

Customers had positive experiences with price. Many reviewers consistently praise the competitive and good... See more

Based on these reviews

Rated 5 out of 5 stars

We used A2Z Drinks for an event and were absolutely blown away by their service. From start to finish, everything was handled with professionalism and care. The range of drinks they supply is fantas... See more

Rated 5 out of 5 stars

I placed a home order with A2Z Drinks and was really impressed with how easy and reliable the whole process was. The website was simple to use, prices were competitive, and the selection covered e... See more

Rated 5 out of 5 stars

I recently ordered from A2Z Drinks and was really impressed. Their selection is broad, covering both popular brands and some harder-to-find options. The website was easy to navigate, and checkout was... See more

Rated 5 out of 5 stars

Really speedy dispatch and delivery on the normal delivery category. Well packaged, with plenty of protection, so bottled arrived safely. Excellent and will use again.


Company details

  1. Alcohol Store
  2. Beer Distributor
  3. Beer Store
  4. Brewery
  5. Tea Wholesaler
  6. Wine Store

Written by the company

a2zdrinks.com is one of the leading online beverage retailers in the UK, providing a huge variety of beverages to meet unique tastes and occasions. Passionate about luxury and quality drinks, we have a team of enthusiasts who are willing to provide extreme quality products from leading suppliers from across the world. With the help our of user-friendly website, customers can easily browse a huge variety of drinks, organic whole foods and a variety of groceries. Whether you are looking for a refreshing cocktail mixer, high-quality wine for a special celebration or unique craft beer that you just have to try, a2zdrinks will be at your service. With competitive prices and reliable delivery services, customers can enjoy their favourite drinks straight to their doorstep. We hope to deliver a wonderful shopping experience in the process too.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

529 reviews

5-star
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1-star

Replied to 47% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Impressive company.

Easy ordering and a good price. Received a receipt for order immediately .The order was ordered Sun. and delivered Wed. The packaging was excellent and communication from Yodel was good. 10/10 for this company.

11 May 2025
Rated 1 out of 5 stars

Bought this product through A2Z on…

Bought this product through A2Z on Amazon, the seller sent the wrong item. When I initially clicked the return and refund option it said this item was not returnable. Got ahold of A2Z Drinks through Amazon and they have repeatedly taken a long time to reply, not payed any attention when telling them when I'm available.
They cannot comprehend that I cannot stay at home all day waiting for pick-up - I have a full-time job.
I ordered this item with fast delivery (for an extra cost) because we were going on holiday and I wanted to take it with us - because I had the wrong order I had to buy something else. So now I am massively out of pocket - can't get a refund because the return is proving so problematic and it has now been weeks.
This company does not take ownership of their own errors and handle situations like this incredibly poorly.
Don't bother buying off of them, you will eventually regret it.

1 May 2025
Unprompted review
a2zdrinks.com logo

Reply from a2zdrinks.com

I must sincerely apologise for any inconvenience caused by this. My Manager will contact and resolve the issue within 24 hours or you can call us directly on 020 8243 8554

Rated 3 out of 5 stars

Paid for delivery and had to collect the order myself!

A2Zdrinks part in the process was flawless.However Yodel sent me an email telling me my order would be delivered between 2.07pm and 4.07pm. I hadn't received it by 5pm and had to leave my house to attend an appointment.I therefore had to update my delivery info to say I would collect my order from my nearest Yodel depot.So after paying £4.99 for Yodel to deliver my order to me.I had to give up my Saturday morning to drive £15-20 miles to the nearest Yodel depot and collect the order myself.

10 May 2025
a2zdrinks.com logo

Reply from a2zdrinks.com

I must sincerely apologise for any inconvenience caused by this. My Manager will contact and resolve the issue within 24 hours or you can call us directly on 020 8243 8554

Rated 2 out of 5 stars

Ordered within the countdown time frame…

Ordered within the countdown time frame stated on the listing and paid for next day delivery as we were going away for the weekend but it did not arrive the next day and the courier completely ignored the stated safety place to leave it and it was left on our front doorstep all weekend

1 May 2025
a2zdrinks.com logo

Reply from a2zdrinks.com

I must sincerely apologise for any inconvenience caused by this. My Manager will contact and resolve the issue within 24 hours or you can call us directly on 020 8243 8554

Rated 1 out of 5 stars

I have very recently submitted 3 emails…

I have very recently submitted 3 emails with reference to the quality of the product i ordered. I have had no response, as we say in Scotland "i have been hit with a deefy",from the company about this complaint. Not Impressed!! I have been using this company for a while now with no complaints, this has left me extremely disappointed with the lack of response to my issue.
Have sent the order via E mail and hay ho still hee haw

9 April 2025
Unprompted review
a2zdrinks.com logo

Reply from a2zdrinks.com

Thanks for leaving a review. We really appreciate all of your feedback. Please call us on 0208 243 8554 or email us on info@a2zdrinks.com. We cant locate your order in our system. Please contact us directly and we can resolve this ASAP

Rated 1 out of 5 stars

Avoid this seller on Amazon

Consistently late deliveries which they always blame on "a problem at Yodel hub." So why are they using them?
Also tried to get me to take down a negative review.

11 April 2025
Unprompted review
a2zdrinks.com logo

Reply from a2zdrinks.com

Thanks for leaving a review. We really appreciate all of your feedback.
There was a delay at Yodel and your order has been delivered now

Rated 5 out of 5 stars

Great service

Great service. Delivered within a few days and bottles were well boxed up and protected. Prices really good. Would highly recommend and will definitely use again!

8 April 2025
a2zdrinks.com logo

Reply from a2zdrinks.com

Thanks for leaving a review. We really appreciate all of your feedback.

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