360 Cycles Reviews 

181
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, friendly, and patient when helping choose new bikes or accessories. People also deeply appreciate the efficient repair services, quick turnaround times, and clear communication during purchases, noting that staff members always offer honest and pragmatic advice. Though some reviewers were not happy with the service, mentioning faulty repairs, unreturned phone calls, and long delays in getting their bicycles fixed. Consumers noted that these unexpected technical problems led to frustrating experiences, inconvenience, and wasted time and money.

What people talk about most

Service

Consumers find service to be positive, highlighting knowledgeable staff and fast turnarounds for repairs like... See more

Staff

Customers consistently note positive experiences with staff, describing them as exceptionally friendly,... See more

Product

Users describe positive interactions with product, highlighting the great quality of bikes and accessories.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting great lines of communication and feeling... See more

Quality

Reviewers mention positive feedback about quality, noting that bikes arrive in perfect condition and sturdy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a bike for our 6 year old, a seamless buying experience. The guys in 360 guided us on best bike based on his age & ability & something that would grow with him. He had his first run on it to... See more

Rated 5 out of 5 stars

I bought two Schwalbe Marathon Plus Puncture Resistant tyres to replace the Schwalbe Citizen tyres that came with the bike. I'd had to deal with 2 punctures in a year with the Citizens and hope that t... See more

Rated 5 out of 5 stars

I have been using 360 cycles for well over 10 years and they are exceptional to deal with in every way. Their knowledge of the sport quite apart from the products is inspiring. Their atten... See more

Rated 5 out of 5 stars

Work well done with friendly, efficient service, over many years. Unsure about most recent date. My one quibble is that I was advised that the bike would have to be left at the shop, booking in adv... See more


Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Bike Accessories Store

Written by the company

Located on Clontarf's scenic coastline bike route, 360 Cycles is a customer service-driven Dublin bicycle shop. With extended opening hours and a team of precision mechanics, we pride ourselves on offering high-quality bikes and accessories. Shop online for a wide range of bikes, including road, mountain, electric models and essential accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

181 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(181)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great, speedy service

I bought from 360 cycles two separate times in the last month or so. First time I got a bike carrier for panniers, the second a pump. In both occasions, the service was super quick (I think I got the packages within 2 working days), the items were properly packaged and protected, and the price was reasonable for what I was getting (with free shipping on top because I was over the threshold for it). They even added a personalized "thank you" card in the parcels, which was a nice touch. So I will be buying from them again!

1 November 2023
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you for your kind words! We appreciate your feedback.

Rated 5 out of 5 stars

Top service

Top service as usual. the guys are always helpful and ready to go the extra mile for all queries.

9 October 2023
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you for your kind words! We appreciate your feedback.

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service from 360 cycles. Had an order in which went astray due to outside shipping issues, Cian, Mike and Marius handled replacement order for me. Correspondence and calls were very proactive with assurances and tracking all the way. Replacement item upgraded to ensure I could get cycling again as quickly as possible, and total ownership of my issue throughout.
Can't praise the team highly enough.
Fantastic company to deal with .
Continued success guys.

Gearoid Lacey - Dublin

27 September 2023
Unprompted review
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Reply from 360 Cycles

Thank you, Gearoid, for your review. We're happy that in the end, you got your order. We appreciate your feedback.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, no problem returning an item that didn’t suit, very helpful staff, will definitely recommend 100%

4 September 2023
Unprompted review
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Reply from 360 Cycles

Thank you, John, for your review. We're thrilled you had a great experience with our customer service. We appreciate your feedback.

Rated 5 out of 5 stars

Very quick shipping

Very quick shipping , good communication, very happy

18 August 2023
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you, John, for your kind words! We appreciate your feedback.

Rated 5 out of 5 stars

Got 2 old bikes back to their best

I have brought in 2 older mountain bikes to 360 this summer that were in poor condition that I wanted to get roadworthy again. Firstly Dean and then Tomas provided me with their expert advice on what could he done with both bikes. It took a few visits, but both bikes now back as good as new. The 2 lads could not have been more helpful and only interested in getting the bikes into shape to best assist the rider without unnecessary costs. 👍

8 August 2023
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you, Paul, for your kind words!

We appreciate your feedback and are delighted that Dean and Tomas could provide you with their expert advice to restore your older mountain bikes.

Your satisfaction is our top priority! Thank you for your continued loyalty!

Rated 5 out of 5 stars

I Recently got my Bike repaired new…

I Recently got my Bike repaired new Cassette and Chain and it feels like a brand new bike.
Best Bike shop in Dublin.

The staff really know what they are doing.

28 June 2023
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you, Trevor, for your kind words! We appreciate your feedback.

Your satisfaction is our top priority! Thank you for your continued loyalty!

Rated 5 out of 5 stars

The staff that work at 360 Cycles are…

The staff that work at 360 Cycles are thoroughly professional in the execution of their duties. Independent informed advice based on your needs rather than their turnover. I have absolutely no hesitation in recommending this company.
Brendan Mays.

4 July 2023
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you, Brendan, for your kind words! We appreciate your feedback and your trust in our team of professionals.

Your satisfaction is our top priority! Thank you for your continued loyalty!

Rated 5 out of 5 stars

Simply excellent all round

I cannot say a bad word about the 360 cycles team. Amazing service, so friendly and knowledgeable. Only last week I had a puncture on my road bike and I was able to drop down to them on a Sunday to have it sorted in just a few minutes. It can be the little things like this that can build such a loyal customer base. Their bike advice is perfect and after sales bike servicing has brought my bike back to be as good as new. Keep up the great work guys

25 June 2023
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you, Stephan, for your kind words!

We appreciate your feedback and are happy that we were able to assist you with your puncture and get you back on the road.

Your satisfaction is our top priority! Thank you for your continued loyalty!

Rated 5 out of 5 stars

Very responsive on their live chat and…

Very responsive on their live chat and helped me pick out the right item for my specific bike. Fast delivery. Overall very happy with the service!

30 June 2023
Unprompted review
360 Cycles logo

Reply from 360 Cycles

Thank you, Paul, for your kind words! We're thrilled to have assisted you in finding the right item and ensuring fast delivery. Your satisfaction is our top priority! We appreciate your feedback and look forward to helping you with future cycling inquiries.

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